Eastwood Libis, QC, PH
Customer Service Associate
Position Summary:
The Customer Service Associate plays a crucial role in ensuring the success of the company's large business clients. Responsibilities include monitoring shipments, maintaining regular communication with clients and carriers, and addressing their inquiries. This role requires a strong commitment to delivering an exceptional customer success experience and fostering positive client relationships.
Job Details:
- Customer Service Associate
- Work from Home
- Monday to Friday | 7 AM to 4 PM Pacific Time
- *Following US Holidays
Responsibilities:
- Reporting and proactively taking action on logistics issues for large business clients.
- Providing excellent phone, chat, and email customer support.
- Making Outbound calls to Carriers to ensure on-time shipping for our Clients.
- Monitoring shipment progress; using standard process and internal tools to troubleshoot and problem solve within tight deadlines.
- Maintain a relationship with all transportation providers and clientele.
- Organize all shipment data in Excel and update regularly.
- Provide website troubleshooting assistance to clients.
Qualifications:
- Experienced in a customer-facing role
- Able to remain calm, think on your feet, and exercise sound judgment under pressure
- Team oriented, helpful, professional, and focused
- Excellent written and oral English communication skills
- Positive and proactive with a strong work ethics
- Strong multitasking and prioritization skills with the ability to adapt to change
- High Attention to detail
- Excellent computer skills, particularly Excel and pivot tables, and the ability to learn new computer programs efficiently.
Bookkeeper/Administrative Assistant
Position Summary
Are you a highly organized and detail-oriented professional eager to make a significant impact? We are seeking a Bookkeeper/Administrative Assistant to join our team and support both our financial and administrative operations. In this dynamic dual-role position, you will handle bookkeeping tasks, assist with payroll, and provide general administrative support to ensure our business runs smoothly. This opportunity is perfect for a motivated individual who is adaptable and excited to contribute to various aspects of our organization.
Job Details
- Work Setup: Remote (Work from home)
- Schedule: Monday to Friday | 8:00 AM to 5:00 PM (Manila time)
- Holidays Observed: Australian Holidays
- Year-End Shutdown: There will be a two-week shutdown from December 20th to January 6th, 2025. During this period, you are required to use your vacation leaves to cover the non-holiday weekdays. Occasionally, you may need to work on certain days during the shutdown to complete essential tasks.
Key Responsibilities:
Bookkeeping
- Immediate Responsibilities
- Accounts Payable and Receivable: Process supplier invoices, reconcile accounts payable, ensure timely payments, generate customer invoices, monitor accounts receivable, and follow up on overdue payments.
- General Ledger Management: Accurately record financial transactions in the general ledger and regularly reconcile bank statements and financial accounts.
- Financial Reporting: Prepare monthly, quarterly, and annual financial statements.
- Future Growth Responsibilities
- Budgeting and Forecasting: Assist in developing annual budgets and financial forecasts; monitor financial performance and provide variance analysis.
- Payroll Processing: Calculate and process payroll accurately, ensuring compliance with tax regulations and benefits administration.
- Tax Compliance: Assist in preparing and submitting tax returns and Business Activity Statements (BAS).
- Financial Process Improvement: Identify opportunities to enhance financial processes and improve efficiency.
Administrative Support:
- Immediate Responsibilities
- Provide administrative support to internal stakeholders and coordinate with various departments for seamless workflow.
- Prepare, edit, and format documents, reports, and presentations as needed.
- Handle confidential information with discretion and maintain a high level of professionalism.
- Perform general office duties, such as coordinating advertising using internal systems.
- Collect advertising materials for online and print assets, ensuring deadlines are met.
- Future Growth Responsibilities
- Manage online advertising campaigns through Google platforms.
- Prepare post-campaign advertising analysis reports and provide insights.
- Liaise with clients and stakeholders to ensure effective communication and coordination.
Required Qualifications
- Language Skills: Advanced comprehension and communication skills in English.
- Bookkeeping Experience: Minimum of 3 years of bookkeeping experience; proficiency in Xero is essential.
- Administrative Skills: Strong ability to multitask independently and prioritize workload efficiently.
- Communication: Excellent written and verbal communication skills.
- Software Proficiency: Proficient in MS Office Suite (Word, Excel, PowerPoint).
- Proactive and able to work independently as a point up the top somewhere
Preferred but not required:
- Experience in preparing Australian BAS statements.
- Experience working with Australian clients or familiarity with Australian Accounting/Bookkeeping
- Knowledge of Adobe InDesign.
Bookkeeper
Position Summary:
We are currently seeking a dedicated and detail-oriented Bookkeeper to join our team. This role is pivotal in managing a variety of accounting tasks including month-end closes, payroll reconciliations, year-end adjustments, and onboarding bookkeeping for new customers. Reporting directly to the Bookkeeping Lead, the successful candidate will play a vital role in enhancing the efficiency and accuracy of our bookkeeping functions.
Job Details:
- Work from home
- Monday to Friday | 8AM to 5PM Philippine Standard Time
- *Following PH Holidays
Responsibilities:
- Categorize daily financial transactions in the company’s accounting software.
- Perform thorough reconciliation of books to ensure consistency with bank statements.
- Execute Year-End Reconciliation, payroll reconciliation, merchant fee adjustments, and revenue timing adjustments.
- Communicate effectively with clients to resolve queries and ensure timely book closures.
- Collaborate cross-functionally with support and accounting departments for timely task completion.
Qualifications:
- A bachelor’s degree in accounting or equivalent practical experience in the field.
- A minimum of one year’s experience in executing month-end financial closes.
- Exceptional communication skills, with a strong emphasis on clarity and precision in all interactions.
- Demonstrated analytical acumen, ensuring detailed and accurate financial reporting.
- Track and input personal metrics to drive informed decision-making and optimize individual performance.
Nice to haves:
- Prior experience in a remote working environment.
- Experience working in a fast-paced and dynamic work environment.
- Understanding of the tax requirements for Sole Proprietors and S-Corps, along with the ability to apply this knowledge to their specific bookkeeping demands.