Eastwood Libis, QC, PH

Customer Service Associate

Position Summary:

The Customer Service Associate plays a crucial role in ensuring the success of the company's large business clients. Responsibilities include monitoring shipments, maintaining regular communication with clients and carriers, and addressing their inquiries. This role requires a strong commitment to delivering an exceptional customer success experience and fostering positive client relationships.

Job Details:

  • Customer Service Associate
  • Work from Home
  • Monday to Friday | 7 AM to 4 PM Pacific Time
  • *Following US Holidays

Responsibilities:

  • Reporting and proactively taking action on logistics issues for large business clients.
  • Providing excellent phone, chat, and email customer support.
  • Making Outbound calls to Carriers to ensure on-time shipping for our Clients.
  • Monitoring shipment progress; using standard process and internal tools to troubleshoot and problem solve within tight deadlines.
  • Maintain a relationship with all transportation providers and clientele.
  • Organize all shipment data in Excel and update regularly.
  • Provide website troubleshooting assistance to clients.

Qualifications:

  • Experienced in a customer-facing role
  • Able to remain calm, think on your feet, and exercise sound judgment under pressure
  • Team oriented, helpful, professional, and focused
  • Excellent written and oral English communication skills
  • Positive and proactive with a strong work ethics
  • Strong multitasking and prioritization skills with the ability to adapt to change
  • High Attention to detail
  • Excellent computer skills, particularly Excel and pivot tables, and the ability to learn new computer programs efficiently.

Bookkeeper/Administrative Assistant

Position Summary

Are you a highly organized and detail-oriented professional eager to make a significant impact? We are seeking a Bookkeeper/Administrative Assistant to join our team and support both our financial and administrative operations. In this dynamic dual-role position, you will handle bookkeeping tasks, assist with payroll, and provide general administrative support to ensure our business runs smoothly. This opportunity is perfect for a motivated individual who is adaptable and excited to contribute to various aspects of our organization.

Job Details

  • Work Setup: Remote (Work from home)
  • Schedule: Monday to Friday | 8:00 AM to 5:00 PM (Manila time)
  • Holidays Observed: Australian Holidays
  • Year-End Shutdown: There will be a two-week shutdown from December 20th to January 6th, 2025. During this period, you are required to use your vacation leaves to cover the non-holiday weekdays. Occasionally, you may need to work on certain days during the shutdown to complete essential tasks.

Key Responsibilities:

Bookkeeping

  • Immediate Responsibilities
    • Accounts Payable and Receivable: Process supplier invoices, reconcile accounts payable, ensure timely payments, generate customer invoices, monitor accounts receivable, and follow up on overdue payments.
    • General Ledger Management: Accurately record financial transactions in the general ledger and regularly reconcile bank statements and financial accounts.
    • Financial Reporting: Prepare monthly, quarterly, and annual financial statements.
  • Future Growth Responsibilities
    • Budgeting and Forecasting: Assist in developing annual budgets and financial forecasts; monitor financial performance and provide variance analysis.
    • Payroll Processing: Calculate and process payroll accurately, ensuring compliance with tax regulations and benefits administration.
    • Tax Compliance: Assist in preparing and submitting tax returns and Business Activity Statements (BAS).
    • Financial Process Improvement: Identify opportunities to enhance financial processes and improve efficiency.

Administrative Support:

  • Immediate Responsibilities
    • Provide administrative support to internal stakeholders and coordinate with various departments for seamless workflow.
    • Prepare, edit, and format documents, reports, and presentations as needed.
    • Handle confidential information with discretion and maintain a high level of professionalism.
    • Perform general office duties, such as coordinating advertising using internal systems.
    • Collect advertising materials for online and print assets, ensuring deadlines are met.
  • Future Growth Responsibilities
    • Manage online advertising campaigns through Google platforms.
    • Prepare post-campaign advertising analysis reports and provide insights.
    • Liaise with clients and stakeholders to ensure effective communication and coordination.

Required Qualifications

  • Language Skills: Advanced comprehension and communication skills in English.
  • Bookkeeping Experience: Minimum of 3 years of bookkeeping experience; proficiency in Xero is essential.
  • Administrative Skills: Strong ability to multitask independently and prioritize workload efficiently.
  • Communication: Excellent written and verbal communication skills.
  • Software Proficiency: Proficient in MS Office Suite (Word, Excel, PowerPoint).
  • Proactive and able to work independently as a point up the top somewhere

Preferred but not required:

  • Experience in preparing Australian BAS statements.
  • Experience working with Australian clients or familiarity with Australian Accounting/Bookkeeping
  • Knowledge of Adobe InDesign.

Bookkeeper

Position Summary:

We are currently seeking a dedicated and detail-oriented Bookkeeper to join our team. This role is pivotal in managing a variety of accounting tasks including month-end closes, payroll reconciliations, year-end adjustments, and onboarding bookkeeping for new customers. Reporting directly to the Bookkeeping Lead, the successful candidate will play a vital role in enhancing the efficiency and accuracy of our bookkeeping functions.

Job Details:

  • Work from home
  • Monday to Friday | 8AM to 5PM Philippine Standard Time
  • *Following PH Holidays

Responsibilities:

  • Categorize daily financial transactions in the company’s accounting software.
  • Perform thorough reconciliation of books to ensure consistency with bank statements.
  • Execute Year-End Reconciliation, payroll reconciliation, merchant fee adjustments, and revenue timing adjustments.
  • Communicate effectively with clients to resolve queries and ensure timely book closures.
  • Collaborate cross-functionally with support and accounting departments for timely task completion.

Qualifications:

  • A bachelor’s degree in accounting or equivalent practical experience in the field.
  • A minimum of one year’s experience in executing month-end financial closes.
  • Exceptional communication skills, with a strong emphasis on clarity and precision in all interactions.
  • Demonstrated analytical acumen, ensuring detailed and accurate financial reporting.
  • Track and input personal metrics to drive informed decision-making and optimize individual performance.

Nice to haves:

  • Prior experience in a remote working environment.
  • Experience working in a fast-paced and dynamic work environment.
  • Understanding of the tax requirements for Sole Proprietors and S-Corps, along with the ability to apply this knowledge to their specific bookkeeping demands.