Eastwood Libis, QC, PH

Optometric Prescription Specialist

Position Summary:

As an Optometric Prescription Specialist, you will play a pivotal role in ensuring the accurate interpretation and effective utilization of optical prescriptions. Your responsibilities encompass analyzing a wide array of prescriptions, and offering concise feedback, and solutions.

Job Summary:

  • Work from home
  • Monday to Friday | 10 PM to 7 AM Manila Time

Responsibilities:

  • Analyze and interpret a wide range of optical prescriptions, providing clear and concise feedback.
  • Provide expert advice and support to non-clinical staff on matters related to optometry and prescriptions.
  • Stay updated on the latest trends and standards in optometry to ensure the highest level of service quality.
  • Liaise with clients to clarify prescription details when necessary, ensuring a high level of customer service.
  • Maintain patient confidentiality and adhere to all HIPAA regulations while handling sensitive information.
  • Collaborate with global teams across various time zones, utilizing digital communication tools effectively.

Qualifications:

  • Doctor of Optometry (O.D.) degree from an accredited optometry program.
  • Valid state license to practice optometry.
  • Minimum of 2 years of experience in a clinical setting, with substantial exposure to reading and interpreting prescriptions.
  • Proficient in the use of digital communication tools and comfortable working in a remote environment.
  • Strong organizational and project management skills to handle training program development.
  • Ability to work independently with minimal supervision and collaborate effectively with a remote team.
  • Exceptional communication and interpersonal skills, with an emphasis on educating non-clinical staff.
  • Previous experience in a BPO setting is advantageous but not required.
  • Customer Service experience is a must

by Carl Trinidad

Member Success Agent

Job Overview:

The Member Success Agent is the face of our organization and plays a critical role in delivering exceptional support to our members. This role requires a proactive, energetic individual who is passionate about customer service and thrives in helping others. As the first point of contact for our members, the Member Success Agent will manage member inquiries, troubleshoot issues, and collaborate across departments to ensure smooth, positive experiences that reflect our brand’s values.

Job details:

  • Monday to Friday | 10 PM to 7 AM Manila Time
  • Work from home
  • **Follows the US Holiday Calendar
    • New Year’s Day - January 1
    • Memorial Day - last Monday in May
    • Independence Day - July 4
    • Labor Day - 1st Monday in September
    • Veterans’ Day - November 11
    • Thanksgiving Day - 4th Thursday in November
    • Christmas Day - December 25

Responsibilities:

  • CRM Monitoring: Continuously monitor the CRM system for incoming messages, inquiries, and issues. Provide prompt, accurate responses while maintaining a high level of professionalism and empathy.
  • Member Engagement: Actively engage with members in private social network groups, offering support and assistance to ensure their needs are met and concerns addressed.
  • Phone and Email Support: Handle phone-based interactions as the primary support channel. Offer white-glove service by going above and beyond to meet member needs, including conducting quick Zoom sessions when necessary.
  • Liaison Between Departments: Serve as the bridge between the member and various internal teams, ensuring timely and accurate resolution of issues.
  • Onboarding Support: Facilitate onboarding calls for new members, guiding them through the setup process and managing the flow of information between them and the fulfillment department.
  • Data Verification: Conduct data verification checks during the onboarding process to ensure accuracy and completeness of member information in the CRM.
  • Documentation and Reporting: Ensure all customer interactions are thoroughly documented in the CRM system by the end of each day. Generate and submit reports as needed.
  • Continuous Improvement: Identify opportunities for enhancing member satisfaction and retention. Provide feedback and suggestions for improving processes and member engagement strategies.
  • Policy Adherence: Ensure consistent application of company policies and procedures to optimize customer experiences and create high-value interactions.

Qualifications:

  • At least 3+ years of professional experience in a customer service or customer success role.
  • Strong customer orientation with a desire to deliver the best possible member experience.
  • Proven ability to self-direct and manage time effectively, with a strong sense of urgency and autonomy.
  • Experience in building and maintaining strong relationships with customers.
  • Excellent communication skills, both written and verbal, with the ability to handle difficult conversations and de-escalate issues.
  • Familiarity with CRM systems (e.g., Go High Level), social media platforms, and ticketing systems is preferred.
  • Proficiency with Microsoft Word, Excel, Google Docs, and Sheets.
  • Ability to quickly learn and apply new information in a fast-paced environment.
  • Strong multitasking skills, with the ability to handle multiple customer interactions simultaneously without compromising quality.
  • Ability to make independent decisions based on training, company values, and established guidelines.
  • Commitment to documenting customer issues and ensuring proper follow-up.
  • Ability to work under pressure and meet tight deadlines.

by Carl Trinidad

Medical Coding Specialist - Outpatient / Inpatient

Position Summary:

The Medical Coding Specialist - Outpatient/Inpatient will be responsible for an advanced coding position that requires review of medical record documentation and accurately assigns ICD-10-CM, ICD-10/PCS, CPT IV codes, based on payor classification and abstracts specific data elements for each case in compliance with federal regulations. This position codes an array of inpatient and/or outpatient records and follows the Official Guidelines of Coding and Reporting, the American Health Information Management Association, (AHIMA) Coding Ethics, as well as all American Hospital Association, (AHA) Coding Clinics, CMS directives and bulletins, and Fiscal intermediary communications.

Job Details:

  • Medical Coding Specialist - Outpatient/Inpatient
  • Permanent work-from-home
  • Monday to Friday | 11 PM to 8 AM Manila Time
  • *Following US Holidays

Responsibilities:

  • Review and interpret medical record documentation for the purpose of accurate coding assignment for inpatient and/or outpatient records.
  • Assign correct ICD-10-CM, ICD-10/PCS, and CPT IV codes based on the analysis of medical record documentation, ensuring compliance with all relevant guidelines and regulations.
  • Abstract specific data elements from each case in accordance with federal regulations.
  • Maintain strict adherence to the Official Guidelines of Coding and Reporting, AHIMA Coding Ethics, AHA Coding Clinics, CMS directives and bulletins, and Fiscal intermediary communications.
  • Coordinate and communicate effectively with healthcare providers and administrative staff regarding coding and documentation issues.
  • Ensure consistency, accuracy, and integrity of coded data and utilize audits and data quality checks to maintain quality control.
  • Continually update and maintain coding knowledge and skills by attending educational workshops, reviewing professional publications, participating in professional societies, and leveraging other opportunities for professional growth.

Qualifications:

  • Current Coding Certification is required, which may include CCS, CIC, CPC, or COC (Preferred License is CPC or CCS Certification)
  • Proven experience in a similar role with a deep understanding of ICD-10-CM, ICD-10/PCS, and CPT IV coding.
  • Experience in multi-specialty coding.
  • Exceptional attention to detail, accuracy, and the ability to maintain high levels of confidentiality.
  • Strong computer skills and proficiency in using medical software, with Athena experience considered a plus.
  • Excellent communication skills, with the ability to interpret and clearly explain complex coding information.
  • The ability to work effectively both independently and as part of a team.

by Carl Trinidad