Philippines

Market Support Specialist

Position Summary:

As a Market Support Specialist, you are responsible for facilitating and coordinating the work of multiple project teams. You believe in doing the job right. Being the best. And you’re up for the challenge.

As a Market Support Specialist, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Job Details:

  • Market Support Specialist
  • Work Onsite - Bridgetowne, QC
  • Monday to Friday | 10 PM to 7 AM Manila time

Responsibilities:

  • Identify and work to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues.
  • Provide timely project status updates to the Project Managers addressing any problems and issues that cannot be resolved at lower levels.
  • Maintain and update the company database.
  • Create and track contracts, purchase orders, submittals, and complete project close-out manuals.
  • Daily assessment of job status and identify needs to close projects out in a timely manner.

Qualifications:

  • You have strong Microsoft Word and Excel experience.
  • You have Data Entry experience.
  • You have Norad and Oracle experience, a huge plus.
  • Possess Telecom experience.
  • You have a construction background.
  • You have purchasing experience.
  • Safety is a part of your day to day.
  • You have a track record of completing work with a high level of quality.
  • You have a knack for figuring out hard problems and enjoy a hands-on approach to your work.
  • You enjoy getting your hands dirty with your team.
  • You have project management skills and the ability to resolve complex problems and issues.
  • You’re skilled in organizing resources, establishing priorities, and working effectively at all levels in a collaborative team environment..

by Carl Trinidad

US Benefits Specialist

Position Summary:

Reporting to the Associate Director, of Benefits, the person in this role supports the overall benefits function to ensure efficient administration and facilitates strong cross-functional collaboration between the benefits business function, the Enterprise Application Services (EAS) group, and other internal vendors to help ensure data integrity and reporting needs are effectively met.

As an integral part of the AlerisLife benefits team, this role also provides general customer service to employees and Five Star communities to ensure timely and accurate resolution of a variety of employee and vendor-related questions and overall efficient plan administration.

Job Details:

  • Benefits Specialist
  • Work-from-home
  • 9 PM to 6 AM Manila Time | Monday to Friday

Responsibilities:

  • Provide customer-oriented and responsive service to AlerisLife’s internal HR partners and team members to address a wide variety of benefits-related questions including but not limited to plan design, eligibility, and claims-related issues.
  • Approve benefit changes and collaborate closely with the payroll team to address and resolve team member inquiries related to benefit deductions and payments.
  • In close partnership with the technical team, help with open enrollment end user testing efforts and documentation of Workday processes.
  • Provide guidance and support to internal users on Workday end-user functionality.
  • Assist with the development and distribution of communication tools and resources necessary to support local communities in educating employees regarding their employee benefits package.
  • Run various reports to identify any benefits-related data integrity issues that require clean-up or resolution.
  • Prepare and submit evidence of Insurability forms to the life insurance vendor.
  • Prepare benefit letter and provide Cobra administration support.
  • Ensure compliance with applicable government regulations.
  • Assist with additional tasks as required.

Qualifications:

  • Bachelor's degree
  • 3-5 years’ prior experience with US employee benefits administration, support, and service.
  • Excellent communication and interpersonal skills with the ability to interface with a variety of internal customers.
  • Expert analytical skills and attention to detail.
  • Strong Excel skills with the ability to combine and manipulate large data sets required, as well as the ability to utilize MS Word, and PowerPoint.
  • Collaborative team player.
  • Exposure to the Workday is a plus
  • Familiarity with pertinent federal and state regulations affecting employee benefit programs, including ACA, ERISA, COBRA, FMLA, ADA, and SECTION 125.

by Carl Trinidad

Telesales Inbound Agent

Position Summary:

We are seeking a dedicated and enthusiastic Telesales Inbound Agent to join our team. The ideal candidate will have a passion for the automotive industry and a knack for sales, helping customers navigate through their buying process with ease. This role involves taking inbound calls, providing live support, and assisting customers who need help ordering online. The successful candidate will be skilled in selecting and proposing the right offerings from our catalog, confidently arguing and selling the propositions, and closing orders while maintaining a trustful environment.

Job Details:

  • Work from Home
  • Monday to Friday | 5 PM to 2 AM Manila Time
  • *Following UK Holidays

Responsibilities:

  • Customer Support: Take inbound calls and provide live support to customers who need assistance with their online orders or the buying process.
  • Product Selection: Identify and propose the appropriate products from our catalog to meet customer needs.
  • Sales and Persuasion: Effectively argue and sell the proposition by discussing market prices, competitor prices, garage prices, and product quality.
  • Order Management: Close the orders ensuring the customer feels confident and satisfied with their purchase.
  • Payment Processing: Take payment details and accurately enter them into the payment system.

Qualifications:

  • Proven B2C sales experience, preferably in the car spare parts industry or related field.
  • Ability to understand and address customer needs and concerns.
  • Excellent verbal communication skills to interact effectively with customers.
  • Experience in car spare parts sales or a strong interest in the automotive industry, facilitating easier discussion and sales of car spare parts.
  • A customer-focused mindset with a strong ability to build trust and maintain customer relationships.

by Carl Trinidad