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Learning Experience Designer

Position Summary:

As a Learning Experience Designer, you will play a pivotal role in crafting engaging and effective learning experiences within Canvas and other products. Leveraging a blend of learning science and user experience design principles, you will create, update, and customize content within the Learning Management System (LMS). Your responsibilities will include developing storyboards, video scripts, and multimedia content, ensuring alignment with WCAG guidelines, and evaluating the impact of software updates on existing learning experiences.

Job Details:

  • Hybrid Setup
  • Monday to Friday | 3 PM to 12 AM (Manila Time)

Responsibilities

  • Develop learning experiences within Canvas and other products by integrating learning science and user experience design principles.
  • Create, update, and customize learning content using a variety of multimedia elements such as video, images, and text.
  • Maintain thorough documentation on administrative processes and other relevant procedures.
  • Collaborate closely with internal teams to provide status updates and gather requirements for learning experience projects.
  • Craft storyboards and video scripts for new learning experiences, ensuring clarity and effectiveness.
  • Evaluate software updates of products to assess their impact on existing learning experiences.
  • Produce high-quality audio and video content using tools like Camtasia.
  • Ensure that all content created adheres to WCAG guidelines for accessibility.
  • Utilize visual design skills to enhance the overall aesthetic and user experience of learning materials.

Qualifications

  • Minimum of 2 years of experience in building e-learning content.
  • Proven track record of designing e-learning experiences incorporating graphic design assets and video content for asynchronous learning.
  • Experience in Canvas is a plus
  • Proficiency with Camtasia or similar video editing software.
  • Strong editing skills and experience in creating compelling video content.
  • Familiarity with basic HTML editing and tags.
  • Experience using graphic design software such as Illustrator, Photoshop, or Google Draw.
  • Understanding of WCAG guidelines and experience in evaluating e-learning content for alignment with accessibility standards.
  • Project management experience is a plus.

by Carl Trinidad

HR Specialist - Mandarin

Position Summary:

We are looking for an experienced HR Specialist fluent in English and Mandarin to join our dynamic HR team. You will be instrumental in providing exceptional HR services and ensuring a seamless experience with our HRIS system, Workday. This role is ideal for a full-fledged HR professional with a strong background in HR processes and a passion for excellent customer service.

Job Details:

  • On-site (Eastwood Libis, QC)
  • Monday to Friday | 9 AM to 6 PM
  • *Holidays TBD

Key Responsibilities:

  • Inquiry Resolution: Address and resolve employee and manager inquiries related to HR policies, programs, benefits, payroll, and other HR matters promptly.
  • Customer Experience: Deliver exceptional customer service to foster a positive experience for all employees.
  • HR Operations: Manage and process HR transactions including onboarding, offboarding, transfers, promotions, and updates to employee information.
  • Employee Guidance: Provide expert guidance on HR processes, procedures, and the use of self-service tools within Workday.
  • Data Management: Ensure accurate and up-to-date maintenance of employee data in HR systems and databases.
  • Technical Support: Assist employees with troubleshooting issues related to the HRIS system.
  • Program Administration: Coordinate HR programs and benefits administration, including enrollment and vendor coordination.
  • Knowledge Development: Lead the creation of knowledge management resources and decision-making tools regarding HR transactions and policies.
  • Process Improvement: Collaborate with HR leaders to define and refine processes and procedures for HR administrative functions.
  • Team Collaboration: Work closely with HR Business Partners and Centers of Excellence to ensure streamlined HR operations.

Qualifications:

  • Education: Bachelor’s degree in business, Human Resources, or a related field.
  • Experience: Minimum of 5 years in an HR role with a comprehensive understanding of HR policies and practices.
  • Language Skills: Bilingual proficiency in English and Mandarin.
  • HRIS Knowledge: Preferably experienced with Workday or similar HRIS systems.
  • Customer Service Skills: Strong ability to communicate effectively and provide solutions to internal customers.
  • Attention to Detail: High level of accuracy and commitment to confidentiality.
  • Interpersonal Skills: Excellent people skills with a positive and supportive approach.
  • Problem-Solving: Proactive and able to manage time, priorities, and escalations effectively.
  • Nice to Have:
    • Experience in a shared services environment.

by Carl Trinidad

HR Customer Service Specialist - Mandarin

Position Summary:

We are seeking a dedicated HR Customer Service Specialist fluent in English and Mandarin. In this role, you will act as the primary point of contact for employees regarding HR-related inquiries and assist in providing a seamless user experience with our new HRIS system, Workday. This position is ideal for someone with a strong customer service background who is eager to contribute to HR processes.

Job Details:

  • On-site (Eastwood Libis, QC)
  • Monday to Friday | 9 AM to 6 PM
  • *Holidays TBD

Key Responsibilities:

  • Employee Support: Promptly and effectively resolve employee and manager inquiries about HR policies, benefits, payroll, and other HR-related matters.
  • Exceptional Service: Deliver outstanding customer service to ensure a positive experience for all internal customers.
  • HR Transactions: Efficiently manage HR processes such as onboarding, offboarding, transfers, promotions, and updates to personal information.
  • Guidance: Assist employees in navigating HR processes, procedures, and self-service tools within Workday.
  • System Assistance: Help troubleshoot basic HR system issues, including password resets and login assistance.
  • Data Management: Maintain accurate and up-to-date employee records in HR systems and databases.
  • Program Coordination: Support the administration of various HR programs and benefits, including enrollment and employee communication.
  • Resource Development: Contribute to creating knowledge base articles and decision-making tools related to HR processes and policies.
  • Collaboration: Work closely with HR teams to ensure efficient HR operations and a cohesive employee experience.

Qualifications:

  • Language Skills: Bilingual proficiency in English and Mandarin.
  • Customer Service Experience: Minimum of 3 years in a customer service role.
  • Interpersonal Skills: Excellent communication and interpersonal abilities.
  • Attention to Detail: Strong focus on accuracy and confidentiality.
  • Problem-Solving: Self-starter with effective time management and problem-solving skills.
  • Nice to Have:
    • Exposure to HR functions or processes.
    • Experience with HRIS systems like Workday.

by Carl Trinidad