Full Time

Customer Care Representative

Position Summary:

As a Customer Care Representative, you will be responsible for supporting customer sales and pre-sales technical questions, prospect for new customers and provide product selection, pricing, and proposals to channel partners.

Job Details:

  • Work Onsite at Bridgetowne, Pasig
  • Monday to Friday | 8 PM to 5 AM - PH Time
  • *Following specific US Holidays

Responsibilities:

  • Handle incoming calls, chat, and email queries for sales and pre-sales technical questions.
  • Provide Product Selection, Pricing, Quotation, Availability, Technical information.
  • Maintain relationships and favorable contacts with current and potential accounts.
  • Qualify a call based on the details provided to best assist the customer.
  • Walk customer through online order placement and/or locating the correct product.
  • Prioritize inquiries based on channel needs and meet SLAs.
  • Receive, log, and assist in resolving channel partner and end customer complaints. Resolve customer issues/problems. Coordinate with other inter-company departments to satisfy customer needs.
  • Support sales and marketing managers as necessary regarding sales activities.
  • Rotational weekend support for High-touch Channels.

Qualifications

  • Experience in HVAC is preferred.
  • Experience in Chemical or Filtration industry a plus.
  • Proficient in Excel, Word and Outlook.
  • 1-3 Years in Customer Service.
  • Ability to multi-task in a fast-paced manufacturing/office environment is a must.
  • Strong communication skills via telephone, email, and chat required.
  • Capable of working independently and striving for success while working in a team organization.
  • Understand how to follow a lead, nurture an opportunity, and complete an order.
  • Positive attitude, highly motivated, competitive and a self-starter.
  • Excellent listening ability required for effective sales communication.
  • Bilingual skills are a plus.

by Carl Trinidad

Accounts Payable Analyst

Summary:

The Accounts Payable Analyst is responsible for all accounts payable administrative functions. invoices, matching purchase orders, obtaining approval, and entering the invoices into the accounting system expenses, vendor approval, and invoice processing.

Job Details:

  • Accounts Payable Analyst
  • Work Onsite - Bridgetowne, QC
  • Hybrid Setup upon regularization
  • Monday to Friday | 6 AM to 3 PM

Responsibilities:

  • Ensure all invoices are entered and scanned into the system within 48 hours of receipt.
  • Ensure all Accounts Payable transactions on the bank record are cleared daily
  • Ensure the number of declined invoices on the system is <15 at any one time
  • Ensure the number of outstanding issues with suppliers is < 10 at any one time.
  • Continuous improvement of the invoice entry process and addressing the root cause of issues
  • The entire process of invoice entry is efficient
  • Ensure the oldest outstanding issue is < 7 days old at any one time.
  • Ensure all DPI and APC levies and other statutory payments are paid on time and accurately
  • Ensure all transactions and reporting required by the business are of the highest standard and accuracy
  • Maintenance of supplier setups
  • Update and revise written procedures
  • Liaising with managers to verify and approve supplier invoices in a timely manner.
  • The reconciliation of supplier statements is done monthly.
  • Liaise with suppliers to resolve any payments or credit claims issues.
  • Liaise with other teams at all 3 sites to ensure issues are resolved
  • Adhere to the meeting rhythm of daily team huddles
  • Soft skills training attendance at Harvesting Our Potential video sessions.

Qualifications:

  • Bachelor’s Degree in Accounting
  • Stable/ Permanent working History
  • Great Communication Skills
  • 3+ years experience in Accounting
  • 3+ years doing Accounts Payable and Invoices
  • 2+ years BPO experience
  • Experience with A/R or Management accounting would be a PLUS

by Carl Trinidad

National Estimator

Job Summary:

As a National Estimator, you will be responsible for overseeing the cost estimates for potential projects throughout the country. The ideal candidate will have experience in commercial construction, excellent communication skills, and the ability to work in a fast-paced environment.

Job Details:

  • Work Onsite - Quezon City | Either Eastwood or Bridgetowne
  • Monday to Friday | 7 AM to 4 PM Manila Time

Responsibilities:

  • Analyze and review plans and specifications to prepare accurate estimates with the necessary level of
    detail for all design stages (Budgetary, DD, CD, GMP or Double-Check)
  • Create material quantity estimates of all flooring and related materials to fulfill all requirements of the
    flooring bid package (This position is not responsible for pricing material and labor)
  • Draft project-specific RFIs (Requests for Information) for review by sales, architects, or general
    contractors
  • Identify potential cost-saving opportunities and provide suggestions to project teams
  • Review own work to ensure accuracy and completeness prior to submission to Sales Team
  • Complete estimates in a timely manner and in accordance with National Estimating Standard

Qualifications:

  • Bachelor's degree in Construction Management, Architecture, Engineering, or related field
  • 5+ years of commercial construction experience in estimating, project management, or related role
  • Knowledge of flooring products, installation methods, and correct applications
  • Strong analytical skills and attention to detail
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office and estimating software
  • Ability to work independently and in a team environment
  • Strong organizational and time-management skills

by Carl Trinidad