Marketing & Customer Support

Virtual Assistant

Position Summary:

The Virtual Assistant plays a crucial role in ensuring smooth operations and maintaining efficiency in the office. This position requires someone who is dependable, detail-oriented, and capable of handling multiple tasks simultaneously. As the backbone of the office, you will provide essential support, contributing to seamless customer service and strong internal and external relationships. Your work will include a variety of general office tasks, customer service responsibilities, and collaboration with team members to achieve shared goals.

Job Details:

  • Work from Home
  • Monday to Friday | 11:30 PM to 8:30 AM Manila Time

Responsibilities:

  • Handle general office duties such as answering multi-line phones, managing e-faxes, and performing clerical tasks.
  • Provide prompt, accurate, and friendly customer service to both internal and external clients.
  • Maintain positive relationships with clients, insurance companies, and other stakeholders to ensure business continuity.
  • Communicate clearly and professionally via email and phone, addressing inquiries and resolving issues.
  • Support the team in achieving goals and meeting deadlines by efficiently managing your workload and assisting where needed.
  • Perform other duties as assigned to support office functions and business objectives.

Qualifications:

  • Ethical, honest, and reliable with a strong work ethic.
  • Dependable and punctual with a track record of being responsible and accountable.
  • Quick learner, capable of adapting to new tasks and technologies.
  • Proficient in clerical and computer skills, comfortable with technology such as Google Workspace (Google Docs, email management, etc.).
  • Detail-oriented with excellent organizational skills, able to prioritize tasks effectively.
  • Ability to provide cheerful and friendly customer service, with strong communication skills in English, both written and verbal.
  • Team player who can collaborate with colleagues to achieve team goals and objectives.

by Carl Trinidad

Patient Service Specialist

Job Summary:

We are seeking a dedicated Patient Service Specialist to join our team. This role involves providing clear and concise information to patients via video or phone consultations, explaining complex topics in an easy-to-understand manner, and maintaining the highest standards of professionalism. The ideal candidate will have a strong work ethic, excellent communication skills, and a commitment to teamwork.

Job Details:

  • Work Onsite - Eastwood Libis, QC
  • Monday to Friday | 10 PM to 7 AM Manila Time
  • Following US holidays

Responsibilities:

  • Utilize your excellent communication skills to provide clear and concise information to patients via video or phone consultations.
  • Demonstrate patience and a knack for explaining complex topics in an easy-to-understand manner.
  • Maintain the highest standards of professionalism, adhering to all company policies and procedures regarding patient confidentiality, data security, and telemedicine best practices.
  • Collaborate effectively with team members and foster a positive and supportive work environment.
  • Participate in team meetings or huddles to discuss patient cases, share insights, and collaborate on solutions.
  • Schedule calls with patients and doctors for future consultations.
  • Assist in organizing and coordinating special events or projects as assigned by the team coordinators.

Qualifications:

  • A minimum of an associate's degree is required.
  • A minimum of two (2) years of experience in a BPO setting, specifically in Customer Service.
  • Excellent written and verbal communication skills.
  • Strong work ethic and a commitment to teamwork.
  • A desire to learn and adapt to new challenges.
  • Ability to work night shifts, on-site, and handle continuing calls.

by Carl Trinidad

Content Marketing Specialist

Position Summary:

The Content Marketing Specialist will be responsible for developing and implementing innovative content strategies to drive growth and engagement for the company. This role will focus on creating compelling content for email marketing campaigns, managing content calendars, and conducting market research to stay current with industry trends. The specialist will work closely with various departments, agencies, and vendor partners to ensure successful campaign execution and optimization.

Job Details:

  • Work from home
  • Monday to Friday | 9 AM to 6 PM
  • *There would be occasions when you will be requested to drop by the office.

Responsibilities:

  • Become the content 'expert' for the company
  • Brainstorm new and creative content strategies
  • Collaborate with different company departments, agencies, freelancers, and vendor partners
  • Stay up to date on industry trends and evaluate new, engaging content formats
  • Optimize email marketing campaigns and user funnels
  • Conduct marketing research on competitor content performance and customer behavior
  • Create, coordinate, and implement internal and external communications and marketing content
  • Network with industry experts and potential clients to drive brand awareness, engagement, and lead generation
  • Act as the brand's voice to impress customers and attract new clients through compelling content
  • Utilize social networking opportunities to facilitate sales and increase brand awareness
  • Handle new content projects as needed
  • Perform other content-related tasks as required

Qualifications:

  • Bachelor's degree in Marketing, Communications, or a related field preferred
  • Demonstrated experience in content marketing and email marketing
  • Strong analytical skills and ability to track and measure campaign performance
  • Excellent writing, communication, and collaboration skills
  • Proven ability to stay up to date with industry trends and technologies
  • Ability to handle multiple tasks simultaneously

by Carl Trinidad