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Eastwood Libis, QC, PH
Infrastructure Solutions Engineer (DC Project Engineer)
Position Summary:
The Infrastructure Solutions Engineer is responsible for migrating applications and file data from on-premises datacenters to cloud environments, specifically Azure and SharePoint Online. The role requires a highly skilled professional with a strong background in IT infrastructure, cloud technologies, and project delivery. The ideal candidate will have expert-level experience in Azure, infrastructure protocols, and troubleshooting, coupled with strong interpersonal and analytical skills to ensure seamless migrations and exceptional service delivery.
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Job Details:
Work from Home
Monday to Friday | 8 AM to 5 PM UK Time (4 PM to 1 AM Manila Time)
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Responsibilities:
1. Application and Data Migration:
o Migrate applications from UK on-premises datacenters into Azure.
o Migrate CIFS/NetApp file data from UK on-premises datacenters into SharePoint Online.
2. Project Delivery:
o Lead and coordinate activities within a distributed team to ensure project milestones are met.
o Provide hands-on expertise in server and application migration to cloud environments.
o Troubleshoot and resolve issues related to infrastructure applications and middleware (e.g., IIS, SQL).
3. Technical Expertise:
o Maintain advanced knowledge of infrastructure protocols and standards.
o Apply hands-on experience with Azure, NetApp file data, and SharePoint Online to project tasks.
o Ensure systems are optimized for performance and reliability post-migration.
4. Service Management:
o Operate within an ITIL Service Management environment to maintain high standards of service delivery.
o Provide exceptional customer service and maintain clear communication with stakeholders.
5. Problem Solving and Decision-Making:
o Prioritize workload and tasks effectively, especially in emergency situations.
o Use proven analytical and problem-solving abilities to identify and address technical challenges.
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Qualifications:
• Education and Certification:
o Bachelor’s degree in Computer Science or related field, or demonstrable equivalent experience.
o MCSE certification or equivalent is desirable.
• Experience:
o Minimum of 3 years of expert-level experience in a 3rd line support and project delivery role.
o Extensive hands-on experience in:
Azure cloud technologies.
Migrating servers and applications from on-premises datacenters to the cloud.
Troubleshooting infrastructure applications/middleware (IIS, SQL, etc.).
Working with NetApp file data and SharePoint Online.
• Skills:
o Advanced knowledge of current infrastructure protocols and standards.
o Strong customer service, interpersonal, and communication skills.
o Proven ability to coordinate activities within a distributed team.
o Effective decision-making skills in high-pressure situations.
o Strong analytical and problem-solving abilities.
HR Specialist - Mandarin Speaking
Position Summary:
We are looking for an experienced HR Specialist fluent in English and Mandarin to join our dynamic HR team. You will be instrumental in providing exceptional HR services and ensuring a seamless experience with our HRIS system, Workday. This role is ideal for a full-fledged HR professional with a strong background in HR processes and a passion for excellent customer service.
Job Details:
- On-site (Eastwood Libis, QC)
- Monday to Friday | 9 AM to 6 PM
- *Holidays TBD
Key Responsibilities:
- Inquiry Resolution: Address and resolve employee and manager inquiries related to HR policies, programs, benefits, payroll, and other HR matters promptly.
- Customer Experience: Deliver exceptional customer service to foster a positive experience for all employees.
- HR Operations: Manage and process HR transactions including onboarding, offboarding, transfers, promotions, and updates to employee information.
- Employee Guidance: Provide expert guidance on HR processes, procedures, and the use of self-service tools within Workday.
- Data Management: Ensure accurate and up-to-date maintenance of employee data in HR systems and databases.
- Technical Support: Assist employees with troubleshooting issues related to the HRIS system.
- Program Administration: Coordinate HR programs and benefits administration, including enrollment and vendor coordination.
- Knowledge Development: Lead the creation of knowledge management resources and decision-making tools regarding HR transactions and policies.
- Process Improvement: Collaborate with HR leaders to define and refine processes and procedures for HR administrative functions.
- Team Collaboration: Work closely with HR Business Partners and Centers of Excellence to ensure streamlined HR operations.
Qualifications:
- Education: Bachelor’s degree in business, Human Resources, or a related field.
- Experience: Minimum of 5 years in an HR role with a comprehensive understanding of HR policies and practices.
- Language Skills: Bilingual proficiency in English and Mandarin.
- HRIS Knowledge: Preferably experienced with Workday or similar HRIS systems.
- Customer Service Skills: Strong ability to communicate effectively and provide solutions to internal customers.
- Attention to Detail: High level of accuracy and commitment to confidentiality.
- Interpersonal Skills: Excellent people skills with a positive and supportive approach.
- Problem-Solving: Proactive and able to manage time, priorities, and escalations effectively.
- Nice to Have:
- Experience in a shared services environment.
HR Specialist - Mandarin
Position Summary:
We are looking for an experienced HR Specialist fluent in English and Mandarin to join our dynamic HR team. You will be instrumental in providing exceptional HR services and ensuring a seamless experience with our HRIS system, Workday. This role is ideal for a full-fledged HR professional with a strong background in HR processes and a passion for excellent customer service.
Job Details:
- On-site (Eastwood Libis, QC)
- Monday to Friday | 9 AM to 6 PM
- *Holidays TBD
Key Responsibilities:
- Inquiry Resolution: Address and resolve employee and manager inquiries related to HR policies, programs, benefits, payroll, and other HR matters promptly.
- Customer Experience: Deliver exceptional customer service to foster a positive experience for all employees.
- HR Operations: Manage and process HR transactions including onboarding, offboarding, transfers, promotions, and updates to employee information.
- Employee Guidance: Provide expert guidance on HR processes, procedures, and the use of self-service tools within Workday.
- Data Management: Ensure accurate and up-to-date maintenance of employee data in HR systems and databases.
- Technical Support: Assist employees with troubleshooting issues related to the HRIS system.
- Program Administration: Coordinate HR programs and benefits administration, including enrollment and vendor coordination.
- Knowledge Development: Lead the creation of knowledge management resources and decision-making tools regarding HR transactions and policies.
- Process Improvement: Collaborate with HR leaders to define and refine processes and procedures for HR administrative functions.
- Team Collaboration: Work closely with HR Business Partners and Centers of Excellence to ensure streamlined HR operations.
Qualifications:
- Education: Bachelor’s degree in business, Human Resources, or a related field.
- Experience: Minimum of 5 years in an HR role with a comprehensive understanding of HR policies and practices.
- Language Skills: Bilingual proficiency in English and Mandarin.
- HRIS Knowledge: Preferably experienced with Workday or similar HRIS systems.
- Customer Service Skills: Strong ability to communicate effectively and provide solutions to internal customers.
- Attention to Detail: High level of accuracy and commitment to confidentiality.
- Interpersonal Skills: Excellent people skills with a positive and supportive approach.
- Problem-Solving: Proactive and able to manage time, priorities, and escalations effectively.
- Nice to Have:
- Experience in a shared services environment.