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Telesales Inbound Agent

Position Summary:

We are seeking a dedicated and enthusiastic Telesales Inbound Agent to join our team. The ideal candidate will have a passion for the automotive industry and a knack for sales, helping customers navigate through their buying process with ease. This role involves taking inbound calls, providing live support, and assisting customers who need help ordering online. The successful candidate will be skilled in selecting and proposing the right offerings from our catalog, confidently arguing and selling the propositions, and closing orders while maintaining a trustful environment.

Job Details:

  • Work from Home
  • Monday to Friday | 5 PM to 2 AM Manila Time
  • *Following UK Holidays

Responsibilities:

  • Customer Support: Take inbound calls and provide live support to customers who need assistance with their online orders or the buying process.
  • Product Selection: Identify and propose the appropriate products from our catalog to meet customer needs.
  • Sales and Persuasion: Effectively argue and sell the proposition by discussing market prices, competitor prices, garage prices, and product quality.
  • Order Management: Close the orders ensuring the customer feels confident and satisfied with their purchase.
  • Payment Processing: Take payment details and accurately enter them into the payment system.

Qualifications:

  • Proven B2C sales experience, preferably in the car spare parts industry or related field.
  • Ability to understand and address customer needs and concerns.
  • Excellent verbal communication skills to interact effectively with customers.
  • Experience in car spare parts sales or a strong interest in the automotive industry, facilitating easier discussion and sales of car spare parts.
  • A customer-focused mindset with a strong ability to build trust and maintain customer relationships.

by Carl Trinidad

Shipping Assistant

About the client:

The client is a New Zealand family-owned business that has been operating for 12 years. The corporate headquarters for the company is situated in Hamilton, New Zealand. The client specializes in ferrous and nonferrous metal recycling and exports its processed products to Southeast Asia. They also support other businesses in the industry to export their recycled metal products to Southeast Asia. They also support countries in the South Pacific by importing their metal for processing and export and transhipping cardboard and plastics to various destinations.

Position Summary:

The Shipping Assistant will play a critical role in ensuring the smooth and efficient internal operation of the company's shipping activities. You will be responsible for ensuring the accurate and efficient management of shipping data via in-house software, shipping line websites, and associated platforms. This role requires relevant experience working in shipping, strong attention to detail, the ability to work in a fast-paced environment, and excellent problem-solving skills.

Job Details:

  • Work from Home
  • Monday to Friday
  • *Following the New Zealand Holidays

Responsibilities:

  • Enter new jobs in GMS system when new contracts are signed and update the job status.
  • Enter and process new shipment bookings in a timely and efficient manner.
  • Enter purchase order of freight cost and send LOI to shipping line (mainly MSC) for new bookings.
  • Ensure the integrity and accuracy of shipping data by daily checking and verifying information over multiple platforms.
  • Maintain accurate and up-to-date shipping data in GMS software.
  • Collaborate with internal teams to ensure shipping data is being effectively utilized.
  • Facilitate and execute any customer reporting requirements. Collaborate with internal teams to ensure customers’ requirements are met.
  • Collaborate with external inspectors and internal teams to arrange pre-shipment inspections.
  • Processing of all required shipping documents via in-house software (including entering invoices in GMS system) and Shipping Lines Websites (i.e. SLI).
  • Ensure timely filing of Customs Documentation.
  • Processing of Letter of Credit and contract documentation.
  • Processing of Bank Documents.
  • Processing of transshipment documents.
  • Facilitate and execute any system data requirements.
  • Assist with other operational tasks as required.
  • Weekly meetings with management.

Qualifications:

  • At least 3 years experience in a similar role with specialized skills in Export Documentation.
  • Proven experience working with Letter of Credits and Bank Documents.
  • Experience working in shipping and booking functions of shipping lines websites.
  • Proficient in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.
  • Ability to multitask and prioritize tasks effectively.
  • Be positive, and proactive and have a dynamic, solution-oriented approach.
  • Strong attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Ability to use initiative and apply practical skills to tasks as planned and also very importantly if tasks do not go to plan.

by Carl Trinidad

Senior Accountant - SW

Position Summary:

We are seeking a dynamic and knowledgeable Senior Accountant to join our team. Reporting to the Head of Finance, this crucial role will be responsible for maintaining accurate financial records, ensuring compliance with tax regulations, and contributing to financial analysis and reporting. The ideal candidate will have extensive experience in general ledger accounting, a strong understanding of financial principles, and proficiency in accounting software and ERP systems.

Job Details:
Work from Home
Monday to Friday | 12:30 AM to 9:30 AM Philippine Time

*Following Canadian Holidays

Responsibilities:

General ledger maintenance and balance sheet reconciliation:

  • Prepares month ends including review of journals posted by central payables teams and posting of manual journals as required.
  • Ensures all key balance sheet account schedules, including, but not limited to receivables, inventory, prepaid, fixed assets, deferrals, allocations, and intercompany transactions are properly maintained, updated, and reconciled monthly.
  • Reconciles revenue, cost of goods sold, A&P, and SG&A Accounts are posted in a proper manner and provide G/L reclass and supporting documents.

Accounting:

  • Timely submission of Federal and Provincial tax returns (including QST/HST/PST) with the high degree accuracy and compliance with Government reviews and audits
  • Perform month-end close process including input of adjusting and closing GL entries and monthly account reconciliations.
  • Processing daily sales/cash receipts from private and licensee sales and reconciling receivables, prepaid and relevant subledgers.
  • Maintaining fixed asset registers and depreciation schedules
  • Processing weekly sales, indirect costs, and pending purchase orders
  • Assists in preparing interim and year-end audit working papers and audited financial statements for external auditors.
  • Troubleshooting cost accounting for prime costs, indirect costs, and inventory valuation
  • Documenting accounting policies and procedures

Financial Analysis:

  • Assists with financial analysis to help in either ad hoc optimization studies or ongoing margin analysis by product line (e.g., net FOB pricing and its interaction with distributor and estimated retailer margins)
  • Review and analyze balance sheet account variances, accounting classifications, journal entries, records, sub schedules and reports to ensure the reasonableness of financial results.
  • Assist in the annual expense budgeting process, including the creation of support schedules and the analysis and reporting of budget-to-actual variances.
  • Maintenance of items, customer, and vendor information in ERP
  • Assists in establishing and implementing business process improvements.
  • Perform ancillary or related duties as required.

Qualifications:

  • Minimum of Three (3) years of general ledger accounting experience and senior accounting experience. 10+ years in progressive accounting experience with demonstrated understanding of subledger accounting activities (A/P & A/R), financial reporting components, general ledger, and external audits.
  • Liquor Beverage or CPG industry experience is preferred.
  • Proficiencies in generally accepted accounting practices (GAAP).
  • Experience in ERP system preferably MS Dynamics or similar environment.
  • Advanced in MS office Suites and accounting software systems preferable Sage100, and QuickBooks.
  • Experience in Business Intelligence software and MS SQL is a plus.
  • Able to work in a team environment and operate independently.
  • Ability to communicate effectively in English. Second Language is a plus.
  • Ability to manage multiple tasks simultaneously.
  • Ability to meet assigned deadlines.
  • Excellent organizational skills.
  • Ability to solve problems in a creative manner.
  • Ability to learn new systems and procedures.

by Carl Trinidad