Full Time

Vendor Management Coordinator

Job Summary:

As a Vendor Management Coordinator, you will perform vendor onboarding and lifecycle management activities in alignment with MCG vendor compliance and risk management program. Interact with vendors to provide support with compliance activities. Interact with all levels of the MCG organization to facilitate timely responses to any questions or concerns. Responsible for ensuring newly onboarded vendors are properly setup in the appropriate MCG systems. Responsible for ensuring updates to existing vendors are properly reflected in the appropriate MCG systems.

Job Details:

  • Work from home
  • 9:30 PM to 6:30 AM Philippine Time

Responsibilities:

  • Work directly with market personnel, GC Souring Managers, and Supply Chain/Sourcing to facilitate the onboarding of subcontractors, suppliers, and vendors through MCG vendor management portals (CERTA and AVETTA)
  • Audit vendor certification system requests to ensure vendors are progressing through onboarding timely and clear any roadblocks
  • Communicate with market personnel, GC Sourcing Managers as well as internal MNS stakeholders on all vendor onboarding and certification matters
  • Perform compliance and risk management reviews on all vendors for lifecycle management as needed to mitigate risk
  • Process vendor set ups and updates in other MasTec systems (Oracle and AccuV)
  • Assist with clean-up and maintenance of vendor data in MCG systems to include CERTA, Oracle, OFS, and AccuV
  • Manage MNS Vendor Portal electronic mailbox
  • Other duties as assigned

Qualifications:

  • 3 + years of experience in the related field preferred (Vendor Management, Supply Chain Management, Procurement, etc.)
  • Advanced computer skills (e.g., MS Word, Excel, PowerPoint, Oracle, web-based tools)
  • Excellent communication, interpersonal skills, and customer service
  • Effective verbal and written communication skills (English required)
  • Strong attention to detail and ability to work well with others in fast-paced, dynamic environment

by Carl Trinidad

User Support Specialist

Job Summary:

We are seeking a dedicated and customer-focused User Support Specialist to join our team. In this role, you will be a key member of our support team and will have the opportunity to make a real impact on the user experience of our platform. You will be responsible for helping users troubleshoot and resolve issues, and for ensuring that our users have the best possible experience with our product. If you are a problem-solver with excellent communication skills and a passion for helping others, we encourage you to apply for this role.

Job Details:

  • Work from home
  • Monday to Friday | 9 PM to 6 AM PH Time
  • *This is a back-office role wherein you will primarily be talking to users via Email and Chat

Responsibilities:

  • Monitor and triage the support inbox
  • Communicate with users to troubleshoot and resolve issues in a timely and efficient manner
  • Use internal tools to test and solve support tickets
  • Escalate unresolved issues to the appropriate team
  • Help gather information for articles for common questions and issues
  • Help identify trends and patterns in user feedback
  • Help create and achieve individual and team performance metrics
  • Be an advocate for users in internal strategy conversations
  • Continuously improve knowledge of product and industry best practices

Qualifications:

  • 3+ years of experience in a customer support role communicating with external users/clients
  • Good English Written and Communication Skills
  • Strong technical aptitude, with the ability to quickly learn and navigate new software and systems.
  • Proven problem-solving skills and a proactive, self-motivated approach to managing and resolving customer issues.
  • Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
  • Experience creating clear and concise instructions for customers and team members.
  • Demonstrated ability to work effectively with diverse teams and a compassionate approach to customer service.
  • Willingness to work during standard business hours in the continental US
  • Experience using Zapier is a plus.
  • Bonus skills: Knowledge of podcasts, experience using Intercom or other customer support/service tools, proficiency in Google Docs, Slack, Asana, and Knowledge Base Systems (such as Guru or Trainual), API and technical support experience, and bilingual in Spanish.

by Carl Trinidad

US Tax Preparation Specialist

Job Summary:

We are seeking a highly skilled and detail-oriented US Tax Preparation Specialist to join our team. The ideal candidate will have extensive experience in preparing US tax returns, specifically Form 1120, and will be comfortable working with multiple US clients. This role is focused solely on the preparation of tax returns, with the filing process being handled separately. Additional skills in related areas will be considered a bonus.

Job Details:

  • Work Hours: Monday to Friday | 9 AM to 6 PM (Manila Time)
  • Holidays: Observance of US Holidays along with select Philippine Regular Holidays.
  • Flexibility: While the primary shift is during Manila morning hours, this role requires flexibility to adjust or shift your schedule as necessary to accommodate the needs of the clients you will be managing.
  • Work Setup: Work from home

Key Responsibilities:

  • US Tax Preparation:
    • Prepare federal and state income tax returns, with a primary focus on Form 1120 (U.S. Corporation Income Tax Return).
    • Gather and analyze financial information to ensure accurate tax return preparation.
    • Calculate estimated tax liabilities and provide relevant documentation for filing.
    • Collaborate with internal teams and clients to ensure all necessary information is available for accurate tax preparation.
    • Stay updated on current US tax laws and regulations to ensure compliance in tax return preparation.
  • Client Management:
    • Work with multiple clients to manage their tax preparation needs, ensuring timely and accurate completion.
    • Communicate effectively with clients to gather required financial data and clarify any questions related to tax preparation.
    • Build and maintain strong client relationships to ensure client satisfaction and repeat business.
  • Documentation & Compliance:
    • Maintain thorough and organized documentation of all tax-related activities, including workpapers and supporting documents.
    • Ensure all prepared documents comply with internal policies and external regulations.
    • Assist in providing documentation and support for the filing process, as needed.
  • Additional Skills (Bonus):

Qualifications:

  • Bachelor’s degree in accounting, Finance, or a related field; CPA certification preferred.
  • A minimum of 3 years of experience in US tax preparation, with a focus on Form 1120.
  • Strong understanding of US tax laws and regulations, particularly for corporations.
  • Proficient in Microsoft Office Suite.
  • Excellent attention to detail and organizational skills.
  • Ability to manage multiple clients and deadlines simultaneously.
  • Strong communication skills, both written and verbal.

Preferred Qualifications:

  • Previous experience working in a public accounting firm or a corporate tax department.
  • Experience working with clients in diverse industries.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Experience with other forms of US tax returns (e.g., Form 1065, Form 1040, Form 990).
  • Knowledge of international tax laws and their impact on US tax returns.
  • Familiarity with tax preparation software and financial accounting systems.
  • Experience in bookkeeping, payroll processing, or financial analysis.

by Carl Trinidad