Full Time

HR Customer Service Specialist - Mandarin

Position Summary:

We are seeking a dedicated HR Customer Service Specialist fluent in English and Mandarin. In this role, you will act as the primary point of contact for employees regarding HR-related inquiries and assist in providing a seamless user experience with our new HRIS system, Workday. This position is ideal for someone with a strong customer service background who is eager to contribute to HR processes.

Job Details:

• On-site (Eastwood Libis, QC)
• Monday to Friday | 9 AM to 6 PM
• *Holidays TBD

Key Responsibilities:

• Employee Support: Promptly and effectively resolve employee and manager inquiries about HR policies, benefits, payroll, and other HR-related matters.
• Exceptional Service: Deliver outstanding customer service to ensure a positive experience for all internal customers.
• HR Transactions: Efficiently manage HR processes such as onboarding, offboarding, transfers, promotions, and updates to personal information.
• Guidance: Assist employees in navigating HR processes, procedures, and self-service tools within Workday.
• System Assistance: Help troubleshoot basic HR system issues, including password resets and login assistance.
• Data Management: Maintain accurate and up-to-date employee records in HR systems and databases.
• Program Coordination: Support the administration of various HR programs and benefits, including enrollment and employee communication.
• Resource Development: Contribute to creating knowledge base articles and decision-making tools related to HR processes and policies.
• Collaboration: Work closely with HR teams to ensure efficient HR operations and a cohesive employee experience.

Qualifications:

• Language Skills: Bilingual proficiency in English and Mandarin.
• Customer Service Experience: Minimum of 3 years in a customer service role.
• Interpersonal Skills: Excellent communication and interpersonal abilities.
• Attention to Detail: Strong focus on accuracy and confidentiality.
• Problem-Solving: Self-starter with effective time management and problem-solving skills.
• Nice to Have:
  • Exposure to HR functions or processes.
  • Experience with HRIS systems like Workday.

by Carl Trinidad

Geologist

Position Summary

We are an Australian mining and exploration company seeking a talented and detail-oriented remote worker from the Philippines to join our dynamic team. This role is critical in supporting our operations by compiling reports, managing tenement-related documentation, contributing to the writing of exploration and geology targets, and assisting in the preparation of investor pitch decks for fundraising efforts. The ideal candidate will have a strong background in geology, mining, or a related field, combined with excellent communication and organizational skills.

Job Details

• Work from Home
• Monday to Friday | 8 am to 5 pm Philippines Time
• *Following PH Holidays

Responsibilities

• Compile detailed and accurate reports on mining and exploration activities.
• Manage tenement-related documentation, ensuring compliance with regulatory requirements and company standards.
• Write and edit content related to exploration and geology targets for internal and external audiences.
• Collaborate with team members to prepare investor pitch decks, highlighting key findings and investment opportunities.
• Research and analyze data to support exploration strategies and operational decisions.
• Maintain organized records of all documentation and correspondence related to projects.
• Assist in coordinating communications between the Australian office and stakeholders as needed.
• Ensure timely submission of reports and deliverables.

Qualifications

• Bachelor’s degree in Geology, Mining, Environmental Science, or a related field.
• Prior experience in mining, exploration, or a similar industry is highly desirable.
• Geographic Information System(GIS), Mapping Software experience or any similar experience is required.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Detail-oriented with exceptional organizational and time management abilities.
• Familiarity with tenement management processes and regulations is an advantage.
• Ability to work independently in a remote setting while maintaining proactive communication with the team.
• Strong analytical skills with the ability to interpret geological and exploration data.
• Creative mindset for contributing to investor presentations and pitch decks.

by Carl Trinidad

Full Charge Bookkeeper

Position Summary:

The Full Charge Bookkeeper will manage all accounting operations, ensuring accurate financial records and supporting the financial strategy of the company. This role includes overseeing the entire bookkeeping function, from general ledger entries to financial reporting, while performing month-end close tasks and reconciliations. The ideal candidate will be self-sufficient, detail-oriented, and adept at QuickBooks Desktop or other accounting software.

Job details:

• Work from Home
• Tuesday to Saturday | 1 AM to 10 AM Manila Time
• Following Philippine Holidays

Responsibilities:

• General Ledger Maintenance: Perform general ledger entries, manage AP/AR, and ensure accurate financial records.
• Monthly Closing & Financial Reporting: Complete monthly close processes and prepare financial statements with comprehensive reporting.
• Inventory & Order Tracking: Manage inventory and process order entries to maintain up-to-date records.
• Bank & Credit Card Reconciliation: Reconcile bank and credit card statements, ensuring accuracy.
• QuickBooks Desktop Management: Ensure timely and precise processing in QuickBooks Desktop, with adaptability to learn new systems.
• Strategic Support: Work with management to provide financial data analysis and support business strategy.
• Compliance & Record Maintenance: Maintain detailed records for compliance, audits, and accuracy of financial data.

Essential Qualifications:

• Education: Bachelor’s degree in Accounting, Finance, or a related field.
• Experience: Minimum of 5 years in bookkeeping or accounting, preferably in a senior role managing AP, AR, and general ledger functions.
• Software Proficiency: Experience with QuickBooks Desktop is highly preferred; knowledge of additional accounting software is a plus.
• Technical Skills: Strong foundation in accounting principles, particularly in AP, AR, and general ledger management.
• Communication Skills: Excellent communication abilities in English, both written and verbal.
• Work Schedule Compliance: Ability to work during specified hours and observe Philippine holidays.
• Work Environment: Remote, requiring a reliable internet connection and a home setup conducive to focus and productivity.

Preferred Qualifications:

• Detail-Oriented: High attention to accuracy in managing the company's financial data.
• Independent Worker: Comfortable taking ownership of the accounting function and working with minimal supervision.
• Problem Solver: Resourceful in identifying and solving financial discrepancies.

Key Attributes

• Self-Sufficient: Works independently and takes full ownership of the accounting function.
• Organized: Manages time and priorities effectively to meet deadlines.
• Analytical: Capable of making data-driven decisions and interpreting complex financial information.
• Collaborative: Willing to work with other departments to support business objectives.
• Adaptable: Able to adjust to new processes or software as needed.

by Carl Trinidad