Marketing & Customer Support

Executive Customer Service

Job Summary:

As an Executive Customer Service Representative you will be responsible for providing support to our clients' customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide best-in-class customer service and ensure the customers are fully satisfied.

Job Details:

  • Executive Customer Service
  • Onsite Work Setup | Eastwood Libis, QC
  • Shifting Schedule including weekends

LOB: NA Operations

Responsibilities:

  • Provide accurate support and basic technical assistance for incoming queries and issues related to GeTS products.
  • Walk customers through problem solving process
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Respond to queries either in chat, email or over the phone.
  • Create bug tracker for case related to system bug
  • Properly escalate unresolved queries to the next level of support
  • Preserve and grow knowledge of help desk procedures, products and services
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

LOB: NA Managed Services

Responsibilities:

  • Organize large amounts of data into required formats, Data cleansing, data reformatting, data entry
  • Looking up data from a variety of sources and Inputting information quickly and accurately into the internal system, ensuring that all necessary data is being entered accurately and timely within SLA
  • Maintains accurate, organized work records, documents, and files
  • Compile data in an Excel spreadsheet, using spreadsheet features and tools to streamline manual processes
  • Handles operational tasks related to e-commerce filing
  • Resolves phone, chat and email customer inquiries.
  • Forwards and escalate inquiries to relevant individuals and departments
  • Contacts customers to give them accurate feedback on the progress of their inquiries.
  • Other duties that may be assigned

    Qualifications:

    • High school degree or equivalent; Bachelor’s degree in computer science, IT, business administration, logistics, supply chain management or related field preferred
    • 1 to 2 years of previous experience in customer support, client services, or a related field
    • Has proficient data entry skills and keen to details.
    • Good verbal and written communication skills. Speaks and understand English would be added advantage
    • Has knowledge and experience in Trade and Logistics Industry. (Nice to have)
    • Has knowledge and experience handling trade documents (Bill of Lading, Invoice, Packing list, etc.).(Nice to have)
    • Proficient in Microsoft Outlook and Microsoft Excel
    • Excellent computer skills, especially typing.
    • Can encode data with speed and accuracy
    • Has the ability to quickly process and organize information
    • High attention to detail
    • Adept at file management (Digital and Manual)
    • With good time management and prioritization skills
    • With strong troubleshooting and critical thinking skills
    • Can finish work in an efficient and timely manner
    • Can work beyond office hours
    • Ability to work under pressures with clients and internal departments.

    by Carl Trinidad

    Customer Service Representative - Voice

    Summary:

    We are seeking a talented and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in delivering a positive customer experience. You will be responsible for responding to inbound and outbound phone calls, chat, and email inquiries, resolving customer issues, and providing guidance and support to ensure customer satisfaction. The ideal candidate should have strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment.

    About the Account:

    Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

    Job Details:

    • Eastwood Libis, QC Onsite
    • Permanent Schedule: Shifting, includes weekends, and holidays.
    • Training Schedule: 1 month | Monday to Friday 9 AM to 6 PM

    Responsibilities:

    • Respond to inbound and outbound phone calls from customers in a timely and professional manner
    • Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently
    • Verify customer account information to ensure accuracy and prevent fraud
    • Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed
    • Continuously strive to provide a best-in-class customer experience that promotes customer retention

    Qualifications:

    • At least 1 year of experience in a Customer Service role
    • Excellent English communication skills, both verbal and written
    • Extremely organized and detail-oriented, with the ability to multitask and prioritize effectively
    • Flexible work schedule, including the ability to work weekends and evenings if needed
    • Excellent problem-solving and conflict-resolution skills
    • Ability to work in a fast-paced environment and adapt to change quickly

    by Carl Trinidad

    Customer Service Representative - Chat and Email Support

    Job Description

    As a Customer Service Representative - Chat and Email Support, you will be responsible for providing support to our client's customers. The support will be in various channels such as email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.

    About the Account

    Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

    Job Details:

    • Customer Service Representative - Chat and Email Support
    • Eastwood Libis QC
    • Shifting Schedule
    • Training Schedule: 1 Month Monday to Friday 9 AM TO 6 PM

    Responsibilities:

    • Respond to customers' inquiries via chat and email promptly and professionally
    • Verify customer account information accurately and efficiently
    • Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction
    • Provide comprehensive and accurate product information to customers
    • Ensure that customer inquiries and issues are resolved in a timely and effective manner
    • Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback
    • Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues

    Qualifications:

    • At least 1 year of experience in a Customer Service role
    • Good English communication skills
    • Highly organized
    • Good Attention to detail
    • Flexible on work schedules

    by Carl Trinidad