The strategic decision to outsource IT services has become increasingly popular among companies looking to optimize their operations and stay ahead of the competition. By entrusting certain aspects of their information technology infrastructure to capable professionals, organizations can unlock a multitude of benefits, including cost savings, access to specialized expertise, and enhanced efficiency. In this article, we will explore five key IT services that can be effectively delegated to experienced professionals.

The most commonly outsourced IT services are as follows:

#1. Cybersecurity

As the complexity and sophistication of cyber threats continue to rise, the practice of outsourcing cybersecurity services has emerged as an indispensable strategy for organizations across industries. In fact, the demand for such services has reached unprecedented levels, with most companies now embracing outsourcing to address at least one aspect of their cybersecurity requirements. By opting for cybersecurity outsourcing, businesses can harness the expertise of a dedicated team of professionals who possess in-depth knowledge and extensive experience in combating the ever-evolving landscape of cyber threats.

These specialized agencies bring to the table a wealth of resources, cutting-edge tools, and advanced technologies that enable them to effectively monitor networks, identify vulnerabilities, promptly respond to incidents, and implement robust security measures. Their comprehensive expertise spans across various critical areas, ensuring holistic protection for organizations. From threat intelligence and vulnerability management to conducting rigorous security assessments, facilitating swift incident response, and ensuring compliance with industry regulations, these outsourcing partners have the capability to address the multifaceted challenges of cybersecurity.

By leveraging the services of cybersecurity from outsourcing providers, companies can alleviate the burden of maintaining an in-house cybersecurity team and invest their resources in core business functions. The external experts possess up-to-date knowledge of emerging threats, trends, and best practices, enabling organizations to stay ahead of potential risks and vulnerabilities. Moreover, the scalability and flexibility offered by outsourcing allow businesses to adapt their cybersecurity measures as their needs evolve, ensuring they remain well-equipped to tackle new and emerging threats effectively.

Beyond the technical advantages, outsourcing cybersecurity services also contribute to cost savings and operational efficiency. Partnering with external experts eliminates the need for extensive investments in cybersecurity infrastructure, tools, and training, which can be prohibitively expensive for many organizations. Instead, businesses can allocate their budgets more strategically, paying for the specific services and expertise they require, and benefiting from the economies of scale achieved by the outsourcing provider.

#2. IT Helpdesk and Support Outsourcing

IT support plays a crucial role in ensuring the smooth operation of technology within an organization, offering assistance and guidance to both employees and the broader company when faced with technology-related challenges. The primary goal of IT support is to provide users with effective solutions to any IT problems they may encounter, enabling them to work efficiently and without disruption. However, the scope of IT support extends beyond issue resolution alone and encompasses a wide range of services aimed at optimizing technology utilization and performance.

One key aspect of IT support is troubleshooting and resolving IT issues. Whether it’s a malfunctioning hardware component, a software glitch, or a network connectivity problem, IT support professionals are adept at diagnosing and rectifying these issues promptly. They possess the expertise to identify the root cause of problems, implement appropriate fixes, and ensure that systems and devices are back up and running smoothly.

In addition to issue resolution, IT support is responsible for organizing and executing regular maintenance updates. This involves keeping software applications, operating systems, and other technology infrastructure up to date with the latest patches, bug fixes, and security enhancements. By proactively managing and applying these updates, IT support helps to prevent potential vulnerabilities and maintain a secure and stable IT environment.

Another critical area of IT support revolves around resolving password-related issues. From forgotten passwords to account lockouts, these support professionals assist users in regaining access to their accounts, resetting passwords, and implementing secure authentication practices. By promptly addressing password-related concerns, IT support ensures that employees can resume their work without unnecessary delays or security risks.

Data backup and recovery assistance is yet another vital service offered by IT support. They help users navigate the process of backing up important files and documents to ensure their protection in case of data loss or system failures. In the event of data loss, IT support professionals employ their expertise to retrieve and restore the lost information, minimizing any potential disruptions to business operations.

IT support also encompasses the installation and configuration of software applications. This involves assisting users in setting up new software on their devices, ensuring proper compatibility and optimal performance. Support professionals guide users through the installation process, configure software settings according to the organization’s requirements, and address any compatibility issues that may arise.

Furthermore, IT support personnel are responsible for providing technical assistance to employees, serving as the go-to resource for any technology-related queries or concerns. They offer guidance on using various software applications, troubleshoot user errors, and educate employees on best practices for utilizing technology efficiently and securely.

#3. Cloud Computing 

Cloud computing provides organizations with a wide range of computing services delivered over the internet, commonly referred to as “the cloud.” These services encompass various components such as servers, storage, databases, networking, software applications, analytics, and intelligent technologies. The fundamental premise of cloud computing is to enable businesses to access and utilize these resources on demand, fostering faster innovation, flexibility, and the benefits of economies of scale. Unlike traditional computing models, where businesses invest heavily in building and maintaining their own infrastructure, cloud computing offers a pay-as-you-go approach. This means that organizations only pay for the specific cloud services they utilize, allowing them to significantly reduce operating costs, optimize infrastructure management, and seamlessly scale their resources in alignment with their evolving business requirements.

By outsourcing cloud computing services, organizations can tap into the expertise and infrastructure of specialized cloud service providers. These providers possess extensive knowledge and experience in managing and delivering cloud services effectively and securely. By leveraging their services, businesses can offload the burden of building and maintaining their own physical infrastructure, as well as managing the complex technical aspects of cloud computing. Instead, they can rely on the expertise of external providers to handle the underlying hardware, software, and networking infrastructure required to deliver reliable and scalable cloud services.

One of the key advantages of outsourcing cloud computing is the ability to lower operating costs. By paying only for the specific cloud services used, organizations avoid significant upfront investments in infrastructure and ongoing maintenance costs. The cloud service provider takes care of hardware procurement, maintenance, and software updates, allowing businesses to focus their financial resources on core activities and strategic initiatives that drive growth.

Furthermore, outsourcing cloud computing enables organizations to run their infrastructure more efficiently. Cloud service providers have the expertise to optimize resource allocation, ensuring that businesses have access to the right amount of computing power, storage, and networking capabilities when they need them. This eliminates the need for businesses to invest in excess capacity that may go underutilized, leading to cost savings and improved operational efficiency.

Scalability is another major benefit of outsourcing cloud computing. As business needs change and fluctuate, organizations can seamlessly scale their cloud resources up or down based on demand. Whether there is a sudden spike in website traffic, the need for additional storage capacity, or the requirement to deploy new applications quickly, cloud service providers can rapidly allocate the necessary resources. This flexibility ensures that businesses can adapt to changing market conditions and customer demands without experiencing limitations or delays.

#4. Application Development and Maintenance (ADM) Outsourcing

Application Development and Maintenance (ADM) encompasses the entire lifecycle of creating, enhancing, and sustaining software applications that can be utilized across various platforms and devices. This process involves multiple stages, including design, development, testing, and ongoing maintenance to ensure the optimal performance and functionality of the applications.

Application development involves translating business requirements into technical specifications and designing a solution that meets the specific needs of an organization or end-users. Skilled developers use programming languages such as Java, C++, Python, or Swift, along with frameworks and tools, to write the code that brings the software to life. They collaborate with stakeholders to understand the desired features, user interface, and performance expectations to create a comprehensive development plan.

The testing phase is crucial in the application development process, as it involves rigorous evaluation and quality assurance measures to identify and rectify any defects or errors. Various testing techniques, such as functional testing, performance testing, security testing, and user acceptance testing, are employed to ensure that the application functions as intended and meets the desired standards of performance, reliability, and security.

Maintenance is an ongoing process that involves managing, updating, and improving the software applications throughout their lifecycle. This includes fixing bugs, addressing security vulnerabilities, adding new features or functionality, and adapting the application to changes in technology or business requirements. Regular maintenance activities help to ensure that the application remains stable, secure, and compatible with evolving platforms and operating systems.

While organizations may choose to keep application development and maintenance in-house, outsourcing these tasks has become increasingly common due to the specialized expertise required in this domain. Developing high-quality applications demands deep knowledge of programming languages, frameworks, and development methodologies.

#5. IT Enabled Services (ITES)

ITES refers to the outsourcing of processes where service providers use telecommunication technologies and the Internet to deliver services primarily to companies operating outside of the information technology (IT) industry.

The scope of ITES is vast and covers various domains such as finance, healthcare, logistics, customer support, and human resources. For instance, in the finance sector, ITES plays a crucial role in back-office operations, including data entry, financial analysis, and bookkeeping. In healthcare, ITES encompasses medical transcription, medical coding, claims processing, and healthcare analytics. Logistics companies, on the other hand, outsource tasks like supply chain management, order processing, and inventory management to ITES providers.

Finally, customer support is another significant area within ITES. Service providers offer multichannel customer support solutions, including phone, email, chat, and social media, to address customer inquiries, provide technical assistance, and ensure high-quality customer experiences.

To learn more about outsourcing, you can read our Top 8 Qualities of an Outsourcing Company in the Philippines article. We invite you to follow us on social media and to visit our website to learn more about our services.

About Us: Sourcefit is a widely recognized US-managed business process outsourcing company based in Manila, Philippines. We proudly serve over 100 clients with a workforce of more than 1,300 employees. Our global centers can serve multiple markets, and our staff is highly proficient in English, Spanish, French, and Portuguese. Whether you need a few or many employees, we can help you achieve your business goals and build high-quality offshore teams.

Latest Awards

Sourcefit’s commitment to excellence has been recognized through numerous industry awards and certifications.

We recently received the Fortress Cyber Security Award from the Business Intelligence Group. Sourcefit was also honored with the prestigious recognition of Best Outsourcing Solutions Provider in the Philippines during the 2023 Business Excellence Awards.

Other awards include: FT ranking of 500 high-growth Asia-Pacific, The Marketing Excellence Awards, Inquirer Growth Champion,  HR Asia Awards, among others.

Related Articles

The Ultimate Guide to It Outsourcing
The Top Outsourced IT Support Companies in the Philippines
Outsource Web Development from the Philippines: 2023 Trends
The Future of Global Outsourcing: Trends and Predictions for 2023 and Beyond
Data-Driven Insights: Top 5 Reasons Companies Outsource to the Philippines in 2023

Not sure where to start? Connect with us and see how Sourcefit can help you grow your business.