ICT & Creative Services

Social Media Graphic Designer - SPM

Position Summary:

As a Social Media Graphic Designer, you will be responsible for crafting high-quality graphic content and posting it on all of our company’s social media profiles. Additionally, you will employ your graphic design and programming skills to create compelling posts, pages, and applications that drive traffic and boost conversions.

Job Details:
Work from Home

Monday to Friday | 11 PM to 8 AM PHT

*Following US Holiday


Concept Development:

    • Develop fresh concepts for creating graphic content in line with the company’s goals.
    • Track developments of various social trends and patterns on a regular basis.
    • Determine the best solutions for crafting relevant and valuable posts for different social media channels.

    Content Design:

    • Create high-quality and attention-grabbing images that grab the users’ attention and improve the brand’s credibility.
    • Ensure that visually compelling infographics that present valuable information about our company in a compelling way are presented.
    • Collect customer testimonials that present our company’s success in a way that builds trust and drives followers to convert.

    Graphics Testing:

    • Ensure that all the graphic elements that they create are presented on different devices flawlessly.
    • Fix any graphics issues in a timely manner.
    • Confirm graphics look right on various devices including phones, computers, and tablets.

    Marketing Efforts:

    • Determine the best way to present concepts to target audience, with the goal of converting followers into customers.
    • Work closely with the marketing department to create a strong social media presence.
    • Be up to date with current marketing trends so to create adequate visual content that generates conversions and sales.

    Brand Image Strengthening:

    • Manage the overall look and feel of various types of content on our ¬social media profiles.
    • Ensure that all the marketing materials have a consistent design and concise message.
    • Implement strategies to boost the brand image, loyalty, and recognition online.


    • Bachelors in Graphic Design, Illustration, or similar field.
    • 3+ years' experience as a Graphic Designer.
    • Expertise in multiple social media platforms.
    • In-depth knowledge of SEO, keyword research and Google Analytics.
    • Must have strong understanding of Word Press including content management and uploading process.
    • Ability to deliver creative content (text, image, and video).
    • Familiarity with online marketing strategies and marketing channels.
    • Ability to grasp future trends in digital technologies and act proactively.
    • Excellent communication, multitasking and analytical skills.

    Helpdesk and IT Support

    As a Helpdesk and IT Support, your role involves providing essential national telephonic and helpdesk support to customers, ensuring the team's availability, recording incidents, and troubleshooting across our client base. You'll play a key part in maintaining accurate information in the support database, monitoring system alerts, and adhering to SLAs.

    Job Details:

    • Work from home
    • Monday to Friday | 8 AM to 5 PM AWST


    • Deliver comprehensive national technical telephonic and helpdesk first-level support to customers and end-users.
    • Ensure optimal team availability to promptly address incoming calls.
    • Record incidents and conduct initial troubleshooting across the customer base.
    • Maintain and update accurate information in the client support database.
    • Monitor and uphold Service Level Agreements (SLAs).
    • Vigilantly respond to and address system alerts.
    • Execute timely issue escalation when necessary.
    • Provide consistent updates to clients regarding open tickets.
    • Collaborate with the sales department to log Requests for Quotes (RFQs) as needed.
    • Support the collection of customer feedback and assess client satisfaction within the support department.
    • Generate comprehensive reports for clients.
    • Perform regular systems health and backup checks on a daily and weekly basis.


    • Entry-level ICT qualification, with additional advantage for qualifications such as MTA, MCSA, CCNA, or partial completion thereof.
    • Preferable relevant experience in a similar position.
    • Proficient in computer hardware and software fault finding.
    • Ideally suited for a recent graduate in information technology.
    • Entry-level understanding of Virtualized systems technologies.
    • Basic knowledge of Active Directory.
    • Familiarity with Microsoft Office 365 and Skype for Business.
    • Basic understanding of server, workstation, tablet, and other mobile hardware.
    • Fundamental grasp of ITIL processes.
    • Familiarity with data-communications and networking technologies.
    • Previous exposure to ticketing systems and remote management tools is advantageous.
    • Knowledgeable in networks, servers, and e-mail applications.
    • Competent in computer hardware fault finding and diagnosis.

    Email & Marketing Automation Specialist - Contract

    The Email & Marketing Automation Specialist is responsible for overseeing and implementing automated marketing campaigns for Avalaunch Media and their clients. The Specialist will also be responsible for supporting sales of marketing automation services as needed. This position requires a person with a proven track record of developing and creating targeted, hyper-relevant, and on-point emails, SMS, and automated funnels. A successful candidate must be passionate about executing precise campaign flows, communication/nurture streams, dynamic campaigns, and impactful reporting.

    Job Details:

    • Work-from-home
    • Contract Employment
    • Monday to Friday


    • Establishing a range of automated marketing campaigns based on various
      client needs and criteria.
    • Reviewing existing marketing campaigns across client’s business objectives and automating where appropriate to maximize overall efforts.
    • Creating automated nurture streams/flows to qualify leads for all clients.
    • Ensuring all platforms within the scope work to communicate with each other to remove discrepancies and streamline automated process/flows.
    • Implementing lead scoring practices inside each marketing automation
      platform to enable higher conversions of quality leads for our clients.
    • Implementation of a marketing automation platform for clients.
    • Carrying out A/B testing on automated marketing campaigns to maximize
    • Developing detailed wireframes of all marketing assets that are part of any automated campaign.
    • Segmenting audiences and optimizing campaigns to increase the effectiveness of marketing automation services.
    • Reporting on all campaigns and making changes and or optimizations where necessary.
    • Client reports will be generated based on agreed-upon KPIs.
    • Working collaboratively with other departments at Avalaunch Media to ensure automated campaigns achieve company goals.


    • 2+ years of previous experience using Marketing Automation platforms such as Hubspot, Klaviyo, Mailchimp, ActiveCampaign, and Marketo.
    • Strong analytical mindset and an ability to analyze campaigns in real-time and post-production.
    • Good understanding of marketing automation B2C and B2B strategies.
    • Relevant industry experience would be a strong advantage.
    • Excellent email marketing and campaign development experience is
    • Ability and willingness to be client-facing