Back Office Support

US Benefits Specialist

Position Summary:

Reporting to the Associate Director, of Benefits, the person in this role supports the overall benefits function to ensure efficient administration and facilitates strong cross-functional collaboration between the benefits business function, the Enterprise Application Services (EAS) group, and other internal vendors to help ensure data integrity and reporting needs are effectively met.

As an integral part of the AlerisLife benefits team, this role also provides general customer service to employees and Five Star communities to ensure timely and accurate resolution of a variety of employee and vendor-related questions and overall efficient plan administration.

Job Details:

• Benefits Specialist
• Work-from-home
• 9 PM to 6 AM Manila Time | Monday to Friday

Responsibilities:

• Provide customer-oriented and responsive service to AlerisLife’s internal HR partners and team members to address a wide variety of benefits-related questions including but not limited to plan design, eligibility, and claims-related issues.
• Approve benefit changes and collaborate closely with the payroll team to address and resolve team member inquiries related to benefit deductions and payments.
• In close partnership with the technical team, help with open enrollment end user testing efforts and documentation of Workday processes.
• Provide guidance and support to internal users on Workday end-user functionality.
• Assist with the development and distribution of communication tools and resources necessary to support local communities in educating employees regarding their employee benefits package.
• Run various reports to identify any benefits-related data integrity issues that require clean-up or resolution.
• Prepare and submit evidence of Insurability forms to the life insurance vendor.
• Prepare benefit letter and provide Cobra administration support.
• Ensure compliance with applicable government regulations.
• Assist with additional tasks as required.

Qualifications:

• Bachelor's degree
• 3-5 years’ prior experience with US employee benefits administration, support, and service.
• Excellent communication and interpersonal skills with the ability to interface with a variety of internal customers.
• Expert analytical skills and attention to detail.
• Strong Excel skills with the ability to combine and manipulate large data sets required, as well as the ability to utilize MS Word, and PowerPoint.
• Collaborative team player.
• Exposure to the Workday is a plus
• Familiarity with pertinent federal and state regulations affecting employee benefit programs, including ACA, ERISA, COBRA, FMLA, ADA, and SECTION 125.

by Carl Trinidad

Shipping Assistant

About the client:

The client is a New Zealand family-owned business that has been operating for 12 years. The corporate headquarters for the company is situated in Hamilton, New Zealand. The client specializes in ferrous and nonferrous metal recycling and exports its processed products to Southeast Asia. They also support other businesses in the industry to export their recycled metal products to Southeast Asia. They also support countries in the South Pacific by importing their metal for processing and export and transhipping cardboard and plastics to various destinations.

Position Summary:

The Shipping Assistant will play a critical role in ensuring the smooth and efficient internal operation of the company's shipping activities. You will be responsible for ensuring the accurate and efficient management of shipping data via in-house software, shipping line websites, and associated platforms. This role requires relevant experience working in shipping, strong attention to detail, the ability to work in a fast-paced environment, and excellent problem-solving skills.

Job Details:

• Work from Home
• Monday to Friday
• *Following the New Zealand Holidays

Responsibilities:

• Enter new jobs in GMS system when new contracts are signed and update the job status.
• Enter and process new shipment bookings in a timely and efficient manner.
• Enter purchase order of freight cost and send LOI to shipping line (mainly MSC) for new bookings.
• Ensure the integrity and accuracy of shipping data by daily checking and verifying information over multiple platforms.
• Maintain accurate and up-to-date shipping data in GMS software.
• Collaborate with internal teams to ensure shipping data is being effectively utilized.
• Facilitate and execute any customer reporting requirements. Collaborate with internal teams to ensure customers’ requirements are met.
• Collaborate with external inspectors and internal teams to arrange pre-shipment inspections.
• Processing of all required shipping documents via in-house software (including entering invoices in GMS system) and Shipping Lines Websites (i.e. SLI).
• Ensure timely filing of Customs Documentation.
• Processing of Letter of Credit and contract documentation.
• Processing of Bank Documents.
• Processing of transshipment documents.
• Facilitate and execute any system data requirements.
• Assist with other operational tasks as required.
• Weekly meetings with management.

Qualifications:

• At least 3 years experience in a similar role with specialized skills in Export Documentation.
• Proven experience working with Letter of Credits and Bank Documents.
• Experience working in shipping and booking functions of shipping lines websites.
• Proficient in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.
• Ability to multitask and prioritize tasks effectively.
• Be positive, and proactive and have a dynamic, solution-oriented approach.
• Strong attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to use initiative and apply practical skills to tasks as planned and also very importantly if tasks do not go to plan.

by Carl Trinidad