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Marketing & Customer Support
Telesales Inbound Agent
Position Summary:
We are seeking a dedicated and enthusiastic Telesales Inbound Agent to join our team. The ideal candidate will have a passion for the automotive industry and a knack for sales, helping customers navigate through their buying process with ease. This role involves taking inbound calls, providing live support, and assisting customers who need help ordering online. The successful candidate will be skilled in selecting and proposing the right offerings from our catalog, confidently arguing and selling the propositions, and closing orders while maintaining a trustful environment.
Job Details:
- Work from Home
- Monday to Friday | 5 PM to 2 AM Manila Time
- *Following UK Holidays
Responsibilities:
- Customer Support: Take inbound calls and provide live support to customers who need assistance with their online orders or the buying process.
- Product Selection: Identify and propose the appropriate products from our catalog to meet customer needs.
- Sales and Persuasion: Effectively argue and sell the proposition by discussing market prices, competitor prices, garage prices, and product quality.
- Order Management: Close the orders ensuring the customer feels confident and satisfied with their purchase.
- Payment Processing: Take payment details and accurately enter them into the payment system.
Qualifications:
- Proven B2C sales experience, preferably in the car spare parts industry or related field.
- Ability to understand and address customer needs and concerns.
- Excellent verbal communication skills to interact effectively with customers.
- Experience in car spare parts sales or a strong interest in the automotive industry, facilitating easier discussion and sales of car spare parts.
- A customer-focused mindset with a strong ability to build trust and maintain customer relationships.
Patient Service Specialist
Job Summary:
We are seeking a dedicated Patient Service Specialist to join our team. This role involves providing clear and concise information to patients via video or phone consultations, explaining complex topics in an easy-to-understand manner, and maintaining the highest standards of professionalism. The ideal candidate will have a strong work ethic, excellent communication skills, and a commitment to teamwork.
Job Details:
- Work Onsite - Eastwood Libis, QC
- Monday to Friday | 10 PM to 7 AM Manila Time
- Following US holidays
Responsibilities:
- Utilize your excellent communication skills to provide clear and concise information to patients via video or phone consultations.
- Demonstrate patience and a knack for explaining complex topics in an easy-to-understand manner.
- Maintain the highest standards of professionalism, adhering to all company policies and procedures regarding patient confidentiality, data security, and telemedicine best practices.
- Collaborate effectively with team members and foster a positive and supportive work environment.
- Participate in team meetings or huddles to discuss patient cases, share insights, and collaborate on solutions.
- Schedule calls with patients and doctors for future consultations.
- Assist in organizing and coordinating special events or projects as assigned by the team coordinators.
Qualifications:
- A minimum of an associate's degree is required.
- A minimum of two (2) years of experience in a BPO setting, specifically in Customer Service.
- Excellent written and verbal communication skills.
- Strong work ethic and a commitment to teamwork.
- A desire to learn and adapt to new challenges.
- Ability to work night shifts, on-site, and handle continuing calls.
L1 Agent
Job Summary:
The L1 Agent's primary purpose is to listen to and solve problems for our customers quickly and efficiently. L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be handled by L2 agents. L1’s measurements of success are customer satisfaction, possessing a basic understanding of all Solo products and services, understanding basic troubleshooting, and the ability to clearly communicate solutions to our customers. Level 1 (L1) Support Agents are responsible for taking support calls and emails and answering basic support questions. As the first point of contact for our customers, you will understand, document, and communicate technical issues throughout the team, and then educate the customer on the solutions that are best suited to their needs.
Job Details:
- Work from Home
- Tuesday to Saturday | 12 AM to 9 AM or 1 AM to 10 AM Manila Time
Responsibilities:
- Listen to and understand the customer, and effectively communicate solutions while maintaining a level of professionalism aligned with the company standards.
- Stay up to date with new features, products, and partnerships, and educate our customers on the improvements Solo is striving for to enhance their experience.
- Develop strong relationships with team members, within and without the department to increase collaboration and present a united front.
- Document all interactions had with customers to develop strong internal reporting, necessary for improving the support provided.
Qualifications:
- 1+ years experience in Customer Support, taking calls and writing emails
- Excellent verbal and written communication skills
- Exceptional customer service and interpersonal skills
- Basic problem-solving and analytical skills
- Have the confidence to ask questions and accept help from others
- Receive criticism and feedback from others respectfully and entertain the provided feedback to further improve and find success in any/all aspects pertaining to the job
- Acquire the courage to stand up to or speak openly with authority and management
- Ability to diagnose and troubleshoot basic problems and delegate as needed
- Basic computer skills and the ability to comprehend new platforms and applications
- Possess a base level of creativity to prevent the misuse of the platform and prevent attackers from compromising proprietary information.