Full Time

HRIS Manager

Position Summary:
The HRIS Manager is responsible for implementing, populating, administering, and maintaining the primary employee database, ensuring all employee records are compliant, accurate, and up-to-date across the organization. This role ensures that data within the HRIS and related HR systems is accessible and consistent for all end-users, enabling efficient HR operations. The ideal candidate will oversee the employment lifecycle, providing comprehensive reporting, documentation, and support, and will be integral in the development of technology integrations and self-service solutions to streamline HR processes.

Job Details:

  • HRIS Manager
  • Work from Home
  • Night Shift

Responsibilities:

  • Manage the employment lifecycle within employee records and databases, ensuring that all onboarding, offboarding, and employee administration is collected and managed in a timely and legally compliant manner across all platforms.
  • Enter all new hires, terminations, and employee changes within the HRIS, ensuring data accuracy and timely updates.
  • Partner with the HR team to ensure consistency between HRIS and Payroll systems, including accurate employee enrollments and adherence to schedules.
  • Maintain employee files in compliance with applicable legal requirements and documentation standards.
  • Support the HR team with headcount management, recruiting, promotions, merit increases, and performance-related requests.
  • Process yearly imports of all merit increases, promotions, and other compensation adjustments, ensuring data accuracy and compliance.
  • Assist with HR system troubleshooting, providing technical support to ensure smooth operations.
  • Set up and maintain file feeds across various company systems, facilitating seamless data exchange.
  • Collaborate on HR systems projects, developing project plans and timelines, managing implementation efforts, and ensuring that deliverables are met.
  • Design and implement technology integrations, automated workflows, and self-service capabilities to enhance efficiency and user experience.
  • Compile and analyze large datasets, providing insightful reports and recommendations to various stakeholders across the organization.
  • Handle additional ad-hoc requests as needed, contributing to the overall success of HR operations.

Qualifications:

  • Bachelor’s degree (BA/BS) in Human Resources, Business, Information Systems, or a related field.
  • 3+ years of relevant experience in HR, specifically in HRIS management and people operations.
  • Strong HR functional expertise, with experience in operations, technology, systems implementations, and data analytics.
  • Proven project management and implementation experience, with the ability to develop and manage project plans and timelines.
  • Proficiency in Excel, Microsoft Office, and HRIS systems, with the ability to work independently and collaboratively within a team environment.
  • Strong analytical skills with the ability to compile and analyze large datasets, presenting actionable insights to diverse audiences.
  • Experience designing technology solutions via integrations, automated workflows, and self-service capabilities.
  • Knowledge of employment laws and federal, state, and local requirements.
  • Experience handling confidential information with professionalism and discretion.
  • Excellent verbal and written communication skills, with strong interpersonal and presentation skills.
  • Positive attitude, team player, and exceptional service orientation.
  • Highly detail-oriented, with strong time management skills and the ability to thrive in a fast-paced work environment.

Front Office Administrative Assistant

Position Summary:

The Front Office Administrative Assistant will play a key role in patient care, assisting the Administrative Medical Assistant with front desk duties to ensure smooth clinic operations. Responsibilities include organizing files, drafting messages, scheduling appointments, and supporting other staff. This role requires proficiency in creating spreadsheets, composing messages, managing databases, interpreting reports, and handling documents to efficiently run the organization.

Job Details:

  • Front Office Administrative Assistant
  • Permanent Work from Home
  • Tuesday to Saturday | 2:30 AM to 11:30 AM Manila time
  • *Following Select PH and US Holidays

Responsibilities:

  • Provides administrative support to patients, outside vendors, and in-clinic staff.
  • Collects, verifies, and enters information into appropriate databases.
  • Collects, verifies, enters, and maintains data and medical record information in the appropriate databases HPN uses for medical management, including but not limited to patient, provider, and payer contact and referral information.
  • Answer multi-phone line systems and texts in a timely manner.
  • May include insurance verifications.
  • Attend team meetings, conferences, and trainings as required.
  • Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures.
  • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this Administrative Assistant position.
  • Effectively manages time and resources to ensure that work is completed efficiently.
  • Other duties and responsibilities as assigned.

Qualifications:

  • Minimum of 1 year of experience in a similar role, particularly in the US healthcare industry.
  • Intermediate proficiency in navigating Microsoft Office applications and other databases.
  • Strong written and verbal communication skills.
  • Must handle confidential information with discretion and good judgment.
  • Basic proficiency in EMR systems like eCW and other applications.
  • Able to consistently maintain a high level of activity or productivity, acting with vigor, effectiveness, and determination over extended periods of time.
  • Must be able to work at a high level of proficiency with little supervision is essential.

Executive Customer Service

Job Summary:

As an Executive Customer Service Representative you will be responsible for providing support to our clients' customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide best-in-class customer service and ensure the customers are fully satisfied.

Job Details:

  • Executive Customer Service
  • Onsite Work Setup | Eastwood Libis, QC
  • Shifting Schedule including weekends

LOB: NA Operations

Responsibilities:

  • Provide accurate support and basic technical assistance for incoming queries and issues related to GeTS products.
  • Walk customers through problem solving process
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Respond to queries either in chat, email or over the phone.
  • Create bug tracker for case related to system bug
  • Properly escalate unresolved queries to the next level of support
  • Preserve and grow knowledge of help desk procedures, products and services
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

LOB: NA Managed Services

Responsibilities:

  • Organize large amounts of data into required formats, Data cleansing, data reformatting, data entry
  • Looking up data from a variety of sources and Inputting information quickly and accurately into the internal system, ensuring that all necessary data is being entered accurately and timely within SLA
  • Maintains accurate, organized work records, documents, and files
  • Compile data in an Excel spreadsheet, using spreadsheet features and tools to streamline manual processes
  • Handles operational tasks related to e-commerce filing
  • Resolves phone, chat and email customer inquiries.
  • Forwards and escalate inquiries to relevant individuals and departments
  • Contacts customers to give them accurate feedback on the progress of their inquiries.
  • Other duties that may be assigned

    Qualifications:

    • High school degree or equivalent; Bachelor’s degree in computer science, IT, business administration, logistics, supply chain management or related field preferred
    • 1 to 2 years of previous experience in customer support, client services, or a related field
    • Has proficient data entry skills and keen to details.
    • Good verbal and written communication skills. Speaks and understand English would be added advantage
    • Has knowledge and experience in Trade and Logistics Industry. (Nice to have)
    • Has knowledge and experience handling trade documents (Bill of Lading, Invoice, Packing list, etc.).(Nice to have)
    • Proficient in Microsoft Outlook and Microsoft Excel
    • Excellent computer skills, especially typing.
    • Can encode data with speed and accuracy
    • Has the ability to quickly process and organize information
    • High attention to detail
    • Adept at file management (Digital and Manual)
    • With good time management and prioritization skills
    • With strong troubleshooting and critical thinking skills
    • Can finish work in an efficient and timely manner
    • Can work beyond office hours
    • Ability to work under pressures with clients and internal departments.