Full Time

Business Analyst

Position Summary:

As a Business Analyst, you are responsible for working with teams across the organization to map and analyze current processes, both in service delivery areas and in central services functions, and to identify and deliver business process improvements that streamline activity, are robust, and compliant, increase quality and efficiency and represent best practice. You believe in doing the job right. Being the best. And you’re up for the challenge.

As a Business Analyst, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Job Details:

  • Business Analyst
  • Work Onsite or Work from Home
  • Monday to Friday | Night Shift

Responsibilities:

  • Design, develop, and maintain interactive dashboards and reports in Power BI to provide actionable insights and support data-driven decision-making
  • Engage with leaders and colleagues across the organization, run remote and onsite training workshops, and for effective virtual teams to:
  • Map and assess current business processes and job life cycles.
  • Identify process improvements and redesign processes and use lean principles that are in line with best practice, regulatory and legal standards.
  • Identify interdependencies between teams to ensure ‘end-to-end functionality to ensure uniform operational practices, documentation, and reporting, guiding teams to system tools that enhance or mitigate workflow issues.
  • Identify and work with leads to ensure ownership and accountability of processes.
  • Implement, monitor, and report on improvements.
  • Develop process maps, flow diagrams, and related documentation for redesigned processes.
  • Document requirements to enable the creation of IT functional specifications where appropriate.
  • Collaborate with systems developers to align sys setup-up with optimized business processes and ensure both business and technical suitability.
  • Develop training materials and support the implementation of changes.
  • Develop and implement process controls, data collection, reporting, and optimization, and up the porting adoption of these by process owners.
  • Review operational job transaction tracking and reporting needs to establish standardized tools to enable teams to manage business lines effectively and provide continuous improvement opportunities.
  • Manage relationships and communications with regional and customer-based key stakeholders across the organization to build trust and maintain buy-in.

Qualifications:

  • Strong proficiency in Power BI and Excel.
  • Relevant experience in EPC construction, and in the telecommunication industry.
  • Design, develop, and maintain interactive dashboards and reports in Power BI to provide actionable insights and support data-driven decision-making.
  • Proven experience managing end-to-end construction projects, with a strong background in telecom industry projects.
  • Expertise in project and customer management, driving collaboration and results.
  • Skilled in analyzing diverse project data, including scheduling metrics, financial information from Oracle, and advanced Excel formulas.
  • Capability to standardize and structure projects into defined frameworks, creating innovative solutions.
  • You have a track record of completing work with a high level of quality
  • You have a knack for figuring out hard problems and enjoy a hands-on approach to your work

by Carl Trinidad

Accounting Administrator

Position Summary:

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! We are seeking a detail-oriented and proactive Accounting Administrator to join our team. In this role, you will be responsible for preparing and maintaining billing data, collecting payments according to standard operating procedures, and managing customer communications related to billing and collections.

Job Details:

  • Work from Home
  • Monday to Friday | 9 AM to 6 PM EST I 9 PM to 6 AM (Manila Time)
  • Following US Holidays

Responsibilities:

  • Create and Send Invoices: Generate and distribute invoices to customers as per contractual commitments.
  • Payment Collection: Communicate with customers to request payment and accurately record received payments in our accounting system.
  • Reconciliation: Actively reconcile payments and resolve any discrepancies promptly.
  • Account Updates: Update client accounts based on payment or contact information.
  • Customer and Internal Communication: Manage customer email queue and respond to internal team requests regarding billing and collections.
  • Collaboration: Work with the sales and customer experience teams to resolve any customer billing escalations.
  • Bad Debt Management: Collaborate with the accounting team to identify and reserve for bad debt appropriately.
  • Client Relationships: Establish and nurture robust relationships with clients to address billing inquiries proactively and facilitate prompt payments.

Qualifications:

  • Education: High School Diploma required; associate/bachelor’s degree preferred.
  • Experience: 2+ years of experience in a related field.
  • Technical Skills: Strong Microsoft Office skills, particularly in Excel.
  • Communication: Strong English language written communication skills required.
  • Software Familiarity: Familiarity with Sage Intacct or similar accounting software preferred.

by Carl Trinidad

Account Manager

Position Summary

The Account Manager is responsible for managing and expanding a portfolio of customer accounts. This role involves acting as the primary contact for clients, processing orders, coordinating with internal teams, resolving issues, executing campaigns, and driving sales growth through effective relationship management and strategic planning.

Job details:

  • Work from home
  • Monday to Friday | 6 AM to 3 PM (Manila time)
  • *Following Australian Public Holidays

Responsibilities

  • Manage Customers:
    • Act as the main point of contact for assigned clients.
    • Communicate effectively to enhance the customer experience.
    • Build and maintain strong relationships to encourage repeat business.
  • Handle Orders:
    • Process daily orders for hardware and services accurately and promptly.
  • Coordinate Internally:
    • Collaborate with service teams to meet customer expectations and ensure seamless service delivery.
  • Resolve Issues:
    • Address and resolve customer complaints to ensure satisfaction and retention.
  • Run Campaigns:
    • Execute client campaigns, including copper disconnections and inbound/outbound initiatives.
  • Manage Contracts:
    • Renew and expand contracts with a focus on customer satisfaction and revenue growth.
    • Increase market share by promoting our range of products and services.
  • Sales Planning:
    • Plan sales activities and accurately forecast your sales pipeline.
    • Maintain and update customer information in Zoho CRM.

Qualifications

  • Experience:
    • Minimum of 5 years in an account management role, preferably within the telecommunications industry.
  • Skills:
    • Excellent English communication skills, both spoken and written.
    • Sales-driven mindset with a proven track record of meeting or exceeding targets.
    • Technical background, preferably with VOIP, Hosted Voice, 3cx Virtual PABX, Internet, and Data Products.
  • Other:
    • Ability to clearly explain technical products and services to customers.

by Carl Trinidad