Full Time

Implementation Builder

Position Summary:

The Implementation Builder will play a crucial role in ensuring our customers are seamlessly onboarded onto the Client’s platform. Working closely with the Implementation Specialists, you will be responsible for accurately entering customer data and configuring platform settings per the specifications given to you from the assigned Implementation Specialist. Your attention to detail and organizational skills will be key to helping our customers get up and running smoothly.

Job Details:

  • Implementation Builder
  • Work from Home
  • Monday to Friday | 9PM to 6AM Manila time
  • *Following PH Holidays

Responsibilities:

  • Data Entry: Ensure accurate and efficient entry of customer data into the Client's platform.
  • CRM Management: Maintain thorough and organized notes within our CRM (Hubspot), ensuring data hygiene and up-to-date customer records.
  • Platform Configuration: Assist in configuring customer settings within the Client's system to tailor the platform to their specific needs.
  • File Conversion: Manipulate and convert customer files (e.g., CSVs, PDFs) into formats compatible with the Client's systems.
  • Collaboration: Work closely with Implementation Specialists to configure customer accounts through the onboarding process.

Qualifications:

  • Experience: Previous experience in data entry and working with CRM systems like Hubspot or similar.
  • Technical Skills: Proficiency in converting files into CSV formats for import into software platforms.
  • Organizational Skills: Highly organized with a strong ability to take detailed notes and manage multiple tasks simultaneously.
  • Attention to Detail: A keen eye for detail, ensuring accuracy in data entry and file conversions.
  • Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.
  • Industry Knowledge: Familiarity with the roofing or construction industry is a plus, but not required.

by Carl Trinidad

Customer Service Representative - TS

Job Summary:

As a Customer Service Representative, you will be responsible for providing support to our client's customers. The support will be provided through various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Job Details: 

  • Customer Service Representative
  • Bridgetowne, QC  (Work from home until further notice)
  • Shift: The Shift will follow a 4x12 schedule. The Support provided by the client is 24x7, and we are looking for people who are very flexible when it comes to the shift.

Responsibilities:

  • Respond to customer queries via phone, email, or chat.
  • File/create tickets on customer interactions
  • Familiarize yourself with products and services offered by the client
  • Record all customer interactions
  • Escalate issues to another department as needed
  • Ensure Customer satisfaction and provide professional customer support We are not expecting huge traffic of incoming calls at the start, so you may be tasked to do the following during downtime:
  • Annotation-Some basic QA task

Qualifications:

  • At least 2 years’ experience in a customer service role
  • Excellent English communication skills
  • Experience with Zendesk (Nice to have)
  • Amenable to working any shift including weekends
  • Good phone etiquette

by Carl Trinidad

Customer Service Representative

Position Summary:

We are seeking a highly organized and responsible Customer Service Representative to join our team. In this position, you will handle inbound calls, provide necessary assistance to prospective tenants, manage communications via our CRM, and schedule appointments with our team of agents. You will also be responsible for providing accurate information about our properties, documenting potential tenant details, coordinating with our property staff, and handling corporate line calls.

Job Details:

  • Work from home
  • Possible Shifts:
    • Monday to Friday | 9 PM to 6 AM Manila Time
    • Monday to Friday | 10 PM to 7 AM Manila Time
  • *Following US Holidays

Responsibilities:

  • Handle inbound calls: Attend to calls coming from various properties, especially those that the site staff are unable to address. Ensure clear and effective communication to resolve issues or provide necessary information.
  • Respond to inquiries: Provide prompt responses to inquiries from individuals looking to rent an apartment. Offer necessary information and assistance to facilitate their decision-making process.
  • Manage communications: Use our Customer Relationship Management (CRM) system to manage emails and text messages. Respond to potential tenants in a timely and professional manner to address their concerns or inquiries.
  • Schedule appointments: Coordinate with our team of agents to schedule appointments and follow-ups at the specific building the potential tenant is interested in. Ensure a smooth and efficient appointment process.
  • Provide property information: Offer accurate and comprehensive information about our properties. Guide potential tenants to our website for more detailed information.
  • Document tenant details: Capture and record contact information and other relevant details of potential tenants in the CRM and Dial Pad dashboards. Maintain updated and accurate records for easy reference and follow-ups.
  • Coordinate with property staff: Work closely with our US-based staff at various properties to procure more leads and accelerate rentals. Facilitate inter-departmental communication and coordination for optimal results.
  • Handle corporate line calls: Answer corporate line calls, recording messages and forwarding them to the relevant individuals via Dial Pad or Outlook. Ensure clear and timely communication within the organization.

Qualifications

  • At least 3 years of experience in a Customer Service role
  • Experience in the real estate industry is a HUGE PLUS
  • Proficiency in using CRM systems and other communication tools like Dial Pad and Outlook.
  • Exceptional communication skills, both written and verbal.
  • Strong organizational and multi-tasking skills.
  • Ability to work in a fast-paced environment and handle pressure.
  • Excellent problem-solving abilities and a customer-centric approach.
  • Exceptional interpersonal skills with a knack for building relationships.
  • Proactive and self-motivated, with a strong work ethic and drive for results.
  • Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

by Carl Trinidad