Eastwood Libis, QC, PH

Sourcing Team Lead

Job Summary:

We are seeking a highly motivated and experienced Sourcing Team Lead to join our Recruitment team. The Sourcing Team Lead will be responsible for managing a team of sourcing associates and specialists to deliver high-quality candidates for various job requirements. This individual will be accountable for ensuring the team meets the expectations of the Recruitment Director and the company by delivering results that are on-time, within budget, and of the highest quality.

Job Details:

  • Work from home until further notice
  • Monday to Friday | 12 noon to 9 PM (Could change depending on the need)
  • Following PH holidays

Responsibilities:

  • Manage the daily operations of the Sourcing Team and ensure that they deliver quality candidates based on job specifications.
  • Send weekly and monthly reports to the Recruitment Director regarding the performance of the team.
  • Lead weekly call alignments/calibrations with Talent Acquisition team members.
  • Provide guidance and training to Sourcing Team members on best practices and new sourcing techniques.
  • Monitor performance and track key performance indicators (KPIs) of team members to ensure they are meeting their targets.
  • Create sourcing strategies for each role that needs to be filled, considering the company's recruitment objectives.
  • Facilitate and organize job fairs, social event gatherings, and partnerships to promote recruitment objectives.
  • Evaluate current recruitment channels and determine the value-add of each, making recommendations for improvements.
  • Research additional recruitment channels that would add value in finding candidates for open requisitions.
  • Train new hires for the Sourcing team and provide ongoing support to ensure their success.
  • Conduct quality checks on resumes sourced by team members to ensure accuracy and completeness.
  • Act as the point of contact for recruitment-related concerns and issues sent to the recruitment distro list.
  • Analyze sourcing data to create a profile of an ideal candidate for a given position and make recommendations for sourcing strategies.
  • Maintain a separate database of resumes to be used for benchmarking for future roles.

Qualifications:

  • At least 5 years of experience in Talent Acquisition with a focus on sourcing.
  • Excellent leadership, management, and mentorship skills.
  • Strong verbal and written communication skills with the ability to articulate complex information in a clear and concise manner.
  • Proven ability to analyze data and generate reports, including experience with Excel or PowerBi.
  • Familiarity with various sourcing and recruiting tools and technologies.
  • Ability to work in a fast-paced and dynamic environment and adapt quickly to changing circumstances.
  • Strong attention to detail and ability to prioritize tasks to meet tight deadlines.
  • Ability to build and maintain strong relationships with team members and stakeholders.
  • Excellent time-management and organizational skills.
  • Ability to work independently and as part of a team, with a strong commitment to teamwork and collaboration.
  • Ability to think critically and problem-solve creatively.
  • Strong interpersonal and relationship-building skills.
  • A positive and professional attitude, with a focus on continuous learning and improvement.

by Carl Trinidad

Software Support Specialist (Knit System)

Job Overview:

The Software Support Specialist will be responsible for providing support to users of the Knit system. This role involves guiding users through software-related issues, configuring accounts, and supporting the system’s functionality. The specialist will collaborate with the IT, HR, and other internal teams to ensure smooth operation and support of the system. This is a hands-on role, requiring someone with a strong background in software support or SaaS (Software as a Service) support, and the ability to troubleshoot and resolve issues effectively.

Job Details:

  • Work from home
  • Monday to Friday | 3 PM to 12 AM
  • *Following Philippine Holidays

Key Responsibilities:

  1. Provide Software Support:
    • Offer dedicated support to users of the Knit system, addressing software-related issues, queries, and configurations.
    • Guide clients through account setup and configurations, ensuring seamless user experiences.
    • Act as a point of contact for users experiencing technical difficulties and resolve issues promptly.
  2. Incident Management:
    • Serve as the first point of contact for resolving technical issues related to the Knit system, ensuring proper ticket management and escalation when necessary.
    • Coordinate between IT and HR teams to delineate responsibilities and ensure timely resolution of issues.
    • Handle both technical and non-technical queries efficiently, providing a clear solution or escalating when needed.
  3. User Training and Documentation:
    • Create and maintain templates, guides, and FAQs to assist users in troubleshooting common issues.
    • Support the development of user training programs to ensure all employees can navigate the Knit system efficiently.
    • Assist in the enhancement of the system’s chatbot by providing feedback on recurring user issues and commonly asked questions.
  4. System Maintenance and Improvement:
    • Collaborate with the development team to identify and implement system improvements.
    • Test new system functionalities, such as chatbots and FAQ updates, to ensure they are working as intended and improving user experience.
  5. Cross-functional Collaboration:
    • Work closely with the IT and HR teams to address cross-functional queries that span across both departments.
    • Ensure there is clear communication between teams regarding responsibility for handling specific issues, whether technical or HR-related.
  6. Escalation Management:
    • Identify issues that cannot be resolved at Level 1 and escalate them to appropriate higher-level support teams.
    • Work with stakeholders to ensure resolution within agreed service levels.

Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • 2+ years of experience in software support or SaaS support roles.
  • Basic knowledge of system configuration and account setup.
  • Strong problem-solving skills and ability to troubleshoot software issues independently.
  • Strong interpersonal skills and ability to collaborate across departments.
  • Experience in training users and creating support documentation.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple tasks and work under pressure in a fast-paced environment.

Nice to have:

  • Experience working with software ticketing systems.
  • Familiarity with chatbots and automation tools for support.
  • Familiarity with HR and IT systems.

by Carl Trinidad

Social Media Administrator

Position Summary:

The Social Media Administrator is responsible for managing and enhancing the company's online presence across various social media platforms. This role involves creating, scheduling, and analyzing content to engage target audiences, build brand awareness, and drive traffic to the company’s digital channels. The ideal candidate is creative, detail-oriented, and possesses strong communication skills with a deep understanding of social media trends and best practices.

Job Details:

  • Work from home
  • Monday to Friday | 10 AM to 7 PM
  • *Following Philippine Holidays

Responsibilities:

  • Develop, curate, and manage published content (images, video, written) across social media platforms including Facebook, Twitter, Instagram, LinkedIn, TikTok, and others.
  • Create engaging and relevant content that aligns with the company’s brand voice and marketing objectives.
  • Schedule and publish posts using social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
  • Monitor and respond to comments, messages, and mentions in a timely and professional manner.
  • Foster positive interactions with followers, addressing inquiries and managing feedback or complaints.
  • Assist in developing and implementing social media strategies to increase brand visibility, engagement, and follower growth.
  • Collaborate with the marketing team to align social media initiatives with broader marketing campaigns and company goals.
  • Stay updated on industry trends, emerging platforms, and best practices to continuously improve social media efforts.
  • Track and analyze social media performance metrics using analytics tools (e.g., Google Analytics, platform-specific insights).
  • Prepare regular reports on key performance indicators (KPIs) such as engagement rates, reach, conversion rates, and ROI.
  • Assist in planning and executing paid social media campaigns, including budget management and ad performance tracking.
  • Collaborate with the design team to create visually appealing and effective promotional materials.
  • Monitor and report on the success of advertising efforts, adjusting strategies as needed.
  • Ensure all social media activities adhere to the company’s brand guidelines and maintain a consistent voice and aesthetic.
  • Coordinate with other departments to accurately represent products, services, and company updates.

Qualifications

  • Bachelor’s degree in marketing, Communications, Business, or a related field preferred.
  • At least 2 years’ experience in managing social media platforms for businesses or organizations.
  • Experience with social media management and analytics tools.
  • Excellent written and verbal communication skills.
  • Strong understanding of social media platforms, their respective audiences, and best practices.
  • Creative thinking and ability to generate innovative content ideas.
  • Basic graphic design skills (experience with tools like Adobe Creative Suite, Canva, etc.) are a plus.
  • Time management and organizational skills to handle multiple projects simultaneously.
  • Proficiency in Microsoft Office Suite or Google Workspace.
  • Familiarity with SEO principles and digital marketing concepts.
  • Knowledge of content management systems (CMS) is advantageous.
  • Willingness to learn and adapt to new platforms, tools, and changing social media landscapes.
  • Ensuring accuracy and consistency in all social media posts and communications.
  • Collaborative mindset with the ability to work effectively within a team environment.
  • Focused on understanding and meeting the needs of the target audience.

by Carl Trinidad