Eastwood Libis, QC, PH

Customer Service Representative

Position Summary:

We are seeking a highly organized and responsible Customer Service Representative to join our team. In this position, you will handle inbound calls, provide necessary assistance to prospective tenants, manage communications via our CRM, and schedule appointments with our team of agents. You will also be responsible for providing accurate information about our properties, documenting potential tenant details, coordinating with our property staff, and handling corporate line calls.

Job Details:

  • Work from home
  • Possible Shifts:
    • Monday to Friday | 9 PM to 6 AM Manila Time
    • Monday to Friday | 10 PM to 7 AM Manila Time
  • *Following US Holidays

Responsibilities:

  • Handle inbound calls: Attend to calls coming from various properties, especially those that the site staff are unable to address. Ensure clear and effective communication to resolve issues or provide necessary information.
  • Respond to inquiries: Provide prompt responses to inquiries from individuals looking to rent an apartment. Offer necessary information and assistance to facilitate their decision-making process.
  • Manage communications: Use our Customer Relationship Management (CRM) system to manage emails and text messages. Respond to potential tenants in a timely and professional manner to address their concerns or inquiries.
  • Schedule appointments: Coordinate with our team of agents to schedule appointments and follow-ups at the specific building the potential tenant is interested in. Ensure a smooth and efficient appointment process.
  • Provide property information: Offer accurate and comprehensive information about our properties. Guide potential tenants to our website for more detailed information.
  • Document tenant details: Capture and record contact information and other relevant details of potential tenants in the CRM and Dial Pad dashboards. Maintain updated and accurate records for easy reference and follow-ups.
  • Coordinate with property staff: Work closely with our US-based staff at various properties to procure more leads and accelerate rentals. Facilitate inter-departmental communication and coordination for optimal results.
  • Handle corporate line calls: Answer corporate line calls, recording messages and forwarding them to the relevant individuals via Dial Pad or Outlook. Ensure clear and timely communication within the organization.

Qualifications

  • At least 3 years of experience in a Customer Service role
  • Experience in the real estate industry is a HUGE PLUS
  • Proficiency in using CRM systems and other communication tools like Dial Pad and Outlook.
  • Exceptional communication skills, both written and verbal.
  • Strong organizational and multi-tasking skills.
  • Ability to work in a fast-paced environment and handle pressure.
  • Excellent problem-solving abilities and a customer-centric approach.
  • Exceptional interpersonal skills with a knack for building relationships.
  • Proactive and self-motivated, with a strong work ethic and drive for results.
  • Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

by Carl Trinidad

Account Specialist - BIG

Position Summary:

We are seeking a highly motivated and detail-oriented Account Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong background in customer service. The Account Specialist will be responsible for managing customer relationships, processing web orders, and assisting with product SKU creation and maintenance. If you are a team player with the ability to work in a fast-paced, constantly changing environment, we want to hear from you.

About the account:

This client specializes in providing creative solutions to enhance brands and is dedicated to helping businesses achieve their branding goals. They offer customized services for branding, apparel, uniforms, and promotional products that are tailored to meet the unique needs of each client. In addition, they provide enterprise recognition systems designed to motivate and incentivize employees for their performance and achievements.

Their team is made up of experienced marketing professionals who are committed to delivering top-quality products and business systems for every brand. The company values building long-term relationships with its clients based on trust, integrity, and hard work.

Job Details:

  • Account Specialist
  • Work from home
  • Monday to Friday | 8 AM to 5 PM (Central Time)
    • Following US Holidays

Responsibilities:

  • Customer Service
  • Communicate over the phone/via e-mail with Customers.
  • Manage customer service ticketing system.
  • Ensure timely resolution to customer service requests.
  • Complete other customer support duties when needed.
  • Process web orders
  • Communicate with the fulfillment department to resolve order issues tied to fulfillment/shipping/delivery.
  • Assist with new product SKU creation on multiple platforms.
  • Perform data entry to support cross-functional programs.
  • SKU creation and maintenance for online platform
  • Run monthly reports and provide them to the Sales team to support business analysis.
  • Manage online returns process.

Qualifications:

  • At least 3 years of experience in a Customer Service role
  • Knowledge of Excel to assist with formatting and maintenance of data.
  • Excellent written and verbal communication skills.
  • Ability to analyze issues and solve problems.
  • Ability to communicate in a positive manner.
  • Ability to engage, foster, and support a team atmosphere.
  • Must be able to work in a constantly changing environment; flexible and adaptable to change.
  • Exceptional attention to detail and time management skills.
  • Must be able to learn new software applications quickly.
  • Ability to work independently with minimal supervision.

by Carl Trinidad

Leasing Specialist - Legal

Position Summary

As a Leasing Specialist - Legal, you will be performing a legal and quality review of all legal document deliverables before they go to a client or to a Landlord, to ensure 100% compliance with all client requirements and quality and legal guidelines. Prepare and submit lease packages to client business and legal for client final approval. Prepare and obtain full signatures on the lease package documents. Over time, will mentor Site Acquisition Specialists. Draft, negotiate, and redline new lease agreements for new site build and small cell sites. Handles all legal issues (clearing of title issues, Landlord negotiations, Easements, etc.). Extensive training will be provided. The ideal candidate is someone who is looking to learn and grow in a career in telecommunications.

Job Details:

  • Leasing Specialist - Legal
  • Work Onsite - Bridgetowne, QC
  • Monday to Friday | 10 PM - 7 AM Manila Time

Responsibilities:

  • Review all documents prepared by the Site Acquisition Specialists, including Lease Agreements, Amendments, Easement agreements, collocation applications, etc., and the entire leasing business and legal approval packages to ensure 100% compliance with all legal and client requirements
  • Mentor Site Acquisition Specialist’s on leasing and client requirements
  • Act as an advisor to the Site Acquisition team on all leasing-related site acquisition issues
  • Partner with Site Acquisition Specialists during difficult Landlord lease negotiations
  • Assist Site Acquisition Specialists with the drafting of non-standard lease and amendment language
  • Draft lease/easement agreements, lead negotiations with potential new Landlords, redline agreements and get final agreements to the point where both Landlord and Client’s business/legal approve and execute.
  • Prepare and obtain full signature on lease package documents
  • Clear all title issues (including drafting and recording MOL’s and SNDAs)
  • Assist with special projects as needed.
  • Provide guidance and direction to site-specific leasing issues
  • Other job duties as assigned

Qualifications:

  • Bachelors’ degree required, Paralegal or J.D. degree preferred
  • (3) Three years experience in leasing, contracts, real estate, and/or related functional areas preferably in telecommunication preferred
  • Highly developed working knowledge of leasing and the site acquisition process
  • Strong mentoring abilities
  • Strong attention to detail
  • Excellent communication skills
  • Above Average Organizational Skills
  • Detail-oriented and highly organized
  • Business skills should include:
    • Excellent leadership & negotiation skills
    • Strong customer orientation
    • Excellent conflict management skills
    • Excellent analytical & problem-solving capability
    • Excellent communication skills both oral and written
    • A strong business-minded consultative approach with a focus on profitability & margin

by Carl Trinidad