Marketing & Customer Support

Account Manager

Position Summary

The Account Manager is responsible for managing and expanding a portfolio of customer accounts. This role involves acting as the primary contact for clients, processing orders, coordinating with internal teams, resolving issues, executing campaigns, and driving sales growth through effective relationship management and strategic planning.

Job details:

  • Work from home
  • Monday to Friday | 6 AM to 3 PM (Manila time)
  • *Following Australian Public Holidays

Responsibilities

  • Manage Customers:
    • Act as the main point of contact for assigned clients.
    • Communicate effectively to enhance the customer experience.
    • Build and maintain strong relationships to encourage repeat business.
  • Handle Orders:
    • Process daily orders for hardware and services accurately and promptly.
  • Coordinate Internally:
    • Collaborate with service teams to meet customer expectations and ensure seamless service delivery.
  • Resolve Issues:
    • Address and resolve customer complaints to ensure satisfaction and retention.
  • Run Campaigns:
    • Execute client campaigns, including copper disconnections and inbound/outbound initiatives.
  • Manage Contracts:
    • Renew and expand contracts with a focus on customer satisfaction and revenue growth.
    • Increase market share by promoting our range of products and services.
  • Sales Planning:
    • Plan sales activities and accurately forecast your sales pipeline.
    • Maintain and update customer information in Zoho CRM.

Qualifications

  • Experience:
    • Minimum of 5 years in an account management role, preferably within the telecommunications industry.
  • Skills:
    • Excellent English communication skills, both spoken and written.
    • Sales-driven mindset with a proven track record of meeting or exceeding targets.
    • Technical background, preferably with VOIP, Hosted Voice, 3cx Virtual PABX, Internet, and Data Products.
  • Other:
    • Ability to clearly explain technical products and services to customers.

by Carl Trinidad

Social Media Specialist

Job Summary:

We are looking for an experienced and enthusiastic Social Media Specialist to join our creative team. You will be responsible for creating social media campaigns and the day-to-day management of the company’s social media channels.

Job Details:

  • Social Media Specialist
  • Bridgetowne, QC | Work from home until further notice
  • Monday to Friday | 9 AM to 6 PM
  • *There would be occasions when you will be requested to drop by the office.

Responsibilities:

  • Optimize content on a day-to-day, post-by-post basis and maintain corporate social media pages and profiles.
  • Create social media campaigns, posts, and creative assets on authorized social media platforms to support the goals of the business.
  • Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.
  • Monitor corporate social channels for conversations and mentions that directly impact the company, escalating to the immediate supervisor as needed.
  • Monitor social media platforms, trends, activities and develop and/or adjust content to accomplish objectives.
  • Moderate user-generated content, messages, and feedback appropriately, based on company and community policies.
  • Ensure consistency and adherence to brand standards and brand voice.
  • Create a customized social media strategy.
  • Answer queries, concerns, and complaints.
  • Other tasks that Management may assign from time to time.

Qualifications:

  • 2+ years social media experience including moderation and managing brands on social media.
  • Expert level of proficiency in the following platforms: Facebook, LinkedIn, Twitter, Instagram, Pinterest, YouTube and other social media platforms.
  • Expert level of proficiency in paid campaigns for the above platforms.
  • Excellent writing and communication skills, attention to detail and good organizational skills.
  • Hands-on experience in social media content and ads management.
  • Ability to deliver social media creative content idea (text, image, GIF and video).
  • Solid knowledge of SEO, keyword research, Google Analytics, and web traffic metrics.
  • Knowledge of online marketing channels.

by Carl Trinidad

Project Scheduler

Position Summary:

As a Project Scheduler, you will oversee the resource management of in-house and sub-contracted field crews. You will assist the project manager with schedule planning, coordination of tasks and monitoring the timelines of scheduled assignments. You believe in doing the job right. Being the best. And you’re up for the challenge. As a Project Scheduler, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community.

Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Job Details:

  • Project Scheduler
  • Work Onsite - Bridgetowne, QC
  • Monday to Friday | 9 PM to 6 AM Manila time (Night Shift – open to shifting)

Responsibilities:

  • Develop, implement, and maintain a scheduling management system
  • Review progressed schedules against schedule deadlines
  • Participate in meetings with senior operations management, peers, and/or customers.
  • Participate in estimating and bidding projects, contract negotiations, and change order preparation.
  • Identify potential scheduling delays and facilitate remedial action
  • Monitor project progress with monitoring duties that include identifying critical activities and reviewing forecasts and achievement dates
  • Perform other duties as required or assigned

Qualifications:

  • Possess a High School diploma but a bachelor’s degree is preferable in Construction Management or Project Management.
  • Have 3-5 years managing telecom construction projects.
  • Must be proficient in Primavera P6, MS Project Professional or similar.
  • You have knowledge of the telecom construction industry Coax Splicing, Fiber Splicing, Directional Drilling, map reading, etc.
  • You’re proficient in Microsoft Office, particularly with Word, Excel, and Project, and the ability to learn custom software.
  • Safety is a part of your day to day.
  • You have a track record of completing work with a high level of quality.
  • You have a knack for figuring out hard problems and enjoy a hands-on approach to your work.
  • You are looking for long-term projects.
  • You enjoy getting your hands dirty with your team.
  • You enjoy problem-solving and like to troubleshoot problems as they arise in the field .
  • You have previous site management experience while maintaining a good relationship with clients and suppliers.

by Carl Trinidad