Full Time

Customer Service Representative - Voice

Summary:

We are seeking a talented and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in delivering a positive customer experience. You will be responsible for responding to inbound and outbound phone calls, chat, and email inquiries, resolving customer issues, and providing guidance and support to ensure customer satisfaction. The ideal candidate should have strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment.

About the Account:

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

  • Eastwood Libis, QC Onsite
  • Permanent Schedule: Shifting, includes weekends, and holidays.
  • Training Schedule: 1 month | Monday to Friday 9 AM to 6 PM

Responsibilities:

  • Respond to inbound and outbound phone calls from customers in a timely and professional manner
  • Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently
  • Verify customer account information to ensure accuracy and prevent fraud
  • Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed
  • Continuously strive to provide a best-in-class customer experience that promotes customer retention

Qualifications:

  • At least 1 year of experience in a Customer Service role
  • Excellent English communication skills, both verbal and written
  • Extremely organized and detail-oriented, with the ability to multitask and prioritize effectively
  • Flexible work schedule, including the ability to work weekends and evenings if needed
  • Excellent problem-solving and conflict-resolution skills
  • Ability to work in a fast-paced environment and adapt to change quickly

by Carl Trinidad

Customer Service Representative - Chat and Email Support

Job Description

As a Customer Service Representative - Chat and Email Support, you will be responsible for providing support to our client's customers. The support will be in various channels such as email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.

About the Account

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

  • Customer Service Representative - Chat and Email Support
  • Eastwood Libis QC
  • Shifting Schedule
  • Training Schedule: 1 Month Monday to Friday 9 AM TO 6 PM

Responsibilities:

  • Respond to customers' inquiries via chat and email promptly and professionally
  • Verify customer account information accurately and efficiently
  • Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction
  • Provide comprehensive and accurate product information to customers
  • Ensure that customer inquiries and issues are resolved in a timely and effective manner
  • Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback
  • Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues

Qualifications:

  • At least 1 year of experience in a Customer Service role
  • Good English communication skills
  • Highly organized
  • Good Attention to detail
  • Flexible on work schedules

by Carl Trinidad

Customer Service Representative

Position Summary

The client is a dynamic and customer-focused business dedicated to delivering exceptional products and services. They pride themselves on providing top-notch customer support and are looking for a talented Customer Service Representative to join their team.

Job Details:

  • Work Onsite - Bridgetowne, QC
  • Monday to Friday | 5:00 am to 2pm Manila Time
  • *Following New Zealand Holidays

Responsibilities:

  • Respond to customer inquiries via phone, email, and Facebook in a professional and friendly manner.
  • Provide accurate and timely information and assist with product inquiries, tracking, returns, refunds, and ensuring a seamless experience.
  • Resolve customer complaints and issues efficiently and effectively, aiming for first-call resolution.
  • Document customer interactions and maintain accurate records of customer information.
  • Collaborate with other departments to address customer concerns and facilitate issue resolution.
  • Identify and report product or service quality issues to the appropriate teams.
  • Stay up to date with product knowledge.
  • Meet or exceed performance targets, including response times and customer satisfaction ratings.
  • Continuously seek opportunities for process improvement and customer service enhancement.
  • Handle special projects and tasks as assigned by the Customer Service Manager.

Qualifications:

  • High school diploma or equivalent (associate's or bachelor's degree is a plus).
  • Previous customer service experience is essential.
  • Experience with Australian or New Zealand processes is a strong advantage for this role.
  • Exceptional communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Proficient in using customer service software and tools.
  • Familiarity with the products or services offered by the company.
  • Positive attitude and a commitment to delivering outstanding customer service.

by Carl Trinidad