Marketing & Customer Support

Customer Service Representative - TS

Job Summary:

As a Customer Service Representative, you will be responsible for providing support to our client's customers. The support will be provided through various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Job Details: 

  • Customer Service Representative
  • Bridgetowne, QC  (Work from home until further notice)
  • Shift: The Shift will follow a 4x12 schedule. The Support provided by the client is 24x7, and we are looking for people who are very flexible when it comes to the shift.

Responsibilities:

  • Respond to customer queries via phone, email, or chat.
  • File/create tickets on customer interactions
  • Familiarize yourself with products and services offered by the client
  • Record all customer interactions
  • Escalate issues to another department as needed
  • Ensure Customer satisfaction and provide professional customer support We are not expecting huge traffic of incoming calls at the start, so you may be tasked to do the following during downtime:
  • Annotation-Some basic QA task

Qualifications:

  • At least 2 years’ experience in a customer service role
  • Excellent English communication skills
  • Experience with Zendesk (Nice to have)
  • Amenable to working any shift including weekends
  • Good phone etiquette

by Carl Trinidad

Customer Service Representative

Position Summary:

We are seeking a highly organized and responsible Customer Service Representative to join our team. In this position, you will handle inbound calls, provide necessary assistance to prospective tenants, manage communications via our CRM, and schedule appointments with our team of agents. You will also be responsible for providing accurate information about our properties, documenting potential tenant details, coordinating with our property staff, and handling corporate line calls.

Job Details:

  • Work from home
  • Possible Shifts:
    • Monday to Friday | 9 PM to 6 AM Manila Time
    • Monday to Friday | 10 PM to 7 AM Manila Time
  • *Following US Holidays

Responsibilities:

  • Handle inbound calls: Attend to calls coming from various properties, especially those that the site staff are unable to address. Ensure clear and effective communication to resolve issues or provide necessary information.
  • Respond to inquiries: Provide prompt responses to inquiries from individuals looking to rent an apartment. Offer necessary information and assistance to facilitate their decision-making process.
  • Manage communications: Use our Customer Relationship Management (CRM) system to manage emails and text messages. Respond to potential tenants in a timely and professional manner to address their concerns or inquiries.
  • Schedule appointments: Coordinate with our team of agents to schedule appointments and follow-ups at the specific building the potential tenant is interested in. Ensure a smooth and efficient appointment process.
  • Provide property information: Offer accurate and comprehensive information about our properties. Guide potential tenants to our website for more detailed information.
  • Document tenant details: Capture and record contact information and other relevant details of potential tenants in the CRM and Dial Pad dashboards. Maintain updated and accurate records for easy reference and follow-ups.
  • Coordinate with property staff: Work closely with our US-based staff at various properties to procure more leads and accelerate rentals. Facilitate inter-departmental communication and coordination for optimal results.
  • Handle corporate line calls: Answer corporate line calls, recording messages and forwarding them to the relevant individuals via Dial Pad or Outlook. Ensure clear and timely communication within the organization.

Qualifications

  • At least 3 years of experience in a Customer Service role
  • Experience in the real estate industry is a HUGE PLUS
  • Proficiency in using CRM systems and other communication tools like Dial Pad and Outlook.
  • Exceptional communication skills, both written and verbal.
  • Strong organizational and multi-tasking skills.
  • Ability to work in a fast-paced environment and handle pressure.
  • Excellent problem-solving abilities and a customer-centric approach.
  • Exceptional interpersonal skills with a knack for building relationships.
  • Proactive and self-motivated, with a strong work ethic and drive for results.
  • Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

by Carl Trinidad

Customer Care Representative

Position Summary:

As a Customer Care Representative, you will be responsible for supporting customer sales and pre-sales technical questions, prospect for new customers and provide product selection, pricing, and proposals to channel partners.

Job Details:

  • Work Onsite at Bridgetowne, Pasig
  • Monday to Friday | 8 PM to 5 AM - PH Time
  • *Following specific US Holidays

Responsibilities:

  • Handle incoming calls, chat, and email queries for sales and pre-sales technical questions.
  • Provide Product Selection, Pricing, Quotation, Availability, Technical information.
  • Maintain relationships and favorable contacts with current and potential accounts.
  • Qualify a call based on the details provided to best assist the customer.
  • Walk customer through online order placement and/or locating the correct product.
  • Prioritize inquiries based on channel needs and meet SLAs.
  • Receive, log, and assist in resolving channel partner and end customer complaints. Resolve customer issues/problems. Coordinate with other inter-company departments to satisfy customer needs.
  • Support sales and marketing managers as necessary regarding sales activities.
  • Rotational weekend support for High-touch Channels.

Qualifications

  • Experience in HVAC is preferred.
  • Experience in Chemical or Filtration industry a plus.
  • Proficient in Excel, Word and Outlook.
  • 1-3 Years in Customer Service.
  • Ability to multi-task in a fast-paced manufacturing/office environment is a must.
  • Strong communication skills via telephone, email, and chat required.
  • Capable of working independently and striving for success while working in a team organization.
  • Understand how to follow a lead, nurture an opportunity, and complete an order.
  • Positive attitude, highly motivated, competitive and a self-starter.
  • Excellent listening ability required for effective sales communication.
  • Bilingual skills are a plus.

by Carl Trinidad