Full Time

Documentation Specialist

Position Summary:

We are seeking a detail-oriented and technically proficient Document Specialist to join our team. The ideal candidate will be responsible for creating, editing, and maintaining technical documentation that is clear, concise, and accurate. The Document Specialist will collaborate closely with subject matter experts to gather information and ensure documentation reflects the latest product features and updates. Additionally, the role involves organizing information in a logical manner, adhering to style guides, and testing documentation for usability and completeness.

Job Details:

  • Work from Home
  • Monday to Friday | 3 PM to 12 AM PST
  • *Following PH Regular Holidays

Responsibilities:

  • Research and Gather Information: Conduct thorough research by interviewing subject matter experts, reading technical specifications, and testing products or software to gather information for documentation.
  • Write and Edit Documentation: Create clear, concise, and accurate technical documentation, including how-to guides, API documentation, and release notes. Edit and revise documentation as needed for clarity, accuracy, and completeness.
  • Organize Information: Structure documentation in a logical and easy-to-follow manner, considering the needs and knowledge level of the target audience. Utilize appropriate headings, tables of contents, and navigation aids to facilitate quick information retrieval.
  • Collaborate with Subject Matter Experts: Work closely with engineers, product managers, and other subject matter experts to ensure the accuracy and completeness of documentation.
  • Maintain Documentation: Keep documentation up-to-date with changes to the product, software, or processes. Track changes in source code, attend meetings to learn about upcoming changes and update documentation accordingly.
  • Ensure Consistency and Style: Follow established style guides and documentation standards to maintain a professional and cohesive voice. Ensure consistency in terminology, formatting, and writing style across all documentation.
  • Test Documentation: Review documentation from a user's perspective to ensure clarity, understandability, and helpfulness. Test instructions and procedures to verify accuracy and completeness, and incorporate user feedback to improve documentation.
  • Manage Documentation Projects: Plan and prioritize documentation tasks, set deadlines, and coordinate with other team members to ensure documentation projects are completed on time.
  • Stay Updated on Industry Trends: Keep abreast of industry trends, best practices, and new technologies related to technical writing and documentation. Continuously improve skills and knowledge through training, workshops, and professional development opportunities.

Qualifications:

  • 1–2 years of experience in technical writing or documentation.
  • Strong English verbal and written communication skills.
  • Excellent writing skills with a strong command of English grammar, punctuation, and syntax.
  • Understanding of technical concepts and the ability to translate complex information for a non-technical audience.
  • Strong attention to detail to ensure accuracy and completeness in technical documentation.
  • Proficiency with documentation tools such as Google Docs, Screensteps, Guidde, or similar software.
  • Basic knowledge of markup languages such as XML, HTML, and CSS.
  • Experience with documenting APIs and familiarity with RESTful APIs and tools like Swagger or OpenAPI.
  • Understanding of UX writing principles to create user-friendly documentation.
  • Ability to collaborate effectively with cross-functional teams.
  • Strong problem-solving skills and basic project management skills.
  • Adaptability to learn new tools, technologies, and processes in a fast-paced environment.
  • Understanding of QA principles and processes to ensure documentation accuracy and quality.

by Carl Trinidad

Digital Back-Office Support

Position Summary:

We are seeking a meticulous and reliable Digital Back-Office Support professional to join our team. This role involves maintaining and updating our clients' online presence, ensuring that all information is current and accurate across various platforms, including Google My Business profiles and UK reference websites. The ideal candidate will have some experience in SEO, strong attention to detail, and the ability to follow established procedures meticulously.

Job Details:

  • Work from home
  • Monday to Friday | 8 AM to 5 PM PH Time, at least 2 hours overlap with UK Time
  • *Following UK Holidays

Responsibilities:

  • Regularly update customers' websites with changes such as openings, addresses, and locations, following Google's requests.
  • Register customers' URLs on UK reference websites, ensuring all information is accurately entered and updated.
  • Adhere to company-provided procedures, templates, and screenshots when updating content and managing website client needs.
  • Manage and update Google My Business profiles for clients, including company registration on relevant citation sites, profile completion, and posting regular updates.
  • Perform all tasks using standard computer and browser tools, with a focus on accuracy and reliability.

Qualifications:

  • Some experience in the SEO field, with an understanding of how to optimize web content for search engines.
  • Demonstrated ability to perform precise and accurate data entry and updates across multiple platforms.
  • Strong reliability and time management skills, with a proven track record of meeting deadlines.
  • Ability to follow detailed procedures and templates exactly as provided.
  • Previous experience managing and updating Google My Business profiles is mandatory.
  • Proficient in using standard computer software and web browsers (copy/paste, document handling, etc.).

by Carl Trinidad

Data Engineer

Position Summary:

We are seeking a highly skilled and experienced Data Engineer to join our team. The Data Engineer will be responsible for designing, developing, and maintaining scalable data pipelines and systems. This role is crucial for assembling complex data sets, improving internal processes through automation, and optimizing data infrastructure for scalability and efficiency. The ideal candidate will work closely with data scientists, analysts, and other stakeholders to support data analytics, business intelligence, and AI initiatives, ensuring high data quality and integrity throughout the organization.

Job Details:

  • Monday to Friday | Night Shift
  • Work from home

Responsibilities:

  • Design, develop, and maintain scalable data pipelines and systems.
  • Assemble large, complex data sets that meet functional and non-functional business requirements.
  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, and re-designing infrastructure for greater scalability.
  • Build the infrastructure required for optimal extraction, transformation, and loading (ETL) of data from various data sources using SQL and Azure technologies.
  • Develop and maintain data architecture and systems to support data analytics, business intelligence, and AI initiatives.
  • Collaborate with data scientists, analysts, and other stakeholders to assist with data-related technical issues and support their data infrastructure needs.
  • Ensure data quality and integrity by performing data cleaning, validation, and analysis.
  • Monitor and troubleshoot data pipeline performance and reliability.

Requirements:

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Data Engineer or in a similar role.
  • Strong knowledge of SQL and experience with relational databases (e.g., MySQL, PostgreSQL).
  • Experience with big data tools and frameworks (e.g., Hadoop, Spark, Kafka).
  • Proficiency in programming languages such as Python, Java, or Scala.
  • Extensive experience with Azure cloud services, including Azure Data Factory, Azure Databricks, and Azure Synapse Analytics.
  • Familiarity with data warehousing solutions, particularly Microsoft Fabric.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills.
  • Experience in data analytics and AI, including data visualization, statistical analysis, predictive modeling, and machine learning.

by Carl Trinidad