Eastwood Libis, QC, PH

Estimator

Job Description

We are seeking a highly skilled and experienced Estimator to join our team. The Estimator will be responsible for reviewing structural drawings, preparing itemized material lists, and utilizing industry-specific software to provide accurate estimates. The ideal candidate will have a strong background in structural steel drawings, be proficient in Bluebeam Revu, and possess exceptional attention to detail.

About the Client:

The client is a leading metal decking supplier boasting 35 years of experience in the industry. They have a comprehensive product range that includes composite deck, form deck, steel bar joist, and roof deck. The client has multiple manufacturing and stock locations, which enables them to provide same-day pickup options for their always-in-stock metal decking supply. They also offer next-day shipments to job sites or locations. Thanks to their unyielding commitment to honesty and integrity, the client has established a reputation as a dependable and reliable supplier capable of handling projects of any size.

Job Details:

Work from home

Permanent Schedule: Tuesday to Saturday | 9 AM to 6 PM (Manila Time)

Training Schedule: Monday to Friday | 9 PM to 6 AM – For about 4 weeks

Responsibilities:

  • Review structural drawings and related contract documents to determine material requirements and prepare itemized lists.
  • Utilize BlueBeam to conduct efficient takeoffs, including:
  • Corrugated metal takeoff as SQ FT
  • Steel Joists / Trusses takeoff as # of PCS
  • Communicate with internal team members to clarify discrepancies or questions in contract documents, ensuring accurate estimates.
  • Prepare a comprehensive scope of work documents, including all exclusions, clarifications, and conditions.
  • Maintain a detailed record of all bid documents, noting the dates used in the preparation of the estimate.
  • Input material takeoffs into design and pricing software to generate sales proposals.

Qualifications:

  • Experience in reading and interpreting structural steel drawings.
  • Proficiency in Bluebeam Revu (any version).
  • At least 3 years of experience in a similar role as an Estimator.
  • Strong attention to detail and accuracy.
  • Excellent critical thinking skills, with the ability to fill in the gaps or make assumptions as needed.
  • Self-motivated and capable of working with minimal supervision.
  • Strong interpersonal and communication skills.
  • Ability to work effectively under pressure and meet tight deadlines.
  • Solid problem-solving and analytical abilities.
  • Proficiency in Microsoft Office Suite, particularly Excel, and Word.
  • Familiarity with design and pricing software.
  • Adept at working both independently and as part of a team.

by Carl Trinidad

Data Scientist

Position Summary:

Our client is seeking an experienced Data Scientist to join their team! The ideal candidate will have a strong background in statistical analysis, machine learning, and data manipulation, with expertise in Azure AI services and cognitive technologies.

Job Details:

  • Work from home.
  • Monday to Friday | 3 PM to 12 AM Manila Time
  • *Following UK Holidays

Responsibilities:

  • Develop and implement advanced machine learning models for forecasting, churn prediction, and OCR using Azure AI services
  • Design and implement AI-powered chatbots and virtual assistants using Azure Bot Service
  • Leverage Azure Cognitive Services for text analytics, computer vision, and speech recognition tasks
  • Analyze complex datasets to extract actionable insights and drive business decisions
  • Collaborate with cross-functional teams to identify and solve business problems using data-driven approaches
  • Create and maintain data pipelines for efficient data processing and model deployment
  • Present findings and recommendations to stakeholders in a clear, concise manner

Qualifications:

  • Master's or PhD in Computer Science, Statistics, or a related field
  • 5+ years of experience in data science, with a focus on forecasting, churn prediction, and cognitive services
  • Proficiency in Python, R, or similar programming languages
  • Strong knowledge of machine learning algorithms and statistical techniques
  • Extensive experience with Azure AI services, including Azure Machine Learning, Azure Cognitive Services, and Azure Bot Service
  • Hands-on experience implementing OCR solutions using Azure Computer Vision or custom models
  • Familiarity with natural language processing (NLP) and conversational AI technologies
  • Experience with Azure Databricks and other Azure data services
  • Excellent communication and problem-solving skills

by Carl Trinidad

Customer Service Team Lead

Position Summary:

The Customer Service Team Lead is responsible for managing a Team of Customer Service Representatives. You will be taking Supervisor calls, but if the call volume is higher than expected, you will be asked to take in some calls until the volume normalizes. Ultimately, you will be responsible for coaching and ensuring that the team is hitting the designated SLAs.

Job Details:

  • Work from Home
  • Monday to Friday | 8 PM to 5 AM Manila Time
  • *Following US Holidays

Responsibilities:

  • Develop standard procedures and policies for improving the service provided to customers.
  • Conduct meetings with managers to discuss process improvements and issues.
  • Maintain in-depth working knowledge of the company’s brands, systems, and processes.
  • Monitor business and process metrics to measure and manage customer service effectiveness.
  • Manage Customer Service Team
  • Provide Coaching
  • Motivate team
  • Evaluate Calls
  • Provide supplemental training
  • Ensure the team is hitting the SLAs
  • Take Supervisory calls
  • Leading performance reviews for team members
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.

Qualifications:

  • At least 3 years of experience as a Customer Service Team Lead
  • At least 5 years of experience in a BPO environment handling inbound calls
  • Ability to multitask between multiple tools and systems
  • Ability to demonstrate functional skills in communicating and explaining basic information to the customer.
  • Keen awareness of company policies and procedures while applying sound judgment within scope.
  • High focus on attendance and possibly variable schedule(s)
  • Excellent communication skills

by Carl Trinidad