Back Office Support

Customer Service Representative - STG

The Customer Service Representative is responsible for acting as the primary point of contact for customers, ensuring a timely and professional response to incoming customer calls and orders. You will answer incoming customer calls in a prompt and professional manner and will communicate effectively with customers to ensure accuracy and quality of customer account information and customer order data. You will also demonstrate the ability to effectively maneuver through appropriate system screens, utilize available department tools and information, and request assistance as needed.

Job Details:

  • Customer Service Representative
  • Onsite Work Setup - Bridgetown, Pasig
  • Shifting Schedule
  • We are looking for someone who is amenable to work onsite on any shift schedule.

Responsibilities

  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders.
  • Answers incoming customer calls in a prompt and professional manner.
  • Communicate effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through appropriate system screens, utilize available department tools/information, and request assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and use effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one-to-one service to the individual customer.
  • May perform other related duties as required

Qualifications:

  • Excellent communication skills (written and oral) with the ability to communicate effectively.
  • Ability to type 30 words per minute and perform data entry accurately.
  • Working knowledge of Microsoft Office applications.
  • Excellent customer service skills.
  • Strong organizational skills and attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.
  • Willing to work onsite - Eastwood, Quezon City

by Carl Trinidad

Billing Administrator

Overview:

MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States. MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services.

At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of
teamwork. As part of our team, your opportunities are limitless.

Position Summary:

The primary role of the Billing Administrator is to support Project Managers (PMs) and General Contractors (GCs) by accurately tracking finances and managing invoices.

Job Details:

  • Work from Home or Work Onsite - Bridgetowne, QC
  • Monday to Friday | 9 PM to 6 AM Manila time (Night Shift)

Responsibilities:

  • Assist in tracking and balancing revenues and expenses for every job generated.
  • Track all internal, subcontractors and pass-through revenue.
  • Track all internal and subcontractor invoices.
  • Daily status reporting on funding.
  • Quality control all internal and subcontractor invoicing.
  • Assists in reviewing all invoices for appropriate documentation and approval prior to payment.
  • Participate in a wide variety of special projects and compile a variety of special reports.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Special projects- reports, filing, research, etc.
  • May provide backup support and assistance to other project coordinators.
  • Any and all other duties as assigned.

Qualifications:

  • 1-3 years Billing Admin experience.
  • Construction/ telecommunication knowledge preferred.
  • Proven strong analytic/problem solving/arithmetic skills.
  • Highly organized person and can show planning and processes to support daily work.
  • Proficient with Microsoft Office products (with emphasis on Excel).
  • Experience working with database software.
  • Ability to become proficient with customer “Host Systems” as required.
  • Practical and conceptual thinking as related to project descriptions and needs.
  • Excellent verbal, written, and interpersonal skills.
  • Communicate with co-workers, management, customers and vendors in a courteous and professional manner.
  • Ability to work on multiple projects at once.

by Carl Trinidad

Accounts Receivable Analyst

Position Summary:

Ensure accurate & timely sales invoicing, collection of payments from customers and efficient and effective resolution of customer claims.

What’s in it for you?

  • Health Insurance (HMO)
  • Competitive Salary
  • Expanded Maternity Leave up to 120 days
  • Allowances
  • Paid Time Offs (Vacation leaves are convertible to cash if unused)
  • Companywide Events
  • Fun & Relaxed Environment

Job Details

  • Hybrid Setup (3 days on-site, 2 days at home) | Bridgetowne, Pasig
  • 6 AM to 3 PM | Monday to Friday (Manila Time)

Responsibilities

  • Assist the Accounts Receivable function across the company
  • Ensuring payments are received to agreed terms
  • Timely processing of customer remittances, deductions, and claims will demonstrate your excellent time management skills
  • Early identification & solving of problems is a key element of the role
  • Maintenance of customer account setup including validation of credit limits & credit insurance is a key
  • Timely & accurate daily, weekly & monthly management reports e.g. trade debtor analysis, weekly forecasting of receipts from declined claims

Qualifications

  • Bachelor's Degree in Accounting
  • Stable/permanent working history
  • Great communication skills
  • 3+ years of experience in Accounting
  • 2+ years of BPO experience
  • Experience with A/R or Management accounting would be a PLUS

by Carl Trinidad