Full Time

Customer Service Representative - VS

Position Summary:
Our goal at Voomi is to deliver industry-leading customer service. We are looking for Customer Service Representatives who answer calls with enthusiasm, seek to understand what a customer's needs are, and do their best to make sure they are taken care of.

We aim to be able to resolve a customer’s call in 5 minutes or less, not because we want to rush the experience, but because we aim to be efficient with our interactions.

We do not expect you to be a product expert. What we care about is that you create a great customer experience by focusing on trying to understand what the customer is looking for/needing help with, and then doing what you can to facilitate them getting what they need.

We show commitment to finding the answers they need and making sure their needs are met. We have the mentality: I may not have the answer now, but I will work with the right people to get it and I will follow up with you

    Job Details:

    • Work from Home
    • Monday to Friday | 8 AM to 5 PM EST
      • *Following US Holidays

    Responsibilities:

    • Provide exceptional customer service by actively listening, building rapport, and empathizing with customers
    • Handle pre-order questions, assisting customers in understanding product details and specifications listed on our site
    • Proactively assist customers shopping for products by offering quotes through our Shopify order platform.
    • Manage post-order support, including tracking orders, helping to start returns, helping to start warranty claims, and addressing damaged shipments.
    • Document customer feedback/questions accurately and relay detailed information to the customer service leadership team and fulfillment team

    Requirements:

    • Proven experience in a customer service role, preferably in a call center environment.
    • Strong communication and active listening skills.
    • Ability to empathize with customers and provide a positive customer experience.
    • Proficiency with computer systems and the ability to learn new software quickly, experience with Shopify is a plus.
    • Excellent documentation skills with attention to detail.

    by Carl Trinidad

    Accounts Payable Specialist

    Position Summary:

    The chief responsibility of an Accounts Payable Specialist is the periodic processing of all invoices. It also calls for the prioritization of certain invoices as per the payment agreement without disrupting the company’s payment policies. The duties include processing of three-way matching of invoices, processing of check requests, and reconciliation of supplier statements, along with rectification in case of discrepancies.

    Job Details:

    • Work from home
    • Training Schedule: Monday to Friday | 11 PM to 8 AM (About one month)
    • Permanent Schedule: Tuesday to Saturday | 6 AM to 3 PM

    Responsibilities:

    • Process a high volume of accounts payable transactions daily
    • Ensure timely and accurate completion of accounts payable tasks to meet monthly close
    • Ensure accurate GL coding of all AP invoices
    • 3-Way Matching (Purchase Order / Receiving / AP Invoice)
    • Maintain vendor database/profiles in the ERP system
    • Enter W-9s information from vendors and ensure proper setup in ERP
    • Ensure correct posting of reimbursements vs 1099 payments
    • Ensure correct posting to GL accounts
    • Other duties and projects as assigned by the Manager

    Qualifications:

    • Minimum 5 years of accounts payable experience
    • Experience in Apparel or Manufacturing Industry (NICE TO HAVE)
    • Must be detail-oriented, efficient, and possess excellent organization and time management skills
    • Must have the ability to handle multiple tasks simultaneously and meet deadlines with the highest level of accuracy in a fast-paced and high-volume environment
    • Must maintain the highest level of confidentiality with respect to financial records.
    • Must be reliable, a team player and be able to adapt to different personalities.
    • Must be highly proficient in MS Excel
    • Excellent verbal and written communication skills
    • Knowledge of QuickBooks (NICE TO HAVE)

    by Carl Trinidad

    Financial Services - Document Management

    Position Summary:

    The Document Management position is responsible for processing, maintaining, storing, and retrieving patient health information in accordance with applicable Federal, State, and accrediting agency requirements.

    Responsibilities:

    • Recognizes patients’ rights and responsibilities and supports them in the performance of job duties.
    • Respects patient’s rights to privacy and confidentiality.
    • Retrieves and packages patient EMR.
    • Triages EMR document and associates to patient or order records.
    • Distributes documents and/or correspondence to correct department(s).
    • Collates and uploads EMR documents via online portals such as: Availity, NaviNet, or payer specific portals.
    • Documents patient accounts in a timely and consistent manner.
    • Contacts clinic to obtain specific EMR for patients.
    • Responds to internal customer inquiries in a timely manner.
    • E-faxes EMR documents to payer portals as required.
    • Completes data entry of insurance information to patient EMR.
    • Sorts, batches, scans, and indexes incoming mail.
    • Downloads, prints and sends patient requested documents.
    • Stamps and sends outbound mail for department.
    • Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations.
    • Shares knowledge gained with other staff members and works as a team member
    • Interacts with others in a positive, respectful, and considerate manner.
    • Performs other job-related duties as assigned.

    Qualifications:

    • A high school diploma or General Education Degree (GED) equivalent required.
    • Some electronic medical record (EMR) experience preferred.
    • Knowledge of electronic medical record filing.
    • Flexibility and strong interpersonal skills.
    • Exceptional organizational skills.
    • Great attention to detail and accuracy.
    • Ability to handle multiple tasks simultaneously.
    • Work quickly and effectively to organize data and meet deadlines.
    • Ability to communicate effectively and professionally with customers and external contacts to the organization.
    • Knowledge in the use of standard office equipment such as computers, scanners, telephones, fax machines, and headsets.
    • Knowledge in the use of e-mail and Microsoft applications.
    • Ability to quickly learn the use of software such as Complete Patient Records (CPR) program, and phone line monitoring systems

    by Carl Trinidad