Dominican Republic

Sales Development Representative

Sales Development Representative

Location: Santo Domingo [Remote]

English: Advanced

Salary: RD$55,000

Open positions: 1

Schedule: Monday – Friday 9:00 am / 6:00 pm GMT [4:00 am – 1:00 pm Local time in the Dominican Republic]

About the role:

As a Sales Development Representative, your primary goal is client acquisition through effective scheduling of meetings for our Senior Sales Team. This role demands a proactive approach, exceptional pitching skills, and a solid understanding of IT and SAP recruitment. You will be instrumental in driving our business forward by securing meetings with key decision-makers in the IT industry.

Key Responsibilities:

Lead Generation and Meeting Scheduling: Utilize digital marketing data to identify potential clients and schedule meetings. Focus on engaging with IT Directors, CIO's, SAP Program Directors, and HR Directors to introduce our specialized SAP recruitment services.

Client Engagement: Conduct initial qualification of potential clients to assess their needs, whether for specific SAP roles, projects, or exploring new partnerships.

Data-Driven Sales Strategies: Leverage intent data and outreach campaigns to maximize meeting bookings and develop a consistent sales pipeline.

Performance Metrics: Achieve and surpass targets related to client meetings booked, number of pitches delivered, daily call volumes, and overall phone time.

Essential Skills and Qualifications:

Industry Knowledge: Deep understanding of the IT recruitment industry, with specific expertise in SAP.

Sales Proficiency: Strong ability in delivering elevator pitches and closing sales engagements.

Relationship Building: Excellent interpersonal skills to foster relationships and quickly connect with industry decision-makers.

Strategic Planning: Skilled in identifying target clients and aligning sales strategies to business goals.

Team Collaboration: Ability to work closely with Client Services Consultants ensuring a seamless transition and handover of new clients

by Carl Trinidad

Senior Support Specialist

Job Summary:

  • Location: Santo Domingo [WFH]
  • English: Advanced
  • Salary: RD$70,000
  • Schedule: 8:00 AM-5:00 PM, Monday to Friday

The Senior IT Support Specialist will have dual responsibilities, one, providing technical expertise to resolve escalated incidents and issues associated with the IT platform and two, directing a Support Services Team in support of 700+ employees across multiple geographic locations. This role is responsible for leading and overseeing all support service elements to include ticket management, PC imaging/deployments, PC hardware/software inventories, PC maintenance/support, mobile devices maintenance/support, and among others.

You will be part of a unique opportunity that will shape the future of IT at Supernus. The modern technology stack planned by the Supernus IT Management Team will help you grow your career in IT, as well provide growth at Supernus.

Essential Duties & Responsibilities:

  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Serve as the escalation person for other support services team members. Work closely with the team to resolve problems and provide mentoring.
  • Develop and lead new user IT orientation, onboarding, and training program.
  • Ensures SLAs are being met, triaging, and delegating tickets to technicians maintaining customer satisfaction.
  • Strong sense of ownership and accountability to identify tasks and see them through to completion.
  • Maintains knowledge base and works with management on creating/updating standard operating procedures.
  • Provide guidance and explain policies and procedures to IT support staff and end-users.
  • Schedule and proactively manage regular hardware and software upgrades for employees.
  • Administration of the company’s basic technology platforms (Microsoft Office 365, Teams, SharePoint, IP Phones, MDM, Remote tools, SCCM, etc.), including configuration and account creation/deletion.
  • Work closely with Supervisor of Support Services on special projects.
  • Collaborate with the IT and business manager(s) to brainstorm on ideas and strategies to enhance excellent customer experience in the organization.
  • Design and update IT products or services offering.
  • Install, test and configure personal computer devices, peripheral equipment and software.
    • Laptops, desktops, iOS & Android devices, Office 365, email accounts, network printers, etc.
  • Responsible for maintaining technical documentation on installation of software, configuration of hardware and problem troubleshooting.
  • Maintain, and implement where necessary, a highly accurate, maintained asset inventory, end-to-end asset management process, and accessible information database with automated, on-demand management reporting.
  • Identify and implement improvements on procedures and processes.
  • Actively participate in change control meetings and system maintenance activities.
  • Performs other duties as assigned.

Supervisory Responsibilities:

  • Oversee the activities of all support services members to ensure that they deliver excellent customer service and provide customer guidance.
  • Mentor, train, and groom junior members in the support services team.

Knowledge & Other Qualifications:

  • Bachelor’s degree in computer science or other related field with 5+ years of experience in a Help Desk environment or relevant experience.
  • ITIL Processes Knowledge.
  • Hands on experience with incidents and requests ticketing system (FreshService or ServiceNow)
  • Capable of lead innovation initiatives, process improvement and standardization within the IT organization.
  • Deep working knowledge supporting and maintaining Microsoft Windows 10 and Windows compatible applications in an enterprise environment
  • Knowledge of core technologies including but not limited to Active Directory, WAN/LAN/Wi-Fi, Core Networking, Cloud Services, Video Conferencing fundamentals and printing.
  • Hands on experience setting up and troubleshooting mobile devices.
  • Experience with Endpoint Client Security software.
  • Ability to pay attention to time management, as well as possessing analytical skills.
  • Ability to showcase good leadership skills to carry team members along.
  • Proficient in the English language (speaking, writing and comprehending).
  • Ability to work weekends if needed.

Supplemental Qualifications:

  • ITIL 4 Certification.
  • COMPTIA A+, or Network+, or Security+, or HDI Certification.
  • Hands on experience with System Center Configuration Manager or Microsoft Endpoint Manager.
  • Hands on experience with Mobile Device Management Platforms.
    • Jamf, Intune, AirWatch
  • Help Desk oversight experience.
  • Project management experience.

Other Characteristics:

  • Customer-oriented and patient.
  • Detail oriented and ensure all issues/ are recorded and acted upon.
  • Must be flexible and adapt quickly to change.
  • Must be creative, and be able to motivate, coach and lead others.
  • Ability to multitask and maintain focus on all areas of responsibility concurrently.
  • Live by Supernus values: commitment, caring, integrity, and innovation.
  • Authorized to legally work in the United States without visa sponsorship.
  • Candidate should be comfortable moving though out a five floor, connected two building complex.

Physical Requirements / Work Environment:

  • Position may require prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, and bending; the ability to push, pull, drag and/or lift to 35 pounds; normal manual dexterity and hand/eye coordination; repetitive hand movement using a computer keyboard and mouse.
  • Required to have close visual acuity to perform activities such as viewing a computer monitor and reading.
  • The worker is not substantially exposed to adverse environmental conditions.

by Carl Trinidad

Marketing Assistant

Please note that this position is full bilingual, therefore it is required advanced English. Also, please submit your resume on English.

Marketing Assistant

About Us:

Industria Business Lawyers LLP is a fully virtual law firm incorporated in Washington, D.C. with a significant presence in South Florida and New York. The firm focuses on corporate transactions and litigation, with a strong connection to the blockchain community. We specialize in drafting documents, researching regulatory compliance, and undertaking litigation on behalf of our clients located worldwide.

Responsibilities:

  • Content Creation and Coordination:
  • Draft content for blog posts, newsletters, and social media posts on platforms such as LinkedIn, Twitter, etc...
  • Initiate and manage email marketing campaigns via MailChimp
  • Coordinate branding and content creation for attorney and client-facing channels (AVVO, Superlawyers, Quora, etc.).
  • Manage SEO efforts and website content maintenance.
  • Create and maintain infographics for social media posts related to all of our practice areas.
  • Consistently post on all our social media platforms such as Instagram, Facebook, Twitter, Linkedin, and YouTube at least once a day. (You will be given guidance and assistance throughout the learning process)
  • Edit our formal infographics and podcast videos

Strategic Planning:

  • Establish positioning, identify target audiences, and develop marketing plans across different channels and segments.
  • Need someone who is versatile, adaptable, and resourceful.

Media Opportunities:

  • Identify opportunities for attorneys to appear as contributors in publications and podcasts.
  • Communication and Calendar Management:
  • Present ideas and deliverables to internal and external teams.
  • Maintain a content calendar for social media (LinkedIn and Twitter) and create captivating newsletters.

Additional Responsibilities:

  • Record videos and create instructional content. (Creating SOPs)
  • Handle other tasks as they arise.

Our Ideal Hire Is:

  • Upbeat, optimistic, and aligned with our company values.
  • Fast, efficient, and proactive in problem-solving.
  • A quick learner with previous marketing experience.
  • Excellent written and verbal English skills.
  • Detail-oriented and metrics-driven.
  • Technologically adept with a reliable internet connection.
  • An "A+ player" who collaborates effectively within a team.

Skills and Qualifications:

  • Strong project management skills.
  • Ability to collaborate with attorneys, staff, and team members.
  • At least one year of marketing experience for a law firm or professional services.
  • Proven success in developing marketing plans and campaigns.
  • Excellent written and verbal communication skills.
  • Metrics-driven mindset with a creative eye.
  • Experience with marketing automation and CRM tools.
  • Canva expertise is highly preferred, we would like someone who can design our graphics and optimize our images.

Some more detailed tasks of what we expect:

Content for our Corporate and Business Practice:

  • Educational Content: Develop blog posts that explain complex legal processes in simple terms, such as "Understanding the Basics of Corporate Governance."
  • Detailed Service Descriptions: Write comprehensive descriptions of services like "What to Expect from Our Contract Review Services" that detail the process and benefits.
  • SEO-Enhanced Content: Ensure each piece of content is optimized for search engines with relevant keywords like "corporate law services," "business litigation expert," and "compliance solutions."
  • Targeted Content Advertising: Produce targeted articles for specific audiences, such as "Top 5 Mistakes First-Time Home Buyers Should Avoid" to engage potential real estate clients.

Drafting Content for our Crypto and Blockchain Practice:

  • Weekly Articles: Draft and publish weekly articles on topics like "The Future of Cryptocurrency Regulations" or "How Blockchain Can Transform Traditional Business Operations."
  • Educational Emails: Send tailored educational emails to LinkedIn connections that provide value and establish the firm's expertise, such as updates on recent blockchain legal developments.
  • Social Media Reposts: Curate and share interesting articles and news on cryptocurrencies and blockchain technologies to maintain engagement and demonstrate thought leadership.

General Content Management:

  • Blog Management: Regularly update the corporate blog with posts that provide value, showcase services, and incorporate SEO best practices.
  • Social Media Coordination: Manage platforms including LinkedIn, Twitter, and Facebook, focusing on creating and sharing content relevant to both corporate and blockchain practices.
  • Newsletter and Email Campaigns: Develop and execute a monthly newsletter and targeted email campaigns to both current clients and potential leads that highlight key services, recent case successes, and firm news.
  • Video Management: Publish our videos to our channel, website and socials

Bottom Line

  • We want to launch a newsletter to our current contact list
  • We want to start an email campaign targeted at our referral sources
  • We want to improve our SEO efforts
  • The website needs to be edited and updated with 3 different types of content
  • Edit our videos and infographics
  • We need to be constantly posting on our social media good quality content

by Carl Trinidad