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Construction Estimating Training Consultant

Position Summary:

We are seeking an experienced Construction Estimating Training Consultant to lead the development and implementation of training and quality assurance processes for our clients, particularly within the commercial construction industry. This role involves close collaboration with internal teams and clients to understand current estimating, project management, and quality processes, providing guidance, training, and continuous support to ensure smooth transitions and high-quality service delivery. The ideal candidate will have a strong background in cost estimating, exceptional communication skills, and a passion for training and process improvement.

Job Details:

  • Onsite (Bridgetowne, Pasig)
  • Monday to Friday | 9 PM to 6 AM (may change depending on the client’s needs)

Responsibilities:

  • Lead the training and quality assurance process, ensuring teams are well-prepared for transitions and understand vital operational processes.
  • Collaborate with clients to review and understand their existing estimating, project management, and quality standards, proposing necessary improvements.
  • Develop and deliver customized training modules related to cost estimating, project management workflows, and quality standards to ensure a smooth transition and consistency in service delivery.
  • Serve as the primary point of contact during the transition phase, providing continuous support, guidance, and troubleshooting to both internal and client teams.
  • Monitor and assess the quality-of-service delivery throughout and after the transition, ensuring compliance with established protocols and identifying areas for enhancement.
  • Conduct regular audits and reviews to ensure alignment with client expectations and internal quality standards, providing feedback and recommendations for improvement.
  • Collaborate with client departments (Training, Quality, Operations) to update training materials in response to evolving needs and feedback during the transition phase.
  • Provide ongoing performance coaching and feedback to internal teams, ensuring consistent achievement of quality metrics.
  • Identify training gaps and develop solutions to ensure both new and existing employees are fully equipped to meet the organization's and client’s needs.

Qualifications:

  • Bachelor's degree in Construction Management, Engineering, Business, or a related field (preferred but not required).
  • At least 2 years of experience as a construction estimator.
  • Strong understanding of cost estimating processes in commercial construction, including material quantity takeoffs and familiarity with tools like Bluebeam or PlanSwift.
  • Experience in developing and delivering training programs within a business-to-business (B2B) environment is preferred.
  • Excellent communication and presentation skills, with the ability to clearly explain complex concepts to diverse audiences.
  • Strong analytical and problem-solving skills, with keen attention to detail and a focus on process improvement.
  • Ability to collaborate with cross-functional teams and manage multiple priorities in a fast-paced environment.

by Carl Trinidad

Collections Representative

Job Summary:

The Collections Representative will be accountable for maintaining contact with clients through various communication methods to establish appropriate payment arrangements and foster strong partnerships for the company's advantage. The role necessitates knowledge of current regulations and the capability to abide by the company's process and script for dealing with dishonored payments. In addition, the Collections Representative will be responsible for administrative tasks related to data and providing timely reports of key performance indicators to the Head Office.

Job Details:

  • Collections Representative
  • Bridgetowne, QC – On-site
  • Monday to Friday | 6 AM to 3 PM
  • *Following New Zealand’s time zone
  • *Following New Zealand’s Holidays

Responsibilities:

  • Contact customers via multiple communication channels (phone, email, text, social, etc.) to establish suitable payment plans and build strong relationships.
  • Meet weekly KPI's for collections and ensure all work is completed in the required timeframe.
  • Perform data admin tasks, such as data entry, skip tracing, processing of Direct Debits/Dishonors, updating FinConnect, and filing.
  • Follow the company's dishonor process and script to encourage customers to pay.
  • Identify areas of improvement in terms of efficiency and communicate these ideas to the team and management.
  • Keep up to date with the latest legislation regarding the CCCFA, Fair Trading, Consumer Guarantees, Door to Door Act, and any others that are relevant to the customer base.
  • Have an acute understanding of all customer contracts to ensure compliance with legal parameters.
  • Provide relevant feedback through on-time reporting of KPI's to Head Office, including the actions taken to contact the customer.
  • Display a professional manner while encouraging commitment to payment and emphasizing the benefits to the customer of adhering to their committed payment schedule.
  • Using verbal communication skills to manage people and maintain positive public opinion of the company.
  • Attend all team and individual meetings on time and as required.
  • Minimize losses while cost-effectively estimating the probability of successful recovery and recommending the best next courses of action.

Qualifications:

  • A minimum of 3 years of experience in a customer service or collections role, preferably in a financial services, banking, or lending environment.
  • Strong numerical abilities
  • Strong verbal communication skills and the ability to effectively negotiate and resolve issues.
  • Familiarity with customer contracts and an understanding of legal compliance.
  • Proven experience in administrative tasks, including data entry and record keeping.
  • Excellent organizational and time management skills.
  • Strong problem-solving skills and the ability to work well in a team environment.
  • Strong attention to detail and the ability to maintain accuracy in a fast-paced environment.
  • Strong computer skills and proficiency in relevant software and tools.

by Carl Trinidad

Billing Administrator (Telecom)

Job Summary:

As a Billing Administrator, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. The primary role of the Billing Administrator is to support Project Managers (PMs) and General Contractors (GCs) by accurately tracking finances and managing invoices. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Job Details:

  • Night Shift | 9 PM to 6 AM Manila Time
  • Work from home

Responsibilities:

  • Assist in tracking and balancing revenues and expenses for every job generated.
  • Track all internal, subcontractors and pass-through revenue.
  • Track all internal and subcontractor invoices.
  • Daily status reporting on funding
  • Quality control all internal and subcontractor invoicing.
  • Assists in reviewing all invoices for appropriate documentation and approval prior to payment.
  • Participate in a wide variety of special projects and compile a variety of special reports.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Special projects- reports, filing, research, etc.
  • May provide backup support and assistance to other project coordinators
  • Any and all other duties as assigned

Qualifications:

  • 1 to 3 years of experience in Billing Administration or relevant experience.
  • Construction/ telecommunication knowledge preferred
  • Proven strong analytic/problem-solving/arithmetic skills.
  • Highly organized person and can show planning and processes to support daily work.
  • Proficient with Microsoft Office products (with emphasis on Excel).
  • Experience working with database software.
  • Ability to become proficient with customer “Host Systems” as required.
  • Practical and conceptual thinking as related to project descriptions and needs.
  • Excellent verbal, written, and interpersonal skills.
  • Communicate with co-workers, management, customers and vendors in a courteous and professional manner.
  • Ability to work on multiple projects at once.

by Carl Trinidad