Full Time

Account Specialist - BIG

Position Summary:

We are seeking a highly motivated and detail-oriented Account Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong background in customer service. The Account Specialist will be responsible for managing customer relationships, processing web orders, and assisting with product SKU creation and maintenance. If you are a team player with the ability to work in a fast-paced, constantly changing environment, we want to hear from you.

About the account:

This client specializes in providing creative solutions to enhance brands and is dedicated to helping businesses achieve their branding goals. They offer customized services for branding, apparel, uniforms, and promotional products that are tailored to meet the unique needs of each client. In addition, they provide enterprise recognition systems designed to motivate and incentivize employees for their performance and achievements.

Their team is made up of experienced marketing professionals who are committed to delivering top-quality products and business systems for every brand. The company values building long-term relationships with its clients based on trust, integrity, and hard work.

Job Details:

  • Account Specialist
  • Work from home
  • Monday to Friday | 8 AM to 5 PM (Central Time)
    • Following US Holidays

Responsibilities:

  • Customer Service
  • Communicate over the phone/via e-mail with Customers.
  • Manage customer service ticketing system.
  • Ensure timely resolution to customer service requests.
  • Complete other customer support duties when needed.
  • Process web orders
  • Communicate with the fulfillment department to resolve order issues tied to fulfillment/shipping/delivery.
  • Assist with new product SKU creation on multiple platforms.
  • Perform data entry to support cross-functional programs.
  • SKU creation and maintenance for online platform
  • Run monthly reports and provide them to the Sales team to support business analysis.
  • Manage online returns process.

Qualifications:

  • At least 3 years of experience in a Customer Service role
  • Knowledge of Excel to assist with formatting and maintenance of data.
  • Excellent written and verbal communication skills.
  • Ability to analyze issues and solve problems.
  • Ability to communicate in a positive manner.
  • Ability to engage, foster, and support a team atmosphere.
  • Must be able to work in a constantly changing environment; flexible and adaptable to change.
  • Exceptional attention to detail and time management skills.
  • Must be able to learn new software applications quickly.
  • Ability to work independently with minimal supervision.

by Carl Trinidad

Sourcing Associate

Summary:

The Sourcing Associate plays a critical role in our talent acquisition process. This entails utilizing a variety of recruitment channels to identify and connect with potential candidates, ensuring they are not only qualified for the role but also a tailored fit. You will work closely with Recruiters to expedite the hiring process, maintain a robust pipeline of candidates, and contribute to the efficiency of our talent identification process for future positions.

What’s in it for you?

  • Health Insurance (HMO)
  • Expanded maternity leave up to 120 days
  • Paid Time Offs
  • Companywide events
  • Fun & Relaxed environment

Job Details:

Position: Sourcing Associate

Location: Eastwood Libis, QC (Work from home until further notice)

Possible Shifts:

Monday to Friday | 9 AM to 6 PM

Monday to Friday | 12 PM to 9 PM

Responsibilities:

  • Utilize various recruitment channels (Jobstreet, Monster, Facebook, LinkedIn, social media, etc.) to proactively source and connect with potential candidates.
  • Calling out candidates and conducting initial screenings tailored to the role, ensuring candidates are an excellent fit for the position.
  • Review candidate resumes to assess their qualifications and endorses qualified applicants to the Recruiters.
  • Format resumes for client submittal or benchmarking.
  • Maintain regular follow-ups with candidates.
  • Send emails to candidates as part of the initial screening process.
  • Develop and nurture a network of highly qualified candidates and maintain a pipeline for various positions.
  • Upload candidate resumes in the Applicant Tracking System.
  • Ensure that the status of jobs and candidate information in the Applicant Tracking System is consistently updated.
  • Generate and send daily and weekly reports on sourcing and screening activities.
  • Perform other ad hoc tasks as required to support the recruitment process.

Qualifications:

  • Bachelor's degree in Human Resources or a related field.
  • Preferably with at least 6 months of experience in a similar role including callouts to potential candidates. Fresh graduates are welcome to apply.
  • Strong English communication skills.
  • Familiarity with social networks, professional sites, and job boards.
  • Highly collaborative and able to work effectively in a team.
  • Excellent time management skills.
  • Sophisticated and professional demeanor.
  • Smart and adaptable to changing recruitment needs.

by Carl Trinidad

Senior Software Developer

Job Details:

  • Senior Software Developer (C# .Net with Angular, or Knockout exp)
  • Work Onsite or Work from Home Setup
  • Monday to Friday | 9 PM to 6 AM Manila time

Job Responsibilities:

  • Develop .NET web applications using C#, SQL, HTML5.0, JavaScript, SOAP, WCF Services, IIS, CSS, jQuery, and Classic ASP.
  • Apply strong knowledge and experience with Structured Query Language (SQL).
  • Design and develop software based on Agile SDLC methodology, including standups, estimation, iterative development, CI, demos, and retrospectives.
  • Contribute to building a Continuous Integration & Continuous Development for automated delivery solutions.
  • Stay abreast of new capabilities offered by open-source tools and cloud services to proactively incorporate them within the platform.
  • Build applications using a test-driven development approach and provide feedback on the work of junior developers.

Qualifications:

  • 3+ years of professional hands-on experience in developing high-performance and highly scalable software applications in an agile environment.
  • Solid understanding of C#, Microsoft Visual Studio IDE, .NET Framework, ASP.NET, AJAX, Entity Framework, HTML/HTML5, CSS, JavaScript, jQuery, AngularJS, etc.
  • Experience with web tools and technologies such as JavaScript, Bootstrap, JSON, and client-side frameworks like Angular, React, Knockout, etc.
  • Experience with Git, third-party SDK integrations, RESTful APIs, OAuth, JSON, and web services.
  • Experience migrating code through various environments, creating code branches, and resolving merge conflicts.
  • Experience with developing mobile applications based on iOS and Android platforms.
  • Fundamental knowledge of object-oriented design, data structures, problem-solving, and complexity analysis.
  • Able to communicate and actively participate in customer calls to understand requirements.
  • Strong analytical skills, ability to multitask while working independently in a fast-paced environment.
  • Ability to work under minimal supervision, adhere to deadlines, and effectively collaborate in a team environment.

by Carl Trinidad