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Machine Learning Engineer

Position Summary:

Our client is looking for a skilled Machine Learning Engineer to join their team! The ideal candidate will have extensive experience in designing, building, and deploying machine learning models and AI solutions in production environments, with a strong focus on Azure technologies.

Job Details:

  • Work from home.
  • Monday to Friday | 3 PM to 12 AM Manila Time
  • *Following UK Holidays

Responsibilities:

  • Design and implement scalable machine learning systems for forecasting, churn prediction, and OCR applications using Azure AI services
  • Develop and deploy AI-powered chatbots and virtual assistants using Azure Bot Service and related cognitive services
  • Build and maintain data pipelines for efficient data processing and model training
  • Integrate Azure Cognitive Services into existing applications and workflows
  • Optimize machine learning models and AI solutions for performance and scalability
  • Collaborate with data scientists to productionize models and ensure seamless integration with existing systems
  • Implement best practices for MLOps and AIOps, including version control, testing, and monitoring of ML models and AI solutions

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
  • 5+ years of experience in machine learning engineering or similar roles
  • Strong proficiency in Python and software development best practices
  • In-depth knowledge of Azure services, including Azure Machine Learning, Azure Cognitive Services, Azure Bot Service, and Azure Databricks
  • Hands-on experience building and deploying AI-powered chatbots and virtual assistants
  • Experience with OCR technologies and implementations using Azure Computer Vision or custom models
  • Familiarity with natural language processing (NLP) and conversational AI technologies
  • Proficiency in containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes)
  • Experience with big data technologies such as Spark and Hadoop
  • Strong understanding of machine learning algorithms and their practical applications
  • Experience with CI/CD pipelines and MLOps/AIOps practices

by Carl Trinidad

Level 2 Technician

Position Summary:

The Level 2 Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

Responsibilities:

  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Valid Driver's License and ability to drive to customer locations when required.
  • Ensuring company safety and security standards are met.

IT Technician II Requirements:

  • College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
  • Office 365 administration experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
  • Active Directory knowledge is a plus.
  • Some knowledge and understanding of networking devices and appliances.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Good problem-solving skills.
  • Excellent customer service skills.
  • Ability to work under moderate supervision.
  • Valid Driver's License and ability to drive to customer locations when required.
  • CompTIA A+ and/or CompTIA Network+ preferred

by Carl Trinidad

L1 Agent

Job Summary:

The L1 Agent's primary purpose is to listen to and solve problems for our customers quickly and efficiently. L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be handled by L2 agents. L1’s measurements of success are customer satisfaction, possessing a basic understanding of all Solo products and services, understanding basic troubleshooting, and the ability to clearly communicate solutions to our customers. Level 1 (L1) Support Agents are responsible for taking support calls and emails and answering basic support questions. As the first point of contact for our customers, you will understand, document, and communicate technical issues throughout the team, and then educate the customer on the solutions that are best suited to their needs.

Job Details:

  • Work from Home
  • Tuesday to Saturday | 12 AM to 9 AM or 1 AM to 10 AM Manila Time

Responsibilities:

  • Listen to and understand the customer, and effectively communicate solutions while maintaining a level of professionalism aligned with the company standards.
  • Stay up to date with new features, products, and partnerships, and educate our customers on the improvements Solo is striving for to enhance their experience.
  • Develop strong relationships with team members, within and without the department to increase collaboration and present a united front.
  • Document all interactions had with customers to develop strong internal reporting, necessary for improving the support provided.

Qualifications:

  • 1+ years experience in Customer Support, taking calls and writing emails
  • Excellent verbal and written communication skills
  • Exceptional customer service and interpersonal skills
  • Basic problem-solving and analytical skills
  • Have the confidence to ask questions and accept help from others
  • Receive criticism and feedback from others respectfully and entertain the provided feedback to further improve and find success in any/all aspects pertaining to the job
  • Acquire the courage to stand up to or speak openly with authority and management
  • Ability to diagnose and troubleshoot basic problems and delegate as needed
  • Basic computer skills and the ability to comprehend new platforms and applications
  • Possess a base level of creativity to prevent the misuse of the platform and prevent attackers from compromising proprietary information.

by Carl Trinidad