Eastwood Libis, QC, PH

Service Invoicing Coordinator

Position Summary:

The Service Invoicing Coordinator is a key player in ensuring seamless service operations through meticulous data entry, coordination, and invoicing. This role entails creating and managing service calls in our job management system, SimPro, communicating job notes to customers via Salesforce, closing customer cases, and managing the invoicing process. The incumbent will act as a vital communication link between customers and the service department, ensuring timely and accurate information flow, and contributing to our goal of stellar customer satisfaction.

Job Details:

  • Work from home
  • Monday to Friday | 6 AM to 3 PM
    • Following Australian public holidays

Responsibilities:

  • Service Coordination:
    • Create and manage service calls within the job management system, SimPro, ensuring all necessary information is accurately captured and updated promptly.
    • Communicate job notes to customers through Salesforce, maintaining a professional tone and ensuring clarity and timeliness of information.
    • Close customer cases in Salesforce upon resolution, ensuring all actions taken are well-documented and communicated to the customer.
    • Escalate and follow up on issues with the direct report, ensuring a prompt resolution and maintaining the integrity of data within our systems.
    • Maintain a high level of attention to detail throughout all data entry tasks to ensure accuracy and consistency.
    • Collaborate with various departments to ensure smooth service delivery and coordination, especially in a national scope, which may require liaising with different regional teams.
  • Invoicing and Verification:
    • Generate and issue invoices to clients based on their specific requirements.
    • Verify invoicing details, ensuring accuracy in hour and part quantities, prices, and descriptions.
    • Address and resolve any discrepancies in invoicing promptly to maintain client satisfaction.
    • Verify and code invoices through OnBase to ensure proper documentation and tracking.

Qualifications:

  • A minimum of 2 years of data entry experience, ideally within a coordination or customer service setting, demonstrating a track record of accuracy and efficiency.
  • Excellent written English skills for clear, professional communication with customers and internal teams.
  • Experience in using job management systems, particularly SimPro, and customer relationship management systems like Salesforce is a huge plus.
  • Experience in invoicing, with the ability to verify and resolve discrepancies, as well as proficiency in using systems like OnBase for invoice coding.
  • Ability to escalate and follow up on issues effectively with a direct report to ensure timely resolution.
  • Prior experience in a coordination role, preferably in a national or multi-regional context, would be advantageous.
  • Ability to multitask and manage multiple priorities in a fast-paced environment, ensuring deadlines are met while delivering a high level of customer satisfaction.

by Carl Trinidad

Service Desk Coordinator

Job Summary:

We are seeking a proactive and organized Service Desk Coordinator to oversee daily service desk operations, handle support requests, and coordinate tasks across technical teams. This role involves developing a working understanding of key IT infrastructure such as firewalls, routers, and website filtering systems. While the Service Desk Coordinator will not be required to fix these systems, they must be able to understand their functions to provide effective support, escalate issues as needed, and ensure seamless communication between clients and the technical team.

Job Details:

Work from home

Monday to Friday | 8 AM to 5 PM EST

*Following US Holidays

Responsibilities:

• Manage Incoming Service Requests: Act as the first point of contact for clients seeking support; receive, document, and prioritize incoming service desk requests through ticketing systems, email, and phone calls.

• Technical Understanding: Learn and understand basic concepts of IT infrastructure, including firewalls, routers, and website filtering systems, to effectively coordinate resolutions and escalate issues appropriately.

• Coordinate Team Efforts: Work closely with technical teams to ensure timely and efficient resolution of service desk tickets. This includes scheduling tasks, following up on outstanding tickets, and communicating updates to clients.

• Performance Tracking & Reporting: Monitor service desk operations, track performance metrics, and identify common issues to improve efficiency. Provide regular reports to management on ticket trends, resolution times, and areas for improvement.

• Customer Service & Communication: Deliver exceptional customer service to all clients by maintaining clear, professional, and timely communication throughout the support process. Act as a liaison between clients and technical teams to ensure issues are properly addressed.

Qualifications:

• Experience in Service Desk Environments: Previous experience in a service desk, help desk, or similar technical support environment is highly preferred. Familiarity with standard processes, workflow management, and customer service practices is essential.

• Technical Aptitude: Basic understanding of IT systems, with a willingness to learn more about firewalls, routers, and website filtering. The ability to comprehend how these systems function is critical for effective support, though direct technical troubleshooting is not required.

• Strong Organizational Skills: Ability to manage multiple tasks simultaneously while prioritizing and following through to completion in a fast-paced environment.

• Excellent Communication Skills: Clear and concise written and verbal communication skills are necessary for both customer interactions and internal team coordination.

• Problem-Solving & Analytical Skills: A proactive approach to identifying potential issues, offering solutions, and escalating when appropriate.

Preferred Experience:

• Prior experience as a Service Desk Coordinator, Dispatcher, or Queue Manager, with hands-on use of help desk ticketing systems and exposure to basic IT concepts and remote support software.

by Carl Trinidad

Senior Research Analyst

Position Summary:

The Senior Research Analyst identifies, researches, and maintains property-level information including property attributes, space listings, lease transactions, sales transactions, and tenant information about occupancy in a property data set for their assigned metro for both member and non-member commercial real estate brokers, REITS, companies, investors and any entity who requires high-quality real estate data and insights. Data collected is input into the system at a specified pace and at a 96% quality level requiring routine audits of database integrity performed by the team leads and the Senior Research Analysts.

Job Details:

  • Hybrid - Eastwood, Libis, QC
  • Monday to Friday | 6 AM to 3 PM Manila Time

Responsibilities:

  • Collect required fields for all modules located in the system including Property, Leasing, Tenant, Listing and Sales on all available properties in assigned metro through automated processes, telephone inquiry, online research, and other data sources.
  • Extracts information from data sources, according to the specified data plan, and inputs the data into the system.
  • Inputs and/or validates data collected by the Field Research Drive Teams into the software database.
  • Perform routine audits to validate information and ensure consistency of data records in the system.
  • Perform special project duties as assigned and required to support the business.

Qualifications:

  • 3+ years of experience in a fast-paced, data onboarding and curation environment.
  • Knowledge of commercial or residential real estate is preferred but not required.
  • Ability to read and follow a standard city/street map.
  • Ability to navigate the internet efficiently and locate critical data points for property updating
  • Accurate keyboarding skills and minimum 35 wpm typing speed.
  • Customer service, quality written communication, and professional telephone skills.
  • Must be self-directed, with the ability to plan daily, and weekly tasks with minimal supervision.
  • MS Excel spreadsheet skills are highly preferred.
  • Power BI, Python, Java, SQL knowledge and experience a plus

by Carl Trinidad