Eastwood Libis, QC, PH
Site Acquisition Specialist
Position Summary
This position primarily supports Regional Leads by managing and coordinating all aspects of leasing, zoning, permitting, and working with Landlords to accomplish equipment modifications and/or new site builds. This is considered an entry-level, professional position. Extensive training will be provided. The ideal candidate is someone who is looking to learn and grow in a career in telecommunications.
Job Details:
- Site Acquisition Specialist
- Work Onsite - Eastwood Libis, Quezon City
- Monday to Friday | 10 PM - 7 AM Manila Time
Duties and Responsibilities:
- Perform lease audits (lease/amendments review, file audit)
- Prepares and submits notice letters to Landlords regarding equipment changes
- Obtain Landlord consent for equipment or lease changes
- Draft and negotiate the terms of Lease Agreements and Lease Amendments with Landlords
- Complete Lease and/or Amendment business and legal approval packages for clients
- Submittal of collocation applications to tower companies
- Coordination of any fees required for collocation applications, structural, zoning, and permitting fees, etc.
- Obtain any necessary due diligence from site or property owners and confirm leasing, zoning, permitting, and environmental compliance
- Support the Architecture and Engineering team to obtain, review/approve A&E deliverables from A&E vendors as needed
- Supports Architecture and Engineering team as needed for ordering Structural Analysis from vendors
- Negotiate and coordinate execution of Agreements, Leases, access and utility easements, and amendments as necessary
- Obtain Zoning and Permitting approvals as necessary
- Obtain Notice to Proceed from the site or tower owner (if required), and complete any Notice to Proceed requirements
- Maintain milestone completion forecasts in the client database
- Upload documents into the client database and manage document control as required
- Resolve leasing, zoning, and permitting issues as needed
- Other duties as assigned.
Qualifications:
- Bachelors’ degree required
- Experience in real estate, leasing, contracts, and/or telecommunications a plus
- Experience in construction, reading construction drawings, and working within the right of ways a plus
- Expert ability using Microsoft Office products and database system
- Focus on the customer and making customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships.
- Close attention to detail and accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- Excellent communication skills by clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Very organized, ability to work in a high-stress, fast-paced environment
Collections Specialist
We are seeking an experienced Collections Specialist to join our growing business. In this role, you will be responsible for contacting clients, collecting outstanding payments and sharing a reconciled remittance with a cash app. You will create a balance between maintaining trustful relationships and ensuring timely payments.
You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.
Job Details:
Collections Specialist
Work from home
Monday - Friday, 9 PM – 6 AM or 10 PM -7 AM
*Following US Holidays
Responsibilities:
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments and maintain accounts within terms.
- Process credit card payments.
- Escalate billing or aging issues.
- Update account status records and collection efforts timely in Netsuite.
- Report on collection activity and accounts receivable status.
- Work diligently with cash app and Accounts Receivable team.
Qualifications:
- High school diploma or equivalent; finance or accounting courses preferred.
- Two years of previous experience as an internal collector or in Accounts Receivable.
- Proficient computer skills, MS Office (Word, PowerPoint, Outlook, and Excel a must).
- Working knowledge of financial/ERP software; NetSuite a plus.
- Able to multitask, prioritize, and manage time efficiently.
- Self-motivated and self-directed; able to follow instructions and work with little supervision.
- Excellent verbal and written communication skills.
- Able to create trust and build relationships.
- Able to analyze problems and strategize for better solutions.
IT Helpdesk Tier 3 Support Specialist
We are currently seeking an experienced IT Helpdesk Tier 3 Support Specialist to join our team. The successful candidate will be responsible for monitoring the support queue, evaluating incidents, and ensuring their appropriate prioritization and assignment. The role involves managing the support inbox, collaboration workspaces, databases, applications, servers, and network ecosystems. The Help Desk Tier 3 Support Specialist will also maintain test environments, development spaces, and provide proactive support through event management and monitoring activities.
What’s in it for you?
-Health Insurance (HMO)
-Competitive Salary
-Expanded maternity leave up to 120 days
-Allowances
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment
Job Details:
IT Helpdesk Tier 3 Support Specialist
Eastwood Libis, QC (Work from Home)
Work Schedule: Tuesday to Saturday | 7 AM to 4 PM
Training Schedule: Monday to Friday | 7 PM to 4 AM (4 to 6 weeks)
Responsibilities:
·Monitor the support queue and evaluate the incidents logged, ensuring they are correctly prioritized and assigned to appropriate support resources for the fastest possible resolution.
·Provide feedback on incidents that are missing information or have been mis-assigned, contributing to continuous improvement in the support process.
·Manage and maintain the appropriate databases, applications, servers, or network ecosystems to ensure the stability and performance of the support environment.
·Maintain the support environment for building and maintaining test environments and development spaces, collaborating with other teams as needed.
·Offer proactive support through event management and other monitoring activities, identifying potential issues before they escalate and impact users.
·Collaborate with other support tiers and departments to ensure efficient resolution of incidents and effective knowledge sharing.
·Participate in the development and implementation of IT support policies, procedures, and best practices.
Qualifications:
·Bachelor’s degree in information technology, Computer Science, or a related field.
·A minimum of 7 years of experience in a technical support role, with at least 2 years in a Tier 3 support capacity.
·Strong knowledge of IT systems, databases, applications, servers, and network ecosystems.
·Excellent problem-solving and troubleshooting skills.
·ITIL certification or relevant experience in IT service management.
·Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
·Strong organizational and time management skills, with the ability to prioritize tasks and work under pressure.
·Detail-oriented and proactive, with a focus on continuous improvement.
·Familiarity with IT support tools and software, such as ticketing systems, remote support tools, and monitoring applications.
·Experience with various operating systems, including Windows, macOS, and Linux.
·Ability to work effectively both independently and as part of a team.
·Outgoing and Energetic with a positive attitude.