Philippines

Deal Desk Contractor

Position Overview:

The Deal Desk Contractor will play a pivotal role within the Deal Desk team, focusing on the seamless integration of deals into clients' Salesforce and Salesforce CPQ systems. This position demands a high degree of organization, attention to detail, and comprehensive understanding of Salesforce system dynamics. Effective communication skills and the capacity to adhere to guidelines while proactively suggesting process enhancements are imperative for success in this role.

Job Details:

  • Work from Home
  • Monday to Friday | 8 AM to 5 PM MST or 8 AM to 5 PM CEST (Budapest, Hungary)

Responsibilities:

  • Ensure the preservation of data integrity standards throughout the entire deal lifecycle, from quotation to finalization.
  • Collaborate closely with Finance, Accounting, and Revenue Operations teams to guarantee the accuracy and consistency of quotas across both Salesforce and our backend financial infrastructure.
  • Assume accountability for the flawless execution of Opportunity and Quote creation from newly acquired entities into Instructure's Salesforce environment.
  • Meet established Service Level Agreements (SLAs) for deal entry and auditing, ensuring adherence to prescribed processes, documentation, and information accuracy.
  • Identify opportunities for system and process optimization, including bug identification and gap analysis, and collaborate with Deal Desk management to effect necessary improvements.

Qualifications:

  • Bachelor's Degree in Business, Finance, Accounting, Economics, or relevant field experience.
  • Prior operational experience preferred.
  • Exposure to SaaS or high-tech industries advantageous.
  • Proficient in multitasking and prioritization.
  • CRM experience required, with preference for Salesforce CRM proficiency.
  • Strong interpersonal and communication skills.

Support Engineer Tier 3

As a Support Engineer T3, you will be responsible for providing expert-level technical support to clients. You will be the go-to person for resolving the most challenging and complex requests and will be empowered to leverage our internal ticketing platform and dashboards to manage your workload. You will work closely with other members of the support team to share knowledge and best practices, and will have the opportunity to enhance your skills and expertise.

What’s in it for you?

  • Health Insurance (HMO)
  • Competitive Salary
  • Expanded maternity leave up to 120 days
  • Allowances
  • Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
  • Company wide events
  • Fun & Relaxed environment

Job Details:

Support Engineer Tier 3

Work from Home

Monday to Friday | Between | 8 PM – 7 AM (9-hour shifts)

Responsibilities:

  • Provide remote technical support for a variety of hardware, software, and networking issues
  • Troubleshoot and resolve issues with Windows and Mac operating systems, as well as Windows and Linux server operating systems
  • Administer and migrate Office 365 systems
  • Manage Azure, AWS, and G-Suite systems
  • Configure and maintain Microsoft Active Directory, SQL Server, Remote Desktop Services, and Exchange
  • Experience with virtualization technologies such as VMWare and Hyper-V
  • Implement and manage storage, disaster recovery, and backup solutions using tools such as Datto and Veeam
  • Administer identity provider and multi-factor authentication services
  • Proficient in scripting languages such as PowerShell, Batch, and SQL
  • Understand network protocols such as TCP/IP, DHCP, and DNS
  • Configure and maintain networking equipment, including switches, routers, and firewalls
  • Support desktop applications and encryption technologies such as Bitlocker and Symantec
  • Experience with web technologies including XML, HTML, IIS, and CSS
  • Manage mobile device management systems
  • Support and troubleshoot VoIP phone systems

Qualifications:

  • 7+ years of experience in a technical support, help desk, network support position
  • Strong technical background with specific knowledge in servers or networking
  • Degree valued but not required
  • Preferred certifications include MCSE, CCNP, VCP but are not required
  • Experience in an MSP environment
  • Familiarity with ConnectWise Manage (ticketing system); ConnectWise Automate (remote monitoring system); and IT Glue (knowledge base)
  • Excellent verbal and written communication

Accounts Payable and Payroll Associate

The Accounts Payable and Payroll Associate is responsible for managing and overseeing the entire accounts payable and payroll processes. This role ensures the accuracy, integrity, and timeliness of financial transactions, vendor payments, and payroll tasks. The Accounts Payable and Payroll Specialist plays a crucial role in maintaining the financial health of the organization by ensuring all financial obligations and employee compensations are met promptly and accurately.

Responsibilities:

Oversee Data Entry and Ensure Integrity of Accounting System Data:

  • Accurately input all invoices and billing information from suppliers and other vendors into the accounting system.
  • Regularly verify and cross-check data entries to maintain the accuracy and integrity of the accounting system.
  • Maintain organized and up-to-date records of all financial transactions, ensuring that all entries comply with company policies and accounting standards.
  • Ensure the accounting system is regularly updated with the latest information and resolve any discrepancies promptly.

Process Supplier Invoices and Prepare Checks for Signature:

  • Thoroughly review all supplier invoices for accuracy, proper authorization, and compliance with purchase orders and contracts.
  • Follow the established approval workflow for processing invoices, ensuring that each invoice is approved by the relevant department or manager.
  • Prepare checks/online transfers for payment, ensuring that all details are correct, and the checks/transfers are ready for signature/approval by authorized personnel.
  • Manage and adhere to payment schedules, ensuring that all supplier payments are made timely to avoid any late fees or disruptions in supply.

Make Bank Deposits as Needed:

  • Prepare and organize bank deposits, including checks and cash, ensuring that all amounts are accurately accounted for.
  • Maintain detailed records of all bank deposits, including date, amount, and source of funds.
  • Coordinate with the bank to ensure deposits are made efficiently and any issues are resolved promptly.
  • Participate in the Preparation of Monthly and Year-End Financial Reports:
  • Assist in the preparation of monthly and year-end financial statements, ensuring that all data is accurate and complete.
  • Compile and organize data from various sources to support the financial reporting process.
  • Provide necessary documentation and support for internal and external audits, ensuring compliance with regulatory requirements and company policies.
  • Participate in variance analysis to identify discrepancies and support management in decision-making.

Reconcile All Bank Accounts:

  • Regularly reconcile bank statements with the company's financial records to ensure accuracy.
  • Investigate and resolve any discrepancies between bank statements and company records promptly.
  • Maintain detailed documentation of all reconciliation processes and adjustments made.
  • Ensure that reconciliations are completed in a timely manner to maintain accurate financial records and internal controls.

Release Vendor Checks (as needed):

  • Manage the distribution of vendor checks, ensuring that all payments are released according to the payment schedule.
  • Keep accurate records of all checks released, including vendor information, payment amount, and date of issuance.
  • Communicate with vendors regarding payment status and resolve any issues or inquiries related to check payments.
  • Ensure that all check releases comply with company policies and procedures, as well as any relevant regulatory requirements.

Qualifications:

  • Bachelor’s degree in Accounting, Finance, or related field preferred.
  • Proven experience in accounts payable and payroll processing or a similar financial role.
  • Strong understanding of accounting and payroll principles and procedures.
  • Proficiency in accounting software and Microsoft Office Suite, particularly Excel.
  • Excellent organizational and time-management skills.
  • Strong attention to detail and accuracy.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of regulatory requirements and compliance related to accounts payable and payroll.