ICT & Creative Services

Network Engineer (Part-time)

Job Overview:

We are seeking a highly skilled Network Security Engineer specializing in Palo Alto firewalls to join our team. The ideal candidate will work with a full-service Managed Security Service Provider (MSSP) supporting the networking and cybersecurity needs of our global clients. This role involves handling tickets primarily related to Palo Alto firewalls, routing issues, and ISP outages while maintaining a focus on security policies. The candidate will also be responsible for monitoring alerts and providing on-call support during weekends.

Job Details:

  • Friday to Sunday | 12 hours per shift, 2 days per week.
  • Work from home

Responsibilities:

  • Firewall Management and Security Operations:
    • Manage and maintain Palo Alto firewalls, including configuration, monitoring, and troubleshooting.
    • Leverage Panorama for centralized firewall management across multiple client environments.
    • Handle Prisma Access-related tasks as part of broader firewall management responsibilities.
    • Assist with security policy configuration and address break-fix issues.
  • Network Troubleshooting:
    • Provide Level 1 and Level 2 support for networking issues, focusing on routing, switching, and connectivity.
    • Respond to ISP outages and coordinate with US-based ISPs for ticketing and issue resolution.
    • Use basic CCNA-level knowledge to handle Layer 2 networking tasks, including switch troubleshooting and MAC address tracing.
  • Weekend On-Call Support:
    • Monitor and respond to alerts generated by the client’s monitoring systems during weekends.
    • Notify clients of outages or critical issues within 30 minutes as per SLA requirements.
    • Coordinate with clients for international ISP outages, ensuring proper communication and escalation.
    • Assist with low-volume weekend tickets, typically related to client-side maintenance or device outages.
  • Documentation and Continuous Improvement:
    • Review and update technical documentation during periods of low ticket volume.
    • Provide feedback and suggestions for improving internal processes and client support strategies.

Qualifications:

  • Experience: Minimum of 3 years of experience in a similar network security role, preferably in an MSSP environment.
  • Palo Alto Expertise: Extensive experience with Palo Alto firewalls, including advanced configuration and troubleshooting.
  • Panorama Knowledge: Familiarity with centralized management using Panorama; training can be provided for strong Palo Alto candidates without Panorama experience.
  • Networking Skills: CCNA-level proficiency in networking, focusing on Layer 2 troubleshooting and basic switching.
  • ConnectWise (Nice to Have): Experience using ConnectWise for ticketing and incident management.
  • Nilear (Preferred): Familiarity with Nilear for workflow automation within ConnectWise.
  • Checkpoint (Nice to Have): Experience with Checkpoint firewalls is beneficial but not essential.
  • MSSP Experience (Nice to Have): Prior experience working in a Managed Security Service Provider (MSSP) environment is a plus.

by Carl Trinidad

Learning Experience Designer

Position Summary:

As a Learning Experience Designer, you will play a pivotal role in crafting engaging and effective learning experiences within Canvas and other products. Leveraging a blend of learning science and user experience design principles, you will create, update, and customize content within the Learning Management System (LMS). Your responsibilities will include developing storyboards, video scripts, and multimedia content, ensuring alignment with WCAG guidelines, and evaluating the impact of software updates on existing learning experiences.

Job Details:

  • Hybrid Setup
  • Monday to Friday | 3 PM to 12 AM (Manila Time)

Responsibilities

  • Develop learning experiences within Canvas and other products by integrating learning science and user experience design principles.
  • Create, update, and customize learning content using a variety of multimedia elements such as video, images, and text.
  • Maintain thorough documentation on administrative processes and other relevant procedures.
  • Collaborate closely with internal teams to provide status updates and gather requirements for learning experience projects.
  • Craft storyboards and video scripts for new learning experiences, ensuring clarity and effectiveness.
  • Evaluate software updates of products to assess their impact on existing learning experiences.
  • Produce high-quality audio and video content using tools like Camtasia.
  • Ensure that all content created adheres to WCAG guidelines for accessibility.
  • Utilize visual design skills to enhance the overall aesthetic and user experience of learning materials.

Qualifications

  • Minimum of 2 years of experience in building e-learning content.
  • Proven track record of designing e-learning experiences incorporating graphic design assets and video content for asynchronous learning.
  • Experience in Canvas is a plus
  • Proficiency with Camtasia or similar video editing software.
  • Strong editing skills and experience in creating compelling video content.
  • Familiarity with basic HTML editing and tags.
  • Experience using graphic design software such as Illustrator, Photoshop, or Google Draw.
  • Understanding of WCAG guidelines and experience in evaluating e-learning content for alignment with accessibility standards.
  • Project management experience is a plus.

by Carl Trinidad

Frontend Vue Developer

Job Summary:

We are seeking a skilled and passionate Frontend Vue Developer to join our dynamic team. In this role, you will be responsible for building and maintaining high-quality web applications using the latest Vue.js technologies. Your expertise in front-end development will contribute significantly to our projects, ensuring both functional efficiency and outstanding user experience.

Job Details:

  • Work from home
  • Monday to Friday | 9 AM to 6 PM *Flexible to an extent
  • *Following Philippine Holidays

Responsibilities:

  • Develop and Maintain Vue.js Applications: Utilize your deep understanding of Vue.js, including Vue 3.x features and Vue Router, to develop robust web applications.
  • Component Building: Employ the Vue.js Composition API to build and manage state in components.
  • Web Development: Craft responsive and accessible web interfaces using HTML5, CSS3, and JavaScript.
  • State Management: Manage application state effectively using tools like Vuex and Pinia.
  • API Integration: Integrate RESTful or GraphQL APIs, managing asynchronous data requests smoothly.
  • Testing: Implement unit testing using Vue.js testing utilities and frameworks like Jest or Mocha.
  • Build and Deployment: Set up and maintain build and deployment pipelines, ensuring smooth application delivery.
  • Cross-Browser Compatibility: Write code that provides a consistent user experience across various web browsers.
  • Collaborate with Teams: Work closely with design teams, utilizing tools like Adobe XD and Illustrator for collaborative design efforts.

Qualifications:

  • Strong proficiency in Vue.js, HTML5, CSS3, JavaScript, and TypeScript.
  • Experience in web accessibility and familiarity with WCAG standards.
  • Proficiency in CSS preprocessing, especially SASS.
  • Understanding of component-based architecture and API integration.
  • Knowledge of build tools like Webpack and Vite.
  • Familiarity with Vue DevTools, ESLint, and Prettier.
  • Experience in responsive web design and cross-browser compatibility.
  • Proficiency in Git for version control and knowledge of CSS methodologies like SMACSS.
  • Familiarity with package management tools such as npm or Yarn.
  • Knowledge of Adobe XD and Illustrator.
  • Experience with build and deployment tools (e.g., Jenkins, Travis CI, GitHub Actions).

by Carl Trinidad