Eastwood Libis, QC, PH

Production Planner/Buyer (FMCG)

Position Summary:

The Production Planner/Buyer will be an integral part of the National Planning and Buying teams, responsible for ensuring the procurement of produce supply to meet 100% of daily site production plans. This role serves as the daily supplier point of contact for the client, managing communications to sustain strategic relationships. The ideal candidate will deliver quality finite material and production schedules within both the “fixed” and “trading zones,” satisfying the master supply plan and actual customer requirements. Additionally, this position will work closely with site teams to identify opportunities for improving efficiency and reducing waste in systems and processes.

Job Details

• Work Onsite - Bridgetowne, Pasig
• 6 AM to 3 PM Manila Time

Responsibilities:

• Create daily production plans using the client’s ERP Systems.
• Provide quality, feasible, and material schedules in daily time buckets to optimize plant efficiencies.
• Maintain and own the site production process within trading and fixed zones to ensure consistency between weekly supply plans and daily schedules.
• Maintain OPS Master Sequence data.
• Plan to capacity and identify solutions when sites are over capacity, reporting to the Planning Manager.
• Maintain Master Data across all Planning ERP systems.
• Collaborate with Demand Planning, Sales, and Operations to minimize excess stock and/or finished goods dumps.
• Prepare production plans for events in advance, including public holidays, sporting events, and launches.
• Create weekly supply schedules for deliveries for each produce line by matching supply availabilities with the client’s master supply plan to meet planned production requirements.
• Understand freight cost options to ensure supply is mapped and ordered to maximize truck and freight utilization.
• Create Material to Plan availability reports daily for each production site.
• Maintain all relevant system data to required standards, including all weekly and daily templates.
• Develop the efficiency, reliability, and integrity of our planning systems.
• Participate cross-functionally to optimize plant efficiencies.
• Perform case fill coding, publish CSLs, analyze data for trends, and work with relevant teams to improve overall case fill.
• Prepare data for and participate in weekly Operational Planning review meetings, taking actions for publishing to the group.
• Conduct accurate raw material dump coding, analyze trends, and work with relevant teams to reduce the overall value of raw material dumped.
• Collaborate with regional supply managers to improve inbound DIFFOT performance, optimizing delivery time slots and standardizing order multiples with suppliers.
• Partner with operational leads to ensure site manufacturing and plans result in quality finished goods.
• Maintain raw material inventory holdings within agreed guidelines to maximize freshness/quality and minimize dump exposure, implementing site or recipe changes where necessary.
• Champion Zero Harm programs and initiatives.
• Promote a positive safety culture.
• Ensure total onsite inventory falls within agreed site receivals capacity to maintain a safe working environment.
• Ensure compliance with all company Health and Safety Policies and Procedures.

Qualifications:

• Proven experience within an FMCG/manufacturing operation (preferably short shelf life).
• Proven production planning and scheduling experience.
• Experience delivering commercial results in an operational environment.
• Capability to drive collaborative relationships and accountability that delivers results.
• Experience using planning and scheduling tools and ERP software.
• Previous experience working with remote manufacturing sites is a plus.
• Strong will to learn and grow both personally and professionally.
• Strong ethics and attention to detail.
• Ability to work with and coordinate multiple stakeholders to achieve common outcomes.
• High capability in managing many moving and evolving activities simultaneously.
• Ability to think creatively and present new proposals that add value.
• Strong problem-solving skills and the ability to work logically from first principles.
• High levels of tenacity and resilience, with a results-oriented mentality.
• High standard of written and verbal communication.
• Confidence in all communications.
• Demonstrates absolute honesty and integrity.
• Raises issues and makes recommendations while considering potential consequences.
• Builds constructive relationships with all essential stakeholders.
• Strong, pragmatic team player.
• Look for new ways to solve old problems.
• Sets high standards of performance for self and others.
• Treats all with respect and fairness.

by Carl Trinidad

Digital Customer Representative

About the client:

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

We are looking for a Digital Customer Representative (DCR) to support our global customers who have implemented the Instructure Learning Platform and provide them with an exceptional customer experience. DCRs will play a key role in supporting our customers across the globe by executing the digital transformation of the Instructure customer experience.

Job Summary:

The Digital Customer Representative will manage the Instructure digital customer experience for our dynamic, but smaller customers. DCRs will activate and monitor the Instructure digital customer journey playbook and identify opportunities and risks for customers in this segment. DCRs will be successful by automating the Instructure customer journey, identifying success and risk trends, and actioning plays that align to observed trends that increase retention, and customer satisfaction and grow revenue.

Job Details:

• Onsite Work Setup - Eastwood, QC
• Monday to Friday | 8 AM to 5 PM EST or 8 AM to 5 PM Philippine time
• *Following Philippine Holidays

Responsibilities:

• Manage the Instructure digital customer experience for all assigned customers
• Monitor the digital customer journey outcomes and identify opportunities and risks
• Own communication in the customer success inbound queue, directing the customer to the appropriate resources and contacts to achieve their goals
• Deploy automated implementation and adoption activities and track customer progress through implementation to ensure success
• Develop and enable one-to-many digital campaigns and response templates for frequently asked customer questions and communications
• Ensure data integrity standards are maintained in Gainsight and Salesforce as they relate to customer engagement tracking and product utilization
• Assist in coordinating customer success-led one-to-many webinars & other campaigns by identifying the right contacts, sending invites, tracking attendance, and sending follow-ups. Digital Customer Success will also collaborate with other stakeholders on webinar content
• Own inbound opportunity generation and qualification
• Analyze territory customer base to identify and surface growth opportunities for AE
• Customer response times aligned with targets
• Data and Reporting fluency (including utilization reports, adoption reports, trends in customer questions/requests, etc.)
• Ability to build relevant and engaging customer-facing assets (including webinar decks, and one-pagers)
• Addressing trends, including identification, documentation, communication, recommendations for action plans, and collaboration with Customer Success Manager
• Actioning of feedback from surveys, customer conversations, etc.

Qualifications:

• College degree (BS, BA, etc.)
• Exceptional communication skills both written and verbal
• Experience building one: many digital campaigns with efficient processes
• Digital Marketing experience or background is a must
• Comfortable with analyzing data and dashboards
• Experienced in Google Slides and Canva
• Capacity to set correct expectations and manage issues to completion
• Multitask and prioritize tasks in a changing environment
• Strong team mentality, utilizing internal and external resources strategically and judiciously
• Demonstrated ability to solve problems and seek solutions
• Proficiency in CRM systems, customer success platforms, and other relevant tools. Prior experience with Gainsight is desired, but not required.
• Prior customer-facing background within the software industry, EdTech experience is desired, but not required.

by Carl Trinidad