PH

Senior Designer

Position Summary:

We are seeking a highly skilled and experienced Senior Designer to join our creative team. The ideal candidate will have a strong background in web, print, and branding design, with the ability to deliver high-quality visual content that aligns with our brand and stakeholder objectives. Experience in the BPO industry is a plus, as you will be working closely with cross-functional teams to create compelling designs that resonate with a global audience.

Job Details:

  • Work from home
  • Monday to Friday | 9 AM to 6 PM
  • *There would be occasions where you will be requested to drop by the office.

Responsibilities:

  • Design and Development: Lead the design and development of creative concepts across various mediums, including web, print, and branding.
  • Branding: Maintain and enhance the brand identity of the company and its clients through consistent and innovative design solutions.
  • Web Design: Create responsive and user-friendly web designs, ensuring they are optimized for various devices and platforms.
  • Print Design: Design high-quality print materials, including brochures, flyers, posters, and other marketing collateral.
  • Collaboration: Work closely with marketing, product, and client teams to understand project requirements and deliver designs that meet business objectives.
  • Project Management: Manage multiple design projects simultaneously, ensuring all deadlines are met and deliverables are of the highest quality.
  • Quality Assurance: Review and approve designs before final delivery to ensure accuracy, alignment with brand guidelines, and high aesthetic standards.
  • Mentorship: Provide guidance and mentorship to junior designers, fostering a collaborative and innovative team environment.
  • Stakeholder Interaction: Engage with stakeholders to gather feedback, present designs, and make necessary adjustments based on their input.

Qualifications:

  • Experience: Minimum of 5 years of professional design experience, with a strong portfolio showcasing expertise in web, print, and branding design.
  • BPO Experience: Previous experience working in the BPO industry is highly preferred, with an understanding of the unique design needs and challenges in this sector.
  • Software Proficiency: Advanced proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, Figma, or similar tools.
  • Web Technologies: Familiarity with web technologies such as HTML, CSS, and basic JavaScript is a plus.
  • Branding Expertise: Demonstrated ability to create and maintain cohesive brand identities across various platforms.
  • Attention to Detail: High attention to detail, with a strong understanding of typography, color theory, and layout principles.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to present and explain design concepts to stakeholders.
  • Time Management: Strong organizational skills with the ability to manage multiple projects and meet tight deadlines.

Preferred Qualifications:

  • Experience working in a fast-paced BPO environment.
  • Knowledge of UX/UI design principles.
  • Experience with motion graphics and video editing is a plus.
  • A degree in Graphic Design, Visual Communication, or a related field.

by Carl Trinidad

Prior Authorization Specialist - Behavioral Health

Position Summary:

We are seeking a detail-oriented and experienced Prior Authorization Specialist - Behavioral Health to join our growing team. In this role, you will be responsible for verifying insurance eligibility, following up on prior authorizations, and ensuring that all necessary documentation is in place for accurate billing. The successful candidate will possess excellent communication and organizational skills, as well as the ability to work independently and as part of a team.

Job Details:

  • Work from home
  • Monday to Friday | 9:00 PM to 6:00 AM Manila Time
  • *Following US Holidays

Responsibilities:

  • Monitor, track prior authorization statuses, and follow up on authorization requests to ensure timely processing and approval.
  • Coordinate with facilities and the Utilization Review (UR) team to manage cases.
  • Ensure timely and efficient communication through emails and other correspondence.
  • Verify insurance eligibility and benefits for patients, ensuring all information is accurate and up to date.
  • Maintain thorough and accurate records of all prior authorization requests, approvals, and denials.
  • Communicate effectively with healthcare providers, patients, and insurance companies to resolve any issues related to prior authorizations and insurance verification.
  • Collaborate with other team members, including medical billers and coders, to ensure efficient and accurate billing processes.
  • Stay informed on the latest changes and updates to insurance policies, procedures, and regulations, applying this knowledge to the prior authorization process.
  • Other duties as assigned by the management.

Qualifications:

  • Minimum of 2 years' experience in medical insurance verification, prior authorization, or a related role in the US Healthcare Industry.
  • Experience in behavioral health and substance use disorder facilities (PHP and RTC levels of care preferred) is required.
  • Familiarity with medical terminology, diagnostic codes (ICD-10), and procedure codes (CPT). Knowledge of insurance policies, procedures, and regulations, including Medicare, Medicaid, and private insurance companies
  • Strong computer skills, including proficiency in Microsoft Office Suite and electronic health record systems.
  • Candidates must have excellent written and verbal communication skills and be well-versed in crafting punctual and professional emails.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
  • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
  • Experience working with electronic health record (EHR) systems, medical billing software, and insurance verification tools.

by Carl Trinidad

Optometric Prescription Specialist

Position Summary:

As an Optometric Prescription Specialist, you will play a pivotal role in ensuring the accurate interpretation and effective utilization of optical prescriptions. Your responsibilities encompass analyzing a wide array of prescriptions, and offering concise feedback, and solutions.

Job Summary:

  • Work from home
  • Monday to Friday | 10 PM to 7 AM Manila Time

Responsibilities:

  • Analyze and interpret a wide range of optical prescriptions, providing clear and concise feedback.
  • Provide expert advice and support to non-clinical staff on matters related to optometry and prescriptions.
  • Stay updated on the latest trends and standards in optometry to ensure the highest level of service quality.
  • Liaise with clients to clarify prescription details when necessary, ensuring a high level of customer service.
  • Maintain patient confidentiality and adhere to all HIPAA regulations while handling sensitive information.
  • Collaborate with global teams across various time zones, utilizing digital communication tools effectively.

Qualifications:

  • Doctor of Optometry (O.D.) degree from an accredited optometry program.
  • Valid state license to practice optometry.
  • Minimum of 2 years of experience in a clinical setting, with substantial exposure to reading and interpreting prescriptions.
  • Proficient in the use of digital communication tools and comfortable working in a remote environment.
  • Strong organizational and project management skills to handle training program development.
  • Ability to work independently with minimal supervision and collaborate effectively with a remote team.
  • Exceptional communication and interpersonal skills, with an emphasis on educating non-clinical staff.
  • Previous experience in a BPO setting is advantageous but not required.
  • Customer Service experience is a must

by Carl Trinidad