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Virtual Assistant

Position Summary:

The Virtual Assistant plays a crucial role in ensuring smooth operations and maintaining efficiency in the office. This position requires someone who is dependable, detail-oriented, and capable of handling multiple tasks simultaneously. As the backbone of the office, you will provide essential support, contributing to seamless customer service and strong internal and external relationships. Your work will include a variety of general office tasks, customer service responsibilities, and collaboration with team members to achieve shared goals.

Job Details:

  • Work from Home
  • Monday to Friday | 11:30 PM to 8:30 AM Manila Time

Responsibilities:

  • Handle general office duties such as answering multi-line phones, managing e-faxes, and performing clerical tasks.
  • Provide prompt, accurate, and friendly customer service to both internal and external clients.
  • Maintain positive relationships with clients, insurance companies, and other stakeholders to ensure business continuity.
  • Communicate clearly and professionally via email and phone, addressing inquiries and resolving issues.
  • Support the team in achieving goals and meeting deadlines by efficiently managing your workload and assisting where needed.
  • Perform other duties as assigned to support office functions and business objectives.

Qualifications:

  • Ethical, honest, and reliable with a strong work ethic.
  • Dependable and punctual with a track record of being responsible and accountable.
  • Quick learner, capable of adapting to new tasks and technologies.
  • Proficient in clerical and computer skills, comfortable with technology such as Google Workspace (Google Docs, email management, etc.).
  • Detail-oriented with excellent organizational skills, able to prioritize tasks effectively.
  • Ability to provide cheerful and friendly customer service, with strong communication skills in English, both written and verbal.
  • Team player who can collaborate with colleagues to achieve team goals and objectives.

by Carl Trinidad

Vendor Management Coordinator

Job Summary:

As a Vendor Management Coordinator, you will perform vendor onboarding and lifecycle management activities in alignment with MCG vendor compliance and risk management program. Interact with vendors to provide support with compliance activities. Interact with all levels of the MCG organization to facilitate timely responses to any questions or concerns. Responsible for ensuring newly onboarded vendors are properly setup in the appropriate MCG systems. Responsible for ensuring updates to existing vendors are properly reflected in the appropriate MCG systems.

Job Details:

  • Work from home
  • 9:30 PM to 6:30 AM Philippine Time

Responsibilities:

  • Work directly with market personnel, GC Souring Managers, and Supply Chain/Sourcing to facilitate the onboarding of subcontractors, suppliers, and vendors through MCG vendor management portals (CERTA and AVETTA)
  • Audit vendor certification system requests to ensure vendors are progressing through onboarding timely and clear any roadblocks
  • Communicate with market personnel, GC Sourcing Managers as well as internal MNS stakeholders on all vendor onboarding and certification matters
  • Perform compliance and risk management reviews on all vendors for lifecycle management as needed to mitigate risk
  • Process vendor set ups and updates in other MasTec systems (Oracle and AccuV)
  • Assist with clean-up and maintenance of vendor data in MCG systems to include CERTA, Oracle, OFS, and AccuV
  • Manage MNS Vendor Portal electronic mailbox
  • Other duties as assigned

Qualifications:

  • 3 + years of experience in the related field preferred (Vendor Management, Supply Chain Management, Procurement, etc.)
  • Advanced computer skills (e.g., MS Word, Excel, PowerPoint, Oracle, web-based tools)
  • Excellent communication, interpersonal skills, and customer service
  • Effective verbal and written communication skills (English required)
  • Strong attention to detail and ability to work well with others in fast-paced, dynamic environment

by Carl Trinidad

Tier 1 Technical Support Specialist

As a Tier 1 Technical Support Specialist, you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication skills, and a commitment to delivering outstanding customer service.

Job Details:

  • Eastwood Libis, Quezon City
  • Monday to Sunday | Shifting Schedule (24/7 coverage)
  • Holidays followed: to be determined.
  • Start date: October 31, 2024

Responsibilities:

  • Manage and resolve queries through a web-based ticketing system, phone calls, or live chat, supporting a range of users from administrators to students.
  • Accurately identify, validate, and clarify reported issues.
  • Provide solutions for issues that are addressable through the user interface.
  • Document, replicate, and troubleshoot simple software bugs.
  • Maintain comprehensive and clear records of all actions in the ticketing system.
  • Escalate complex issues beyond Tier 1 capability to the Tier 2 Support team.
  • Offer consistently friendly, efficient, and reliable support, with timely updates to users.
  • Participate in creating support documentation as needed.
  • Undertake additional duties as directed by the supervisor, demonstrating adaptability.

Qualifications:

  • High School diploma
  • Strong technical, troubleshooting, and analytical skills
  • Proven ability to function in a self-directed environment.
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change.
  • Ability to handle clients professionally during all interactions.
  • Ability to demonstrate empathy.
  • Strong written and verbal communication skills.
  • Sense of humor.

Preferred Qualifications:

  • Working as a teacher or college instructor using similar educational technology to Canvas.
  • Working at a school or college supporting educational technology.
  • Experience using and supporting powerful cloud-based technology.
  • Remote work experience with communication in Slack and/or Jira.

by Carl Trinidad