Back Office Support

HRIS Manager

Position Summary:
The HRIS Manager is responsible for implementing, populating, administering, and maintaining the primary employee database, ensuring all employee records are compliant, accurate, and up-to-date across the organization. This role ensures that data within the HRIS and related HR systems is accessible and consistent for all end-users, enabling efficient HR operations. The ideal candidate will oversee the employment lifecycle, providing comprehensive reporting, documentation, and support, and will be integral in the development of technology integrations and self-service solutions to streamline HR processes.

Job Details:

• HRIS Manager
• Work from Home
• Night Shift

Responsibilities:

• Manage the employment lifecycle within employee records and databases, ensuring that all onboarding, offboarding, and employee administration is collected and managed in a timely and legally compliant manner across all platforms.
• Enter all new hires, terminations, and employee changes within the HRIS, ensuring data accuracy and timely updates.
• Partner with the HR team to ensure consistency between HRIS and Payroll systems, including accurate employee enrollments and adherence to schedules.
• Maintain employee files in compliance with applicable legal requirements and documentation standards.
• Support the HR team with headcount management, recruiting, promotions, merit increases, and performance-related requests.
• Process yearly imports of all merit increases, promotions, and other compensation adjustments, ensuring data accuracy and compliance.
• Assist with HR system troubleshooting, providing technical support to ensure smooth operations.
• Set up and maintain file feeds across various company systems, facilitating seamless data exchange.
• Collaborate on HR systems projects, developing project plans and timelines, managing implementation efforts, and ensuring that deliverables are met.
• Design and implement technology integrations, automated workflows, and self-service capabilities to enhance efficiency and user experience.
• Compile and analyze large datasets, providing insightful reports and recommendations to various stakeholders across the organization.
• Handle additional ad-hoc requests as needed, contributing to the overall success of HR operations.

Qualifications:

• Bachelor’s degree (BA/BS) in Human Resources, Business, Information Systems, or a related field.
• 3+ years of relevant experience in HR, specifically in HRIS management and people operations.
• Strong HR functional expertise, with experience in operations, technology, systems implementations, and data analytics.
• Proven project management and implementation experience, with the ability to develop and manage project plans and timelines.
• Proficiency in Excel, Microsoft Office, and HRIS systems, with the ability to work independently and collaboratively within a team environment.
• Strong analytical skills with the ability to compile and analyze large datasets, presenting actionable insights to diverse audiences.
• Experience designing technology solutions via integrations, automated workflows, and self-service capabilities.
• Knowledge of employment laws and federal, state, and local requirements.
• Experience handling confidential information with professionalism and discretion.
• Excellent verbal and written communication skills, with strong interpersonal and presentation skills.
• Positive attitude, team player, and exceptional service orientation.
• Highly detail-oriented, with strong time management skills and the ability to thrive in a fast-paced work environment.

by Carl Trinidad

Front Office Administrative Assistant

Position Summary:

The Front Office Administrative Assistant will play a key role in patient care, assisting the Administrative Medical Assistant with front desk duties to ensure smooth clinic operations. Responsibilities include organizing files, drafting messages, scheduling appointments, and supporting other staff. This role requires proficiency in creating spreadsheets, composing messages, managing databases, interpreting reports, and handling documents to efficiently run the organization.

Job Details:

• Front Office Administrative Assistant
• Permanent Work from Home
• Tuesday to Saturday | 2:30 AM to 11:30 AM Manila time
• *Following Select PH and US Holidays

Responsibilities:

• Provides administrative support to patients, outside vendors, and in-clinic staff.
• Collects, verifies, and enters information into appropriate databases.
• Collects, verifies, enters, and maintains data and medical record information in the appropriate databases HPN uses for medical management, including but not limited to patient, provider, and payer contact and referral information.
• Answer multi-phone line systems and texts in a timely manner.
• May include insurance verifications.
• Attend team meetings, conferences, and trainings as required.
• Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures.
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this Administrative Assistant position.
• Effectively manages time and resources to ensure that work is completed efficiently.
• Other duties and responsibilities as assigned.

Qualifications:

• Minimum of 1 year of experience in a similar role, particularly in the US healthcare industry.
• Intermediate proficiency in navigating Microsoft Office applications and other databases.
• Strong written and verbal communication skills.
• Must handle confidential information with discretion and good judgment.
• Basic proficiency in EMR systems like eCW and other applications.
• Able to consistently maintain a high level of activity or productivity, acting with vigor, effectiveness, and determination over extended periods of time.
• Must be able to work at a high level of proficiency with little supervision is essential.

by Carl Trinidad

Documentation Specialist

Position Summary:

We are seeking a detail-oriented and technically proficient Document Specialist to join our team. The ideal candidate will be responsible for creating, editing, and maintaining technical documentation that is clear, concise, and accurate. The Document Specialist will collaborate closely with subject matter experts to gather information and ensure documentation reflects the latest product features and updates. Additionally, the role involves organizing information in a logical manner, adhering to style guides, and testing documentation for usability and completeness.

Job Details:

• Work from Home
• Monday to Friday | 3 PM to 12 AM PST
• *Following PH Regular Holidays

Responsibilities:

• Research and Gather Information: Conduct thorough research by interviewing subject matter experts, reading technical specifications, and testing products or software to gather information for documentation.
• Write and Edit Documentation: Create clear, concise, and accurate technical documentation, including how-to guides, API documentation, and release notes. Edit and revise documentation as needed for clarity, accuracy, and completeness.
• Organize Information: Structure documentation in a logical and easy-to-follow manner, considering the needs and knowledge level of the target audience. Utilize appropriate headings, tables of contents, and navigation aids to facilitate quick information retrieval.
• Collaborate with Subject Matter Experts: Work closely with engineers, product managers, and other subject matter experts to ensure the accuracy and completeness of documentation.
• Maintain Documentation: Keep documentation up-to-date with changes to the product, software, or processes. Track changes in source code, attend meetings to learn about upcoming changes and update documentation accordingly.
• Ensure Consistency and Style: Follow established style guides and documentation standards to maintain a professional and cohesive voice. Ensure consistency in terminology, formatting, and writing style across all documentation.
• Test Documentation: Review documentation from a user's perspective to ensure clarity, understandability, and helpfulness. Test instructions and procedures to verify accuracy and completeness, and incorporate user feedback to improve documentation.
• Manage Documentation Projects: Plan and prioritize documentation tasks, set deadlines, and coordinate with other team members to ensure documentation projects are completed on time.
• Stay Updated on Industry Trends: Keep abreast of industry trends, best practices, and new technologies related to technical writing and documentation. Continuously improve skills and knowledge through training, workshops, and professional development opportunities.

Qualifications:

• 1–2 years of experience in technical writing or documentation.
• Strong English verbal and written communication skills.
• Excellent writing skills with a strong command of English grammar, punctuation, and syntax.
• Understanding of technical concepts and the ability to translate complex information for a non-technical audience.
• Strong attention to detail to ensure accuracy and completeness in technical documentation.
• Proficiency with documentation tools such as Google Docs, Screensteps, Guidde, or similar software.
• Basic knowledge of markup languages such as XML, HTML, and CSS.
• Experience with documenting APIs and familiarity with RESTful APIs and tools like Swagger or OpenAPI.
• Understanding of UX writing principles to create user-friendly documentation.
• Ability to collaborate effectively with cross-functional teams.
• Strong problem-solving skills and basic project management skills.
• Adaptability to learn new tools, technologies, and processes in a fast-paced environment.
• Understanding of QA principles and processes to ensure documentation accuracy and quality.

by Carl Trinidad