Full Time

Tier 1 Technical Support Specialist

As a Tier 1 Technical Support Specialist, you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication skills, and a commitment to delivering outstanding customer service.

Job Details:

  • Eastwood Libis, Quezon City
  • Monday to Sunday | Shifting Schedule (24/7 coverage)
  • Holidays followed: to be determined.
  • Start date: October 31, 2024

Responsibilities:

  • Manage and resolve queries through a web-based ticketing system, phone calls, or live chat, supporting a range of users from administrators to students.
  • Accurately identify, validate, and clarify reported issues.
  • Provide solutions for issues that are addressable through the user interface.
  • Document, replicate, and troubleshoot simple software bugs.
  • Maintain comprehensive and clear records of all actions in the ticketing system.
  • Escalate complex issues beyond Tier 1 capability to the Tier 2 Support team.
  • Offer consistently friendly, efficient, and reliable support, with timely updates to users.
  • Participate in creating support documentation as needed.
  • Undertake additional duties as directed by the supervisor, demonstrating adaptability.

Qualifications:

  • High School diploma
  • Strong technical, troubleshooting, and analytical skills
  • Proven ability to function in a self-directed environment.
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change.
  • Ability to handle clients professionally during all interactions.
  • Ability to demonstrate empathy.
  • Strong written and verbal communication skills.
  • Sense of humor.

Preferred Qualifications:

  • Working as a teacher or college instructor using similar educational technology to Canvas.
  • Working at a school or college supporting educational technology.
  • Experience using and supporting powerful cloud-based technology.
  • Remote work experience with communication in Slack and/or Jira.

by Carl Trinidad

Quantity Surveyor Estimator

Position Summary:

We are seeking a highly skilled and experienced Quantity Surveyor / Estimator with a solid background in commercial construction. This role focuses on preparing detailed cost estimates and bills of quantities for various large-scale commercial projects, including schools, community centers, and apartment complexes. The ideal candidate will have a deep understanding of the Australian construction landscape, with a minimum of 5 years of relevant experience. Expertise in industry-standard software, such as Cubit Pro, is highly desirable, although candidates with a strong aptitude for similar tools are encouraged to apply.

Job Details:

  • Work from Home
  • Monday to Friday | 8:00 AM - 5:00 PM AEST
  • Following the Australian public holiday calendar.
  • *The role may require overtime to meet critical project deadlines, so we seek candidates who are adaptable and willing to adjust as needed.

Responsibilities:

  • Prepare comprehensive and precise bills of quantities and cost estimates for commercial construction projects.
  • Collaborate closely with builders, architects, and developers to align estimates with project budgets and goals.
  • Utilize Software (Cubit) to develop detailed cost analysis and reports.
  • Ensure strict adherence to project timelines, especially for tender submissions, where meeting deadlines is critical.
  • Maintain an up-to-date understanding of Australian construction standards, regulations, and industry practices.
  • Provide consistent communication and reporting to stakeholders, ensuring transparency throughout the project lifecycle.

Qualifications:

  • At least 5 years of experience in quantity surveying or estimating within commercial construction, focusing on projects like schools, community centers, and large residential buildings.
  • At least 1 year experience in Australian commercial construction projects, with a keen understanding of local building codes and industry regulations.
  • Proficiency in Cubit Pro or similar estimating software. Familiarity with global quantity surveying practices (e.g., RICS accreditation) is a plus.
  • Ability to quickly learn new tools and processes. A demonstrated history of efficiently adopting new software solutions is beneficial.
  • Strong verbal and written communication skills in English, with the ability to clearly articulate complex information.

by Carl Trinidad

Power Platform Developer

Position Summary:

We are seeking a skilled Power Platform Developer to design, develop, and maintain solutions within the Microsoft Power Platform ecosystem. The ideal candidate will have expertise in Power Apps (Canvas and Model-Driven Apps), Power Automate, Power BI, and Power Virtual Agents, as well as the ability to integrate these solutions with other Microsoft services and third-party applications. This role will involve collaborating with business stakeholders to gather requirements, deliver custom solutions, and ensure that all implementations are scalable, maintainable, and secure. Additionally, you will provide technical support, training, and apply DevOps practices to automate deployment, monitoring, and management of Power Platform solutions.

Job details:

  • Monday to Friday
  • Work from home

Responsibilities:

  • Design, develop, and maintain applications using Microsoft Power Apps (Canvas and Model-Driven Apps).
  • Automate business processes and workflows using Power Automate.
  • Create data visualization and reporting solutions using Power BI.
  • Develop and manage chatbots using Power Virtual Agents.
  • Build and customize Power Pages using JavaScript and other web technologies.
  • Integrate Power Platform solutions with other Microsoft services and third-party applications.
  • Collaborate with business stakeholders to gather requirements and deliver custom solutions.
  • Ensure solutions are scalable, maintainable, and secure.
  • Provide technical support and training to users.
  • Implement and manage SQL databases to support Power Platform solutions.
  • Apply DevOps practices to automate deployment, monitoring, and management of Power Platform solutions.
  • Stay updated with the latest features and updates in the Microsoft Power Platform.

Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Power Platform Developer or in a similar role.
  • Strong knowledge of Microsoft Power Platform products, including Power Apps, Power Automate, Power BI, and
  • Power Virtual Agents.
  • Proficiency in JavaScript, HTML, and CSS for customizing Power Pages.
  • Experience with relational databases (e.g., SQL Server, Dataverse).
  • Familiarity with Azure services and integrations.
  • Experience with DevOps practices and tools (e.g., Azure DevOps, Git).
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills.

by Carl Trinidad