Back Office Support

Executive Customer Service Specialist (Billing and Admin)

Position Summary:

The Executive Customer Service Specialist (Billing and Admin) plays a critical role in ensuring a seamless billing and administrative process for customers. This position involves managing account provisioning, maintaining accurate billing records, and addressing customer inquiries related to billing and payments. The role requires strong organizational and communication skills to coordinate with clients, process payments, and ensure data accuracy. The specialist will act as a key liaison between customers and internal departments, ensuring excellent service delivery and efficient resolution of billing and administrative concerns.

Job Details:

  • Shifting Schedule (including weekends)
  • Eastwood, Libis, Quezon City (On-site)

Responsibilities & Tasks:

  • Manage the provisioning process including the creation of accounts/users and any other areas that require modification or termination.
  • Provide login credentials and welcome package to new customers.
  • Coordinate with client for any customs and trade business-related forms.
  • Manage SalesOps email to ensure all payments are forwarded to Finance Department
  • Collect all information needed to calculate charges or refund
  • Check and review data input in the billing system to ensure accuracy of final bill.
  • Issue invoices and bills and send them to customers through various channels (mail, e-mail etc.)
  • Issue customer account statements periodically or whenever necessary
  • Send reminders for payments and contact customers when assigned
  • Update accounting records with new payments, balances, customer information etc.
  • Handle customer queries regarding bills.

Qualifications:

  • Proven experience in Data Encoding, Billing or General Accounting
  • Proficient in Microsoft Outlook and Microsoft Excel
  • Good communication and interpersonal skills
  • Good organizational skills
  • Works independently, has good judgement and consistent follow-through
  • Has the ability to communicate technical concepts in simple terms
  • Has the ability to work effectively with demanding customers

by Carl Trinidad

Documentation Specialist

Position Summary:

We are seeking a detail-oriented and technically proficient Document Specialist to join our team. The ideal candidate will be responsible for creating, editing, and maintaining technical documentation that is clear, concise, and accurate. The Document Specialist will collaborate closely with subject matter experts to gather information and ensure documentation reflects the latest product features and updates. Additionally, the role involves organizing information in a logical manner, adhering to style guides, and testing documentation for usability and completeness.

Job Details:

  • Work from Home
  • Monday to Friday | 3 PM to 12 AM PST
  • *Following PH Regular Holidays

Responsibilities:

  • Research and Gather Information: Conduct thorough research by interviewing subject matter experts, reading technical specifications, and testing products or software to gather information for documentation.
  • Write and Edit Documentation: Create clear, concise, and accurate technical documentation, including how-to guides, API documentation, and release notes. Edit and revise documentation as needed for clarity, accuracy, and completeness.
  • Organize Information: Structure documentation in a logical and easy-to-follow manner, considering the needs and knowledge level of the target audience. Utilize appropriate headings, tables of contents, and navigation aids to facilitate quick information retrieval.
  • Collaborate with Subject Matter Experts: Work closely with engineers, product managers, and other subject matter experts to ensure the accuracy and completeness of documentation.
  • Maintain Documentation: Keep documentation up-to-date with changes to the product, software, or processes. Track changes in source code, attend meetings to learn about upcoming changes and update documentation accordingly.
  • Ensure Consistency and Style: Follow established style guides and documentation standards to maintain a professional and cohesive voice. Ensure consistency in terminology, formatting, and writing style across all documentation.
  • Test Documentation: Review documentation from a user's perspective to ensure clarity, understandability, and helpfulness. Test instructions and procedures to verify accuracy and completeness, and incorporate user feedback to improve documentation.
  • Manage Documentation Projects: Plan and prioritize documentation tasks, set deadlines, and coordinate with other team members to ensure documentation projects are completed on time.
  • Stay Updated on Industry Trends: Keep abreast of industry trends, best practices, and new technologies related to technical writing and documentation. Continuously improve skills and knowledge through training, workshops, and professional development opportunities.

Qualifications:

  • 1–2 years of experience in technical writing or documentation.
  • Strong English verbal and written communication skills.
  • Excellent writing skills with a strong command of English grammar, punctuation, and syntax.
  • Understanding of technical concepts and the ability to translate complex information for a non-technical audience.
  • Strong attention to detail to ensure accuracy and completeness in technical documentation.
  • Proficiency with documentation tools such as Google Docs, Screensteps, Guidde, or similar software.
  • Basic knowledge of markup languages such as XML, HTML, and CSS.
  • Experience with documenting APIs and familiarity with RESTful APIs and tools like Swagger or OpenAPI.
  • Understanding of UX writing principles to create user-friendly documentation.
  • Ability to collaborate effectively with cross-functional teams.
  • Strong problem-solving skills and basic project management skills.
  • Adaptability to learn new tools, technologies, and processes in a fast-paced environment.
  • Understanding of QA principles and processes to ensure documentation accuracy and quality.

by Carl Trinidad

Accounting Administrator

Position Summary:

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! We are seeking a detail-oriented and proactive Accounting Administrator to join our team. In this role, you will be responsible for preparing and maintaining billing data, collecting payments according to standard operating procedures, and managing customer communications related to billing and collections.

Job Details:

  • Work from Home
  • Monday to Friday | 9 AM to 6 PM EST I 9 PM to 6 AM (Manila Time)
  • Following US Holidays

Responsibilities:

  • Create and Send Invoices: Generate and distribute invoices to customers as per contractual commitments.
  • Payment Collection: Communicate with customers to request payment and accurately record received payments in our accounting system.
  • Reconciliation: Actively reconcile payments and resolve any discrepancies promptly.
  • Account Updates: Update client accounts based on payment or contact information.
  • Customer and Internal Communication: Manage customer email queue and respond to internal team requests regarding billing and collections.
  • Collaboration: Work with the sales and customer experience teams to resolve any customer billing escalations.
  • Bad Debt Management: Collaborate with the accounting team to identify and reserve for bad debt appropriately.
  • Client Relationships: Establish and nurture robust relationships with clients to address billing inquiries proactively and facilitate prompt payments.

Qualifications:

  • Education: High School Diploma required; associate/bachelor’s degree preferred.
  • Experience: 2+ years of experience in a related field.
  • Technical Skills: Strong Microsoft Office skills, particularly in Excel.
  • Communication: Strong English language written communication skills required.
  • Software Familiarity: Familiarity with Sage Intacct or similar accounting software preferred.

by Carl Trinidad