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Customer Service Representative

Position Summary:

We are seeking a highly organized and responsible Customer Service Representative to join our team. In this position, you will handle inbound calls, provide necessary assistance to prospective tenants, manage communications via our CRM, and schedule appointments with our team of agents. You will also be responsible for providing accurate information about our properties, documenting potential tenant details, coordinating with our property staff, and handling corporate line calls.

Job Details:

  • Work from home
  • Possible Shifts:
    • Monday to Friday | 9 PM to 6 AM Manila Time
    • Monday to Friday | 10 PM to 7 AM Manila Time
  • *Following US Holidays

Responsibilities:

  • Handle inbound calls: Attend to calls coming from various properties, especially those that the site staff are unable to address. Ensure clear and effective communication to resolve issues or provide necessary information.
  • Respond to inquiries: Provide prompt responses to inquiries from individuals looking to rent an apartment. Offer necessary information and assistance to facilitate their decision-making process.
  • Manage communications: Use our Customer Relationship Management (CRM) system to manage emails and text messages. Respond to potential tenants in a timely and professional manner to address their concerns or inquiries.
  • Schedule appointments: Coordinate with our team of agents to schedule appointments and follow-ups at the specific building the potential tenant is interested in. Ensure a smooth and efficient appointment process.
  • Provide property information: Offer accurate and comprehensive information about our properties. Guide potential tenants to our website for more detailed information.
  • Document tenant details: Capture and record contact information and other relevant details of potential tenants in the CRM and Dial Pad dashboards. Maintain updated and accurate records for easy reference and follow-ups.
  • Coordinate with property staff: Work closely with our US-based staff at various properties to procure more leads and accelerate rentals. Facilitate inter-departmental communication and coordination for optimal results.
  • Handle corporate line calls: Answer corporate line calls, recording messages and forwarding them to the relevant individuals via Dial Pad or Outlook. Ensure clear and timely communication within the organization.

Qualifications

  • At least 3 years of experience in a Customer Service role
  • Experience in the real estate industry is a HUGE PLUS
  • Proficiency in using CRM systems and other communication tools like Dial Pad and Outlook.
  • Exceptional communication skills, both written and verbal.
  • Strong organizational and multi-tasking skills.
  • Ability to work in a fast-paced environment and handle pressure.
  • Excellent problem-solving abilities and a customer-centric approach.
  • Exceptional interpersonal skills with a knack for building relationships.
  • Proactive and self-motivated, with a strong work ethic and drive for results.
  • Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

by Carl Trinidad

Customer Care Representative

Position Summary:

As a Customer Care Representative, you will be responsible for supporting customer sales and pre-sales technical questions, prospect for new customers and provide product selection, pricing, and proposals to channel partners.

Job Details:

  • Work Onsite at Bridgetowne, Pasig
  • Monday to Friday | 8 PM to 5 AM - PH Time
  • *Following specific US Holidays

Responsibilities:

  • Handle incoming calls, chat, and email queries for sales and pre-sales technical questions.
  • Provide Product Selection, Pricing, Quotation, Availability, Technical information.
  • Maintain relationships and favorable contacts with current and potential accounts.
  • Qualify a call based on the details provided to best assist the customer.
  • Walk customer through online order placement and/or locating the correct product.
  • Prioritize inquiries based on channel needs and meet SLAs.
  • Receive, log, and assist in resolving channel partner and end customer complaints. Resolve customer issues/problems. Coordinate with other inter-company departments to satisfy customer needs.
  • Support sales and marketing managers as necessary regarding sales activities.
  • Rotational weekend support for High-touch Channels.

Qualifications

  • Experience in HVAC is preferred.
  • Experience in Chemical or Filtration industry a plus.
  • Proficient in Excel, Word and Outlook.
  • 1-3 Years in Customer Service.
  • Ability to multi-task in a fast-paced manufacturing/office environment is a must.
  • Strong communication skills via telephone, email, and chat required.
  • Capable of working independently and striving for success while working in a team organization.
  • Understand how to follow a lead, nurture an opportunity, and complete an order.
  • Positive attitude, highly motivated, competitive and a self-starter.
  • Excellent listening ability required for effective sales communication.
  • Bilingual skills are a plus.

by Carl Trinidad

Company Nurse

Position Summary:

As our Company Nurse, you will be a cornerstone in maintaining and elevating the health and well-being of our workforce. In this role, you will provide comprehensive medical care, ranging from first aid and minor medical procedures to conducting health screenings and spearheading wellness initiatives. You will serve as a vital resource and advocate for our employees, playing a key role in cultivating a safe, healthy, and productive workplace environment. Your expertise will be instrumental in ensuring our employees are physically and mentally equipped to excel in their roles.

Job Details:

  • Bridgetowne, Quezon City (On-site)
  • Shifting schedules, covering 8 am to 5 pm (day shift) and 8 pm to 5 am (night shift), with possible adjustments as needed
  • 5 months contract.

Responsibilities:

  • Direct Medical Care: Administer daily medical assistance to employees, addressing minor illnesses and injuries, and making critical decisions in emergency situations.
  • Health Screenings and Assessments: Conduct regular health evaluations, and fit-to-work assessments, and manage the process for Annual Physical Exams and Executive Check-ups.
  • Wellness and Education: Lead initiatives in health education, focusing on topics such as disease prevention, nutrition, and stress management, to foster a healthier workforce.
  • Collaboration with Healthcare Providers: Work closely with our healthcare partners on HMO-related activities, including enrollments, renewals, updates, and termination processes.
  • Workplace Safety Initiatives: Collaborate with management to develop and implement workplace safety and health programs, enhancing the overall well-being of employees.
  • Record Keeping and Confidentiality: Maintain strict confidentiality of employee health records while ensuring accurate and up-to-date medical documentation.
  • Clinic Management: Keep the clinic space organized and hygienic, ensuring a welcoming and professional environment for employee care.
  • Versatile Team Player: Be ready to undertake additional responsibilities as required by the medical services team, demonstrating flexibility and adaptability.

Qualifications:

  • Professional Certification: Must possess an active PRC Nursing License.
  • Experience: Minimum of 2 years experience in a clinical setting, with a preference for backgrounds in occupational health or similar fields. Prior experience in the BPO industry will be considered an advantage.
  • Flexibility in Scheduling: Willingness to work on shifting schedules, including night shifts.
  • Communication Skills: Exceptional communication and interpersonal abilities, capable of empathetic and effective interaction with a diverse workforce.
  • Organizational Prowess: Strong organizational and time management skills, able to handle multiple tasks efficiently.
  • Teamwork and Independence: Ability to work effectively both independently and as part of a broader team.
  • Problem-Solving Attitude: Proactive approach with a strong problem-solving orientation.
  • Technical Proficiency: Good knowledge of MS Office Suite and ability to adapt to other healthcare management software.

by Carl Trinidad