Marketing & Customer Support

Account Specialist - BIG

Position Summary:

We are seeking a highly motivated and detail-oriented Account Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong background in customer service. The Account Specialist will be responsible for managing customer relationships, processing web orders, and assisting with product SKU creation and maintenance. If you are a team player with the ability to work in a fast-paced, constantly changing environment, we want to hear from you.

About the account:

This client specializes in providing creative solutions to enhance brands and is dedicated to helping businesses achieve their branding goals. They offer customized services for branding, apparel, uniforms, and promotional products that are tailored to meet the unique needs of each client. In addition, they provide enterprise recognition systems designed to motivate and incentivize employees for their performance and achievements.

Their team is made up of experienced marketing professionals who are committed to delivering top-quality products and business systems for every brand. The company values building long-term relationships with its clients based on trust, integrity, and hard work.

Job Details:

  • Account Specialist
  • Work from home
  • Monday to Friday | 8 AM to 5 PM (Central Time)
    • Following US Holidays

Responsibilities:

  • Customer Service
  • Communicate over the phone/via e-mail with Customers.
  • Manage customer service ticketing system.
  • Ensure timely resolution to customer service requests.
  • Complete other customer support duties when needed.
  • Process web orders
  • Communicate with the fulfillment department to resolve order issues tied to fulfillment/shipping/delivery.
  • Assist with new product SKU creation on multiple platforms.
  • Perform data entry to support cross-functional programs.
  • SKU creation and maintenance for online platform
  • Run monthly reports and provide them to the Sales team to support business analysis.
  • Manage online returns process.

Qualifications:

  • At least 3 years of experience in a Customer Service role
  • Knowledge of Excel to assist with formatting and maintenance of data.
  • Excellent written and verbal communication skills.
  • Ability to analyze issues and solve problems.
  • Ability to communicate in a positive manner.
  • Ability to engage, foster, and support a team atmosphere.
  • Must be able to work in a constantly changing environment; flexible and adaptable to change.
  • Exceptional attention to detail and time management skills.
  • Must be able to learn new software applications quickly.
  • Ability to work independently with minimal supervision.

by Carl Trinidad

Market Support Specialist

Position Summary:

As a Market Support Specialist, you are responsible for facilitating and coordinating the work of multiple project teams. You believe in doing the job right. Being the best. And you’re up for the challenge.

As a Market Support Specialist, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Job Details:

  • Market Support Specialist
  • Work Onsite - Bridgetowne, QC
  • Monday to Friday | 10 PM to 7 AM Manila time

Responsibilities:

  • Identify and work to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues.
  • Provide timely project status updates to the Project Managers addressing any problems and issues that cannot be resolved at lower levels.
  • Maintain and update the company database.
  • Create and track contracts, purchase orders, submittals, and complete project close-out manuals.
  • Daily assessment of job status and identify needs to close projects out in a timely manner.

Qualifications:

  • You have strong Microsoft Word and Excel experience.
  • You have Data Entry experience.
  • You have Norad and Oracle experience, a huge plus.
  • Possess Telecom experience.
  • You have a construction background.
  • You have purchasing experience.
  • Safety is a part of your day to day.
  • You have a track record of completing work with a high level of quality.
  • You have a knack for figuring out hard problems and enjoy a hands-on approach to your work.
  • You enjoy getting your hands dirty with your team.
  • You have project management skills and the ability to resolve complex problems and issues.
  • You’re skilled in organizing resources, establishing priorities, and working effectively at all levels in a collaborative team environment..

by Carl Trinidad

Medical Operations Specialist

Medical Operations Specialist

  • Spots Available: 1
  • Location: Santo Domingo [On-Site]
  • Salary: RD$85,000
  • Schedule: Monday to Friday | 8 AM to 5 PM EST
  • *Following US Holidays

What will you do?

We're on the lookout for passionate individuals ready to embark on a journey of growth and innovation. If you thrive on implementing cutting-edge systems and processes with an entrepreneurial flair, this role is tailor-made for you. At our company, we see potential everywhere, and we're committed to nurturing it. We believe in investing in our team members, providing them with opportunities to surpass expectations and create a significant impact within our organization.

Key responsibilities:

  • Supervise backend operations, optimize office infrastructure, and drive continuous improvement initiatives for operational efficiency.
  • Oversee copayments, deductibles, and other financial obligations, supervising the revenue cycle process.
  • Manage leads, schedule appointments, ensure accurate client information using CRM tools.
  • Handle client communications and assist in onboarding new clients.
  • Execute prior authorizations with insurance companies and verify eligibility.
  • Coordinate patient appointments and staff shifts, manage no-shows, cancellations, and organize team meetings while ensuring complete client documentation.

Required skills:

  • Proven experience in administration or a related field.
  • Strong organizational skills with attention to detail.
  • Excellent communication abilities.
  • Proficiency in CRM software and scheduling systems.
  • Ability to multitask in a fast-paced environment.
  • Leadership qualities with a proactive problem-solving approach.

Let's grow together and unleash your full potential!

by Carl Trinidad