Back Office Support

Medical Records Staff

Position Summary

The Medical Records Staff is responsible for the accurate and efficient handling, maintenance, and distribution of medical records. This role ensures that all patient information, including inbound and outbound faxes, is properly organized, processed, and securely filed in compliance with applicable regulations. The position also involves supporting internal and external requests for medical records and coordinating the distribution of patient records to endoscopy centers before procedures.

Job Details

Medical Records Staff

Work from Home

Mondays to Fridays | 9 PM to 6 AM (PH Time)

Following US Holidays

Responsibilities

  • Ensure medical records are accurately imported, maintained, and securely filed.
  • Process and fulfill medical record requests from internal staff, external physicians, and authorized individuals.
  • Manage all inbound and outbound faxes, ensuring timely and accurate handling.
  • Process inbound medical results through third-party interfaces for seamless data integration.
  • Prepare and distribute patient records to endoscopy centers ahead of scheduled procedures.

Qualifications

  • High school diploma or equivalent; additional education in healthcare administration or related fields is a plus.
  • Experience in medical records management or healthcare administration is required.
  • Strong attention to detail and organizational skills.
  • Familiarity with medical record systems and third-party interfaces.
  • Proficient in handling sensitive and confidential information with discretion.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.

Loan Administrator

Position Summary:

The Loan Administrator will support the Lending Manager in managing loan application workflows and conducting initial applicant assessments. This role is essential for ensuring smooth and compliant processing within the finPOWER CRM system and helping clients through the lending process. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a customer-focused approach to handling inquiries and document collection.

Job Details:

  • Onsite – Bridgetowne, Pasig
  • Wednesday to Sunday | 10 AM to 7PM NZT
  • *Following New Zealand Holidays

Responsibilities

  • Loan Application Workflow Management: Manage the loan application workflow within the finPOWER CRM system, ensuring accurate tracking and timely processing.
  • Affordability and Suitability Review: Analyze customers’ bank statements to assess affordability and suitability according to established lending criteria.
  • Credit Enquiries: Conduct and review credit checks via Centrix, following lending guidelines to evaluate applicant eligibility.
  • Customer Communication: Maintain effective communication with applicants via email, requesting additional information and supporting documents as needed.
  • Document Organization: Create and maintain customer folders, saving essential supporting documents such as photo identification and proof of address.
  • Email Enquiries Management: Respond promptly to inbound email inquiries, providing information and support to potential loan applicants.
  • Data Entry: Enter customer information for referred applications from finPOWER into the ZOHO CRM system to maintain accurate and up-to-date records.

Qualifications

  • Experience: Previous experience in loan administration, customer service, or data entry
  • Proficiency in data entry and use of CRM systems (experience with finPOWER and ZOHO is an advantage).
  • Strong attention to detail and organizational abilities.
  • Basic understanding of financial documents and lending criteria.
  • Excellent written communication skills to interact professionally via email.

HR Operations Manager

Position Summary:

The Human Resource Operations Manager will oversee and streamline daily HR Operations, including employee lifecycle processes, HRIS Management, compliance and compensation and benefits administration. The role involves improving HR policies, ensuring legal compliance, managing HR systems and providing employee support. Key responsibilities include onboarding/offboarding, timekeeping and payroll, data analysis and leading HR projects. The candidate shall have 8+ years of HR experience, strong knowledge of HR practices, excellent organizational skills, and proactive approach to enhancing HR Operations.

Job Details:

  • Hybrid Setup (depending on business needs) - Bridgetowne, QC
  • Monday to Friday | Flexible schedule

Responsibilities:

Compensation and Benefits

  • Integrates compensation programs with business strategy, designing and administering base and variable pay programs.
  • Specializes in the design, development and enhancement of compensation policies, programs and structures
  • Effectively communicates compensation programs, plans and policies
  • Facilitate timely delivery of compensation and benefits programs
  • Works with department heads in creating, updating and documenting position profiles including job descriptions, competencies and deliverables.

HRIS (KNIT)

  • Lead and contribute to system design and performance, configuration and maintenance based on established requirements and business needs.
  • Serve as an internal subject matter expert to provide comprehensive support to KNIT, identifying and resolving employee system issues while implementing process improvements.
  • Collaborate with leaders and HR staff to identify necessary enhancements for existing information services and databases; recommend and implement solutions accordingly

Employee Lifecycle

  • Oversee and enhance HR Operations by ensuring compliance, implementing policies, and driving continuous improvement for greater efficiency.
  • Manage the employee lifecycle by ensuring seamless and compliant onboarding and offboarding processes and gather valuable insights
  • Designing and Implementing company policies that is compliant with Labor laws. Oversee and ensure that salaries, benefits, and welfare comply with regulations
  • Employee Relations: Foster a positive work environment through effective employee relations program and services.

Base Competencies

  • Total Rewards Technical principles and Management
  • Market Pricing and Pay Analytics
  • Job analysis, Documentation and Evaluation
  • Base Pay administration and Pay for Performance
  • Variable Pay and Sales Incentive Design
  • Executive Compensation
  • HRIS

Additional Competencies

  • Business Orientation
  • Strategic Compensation
  • Strategic Communication in total rewards and HR Operations
  • Health and Medical Programs – Plan types, Design and Administration
  • Retirement Plans
  • Benefits Outsourcing- Vendor/ Service Management
  • Global Mobility Administration