Dominican Republic

Medical Operations Specialist

Medical Operations Specialist

  • Spots Available: 1
  • Location: Santo Domingo [On-Site]
  • Salary: RD$85,000
  • Schedule: Monday to Friday | 8 AM to 5 PM EST
  • *Following US Holidays

What will you do?

We're on the lookout for passionate individuals ready to embark on a journey of growth and innovation. If you thrive on implementing cutting-edge systems and processes with an entrepreneurial flair, this role is tailor-made for you. At our company, we see potential everywhere, and we're committed to nurturing it. We believe in investing in our team members, providing them with opportunities to surpass expectations and create a significant impact within our organization.

Key responsibilities:

  • Supervise backend operations, optimize office infrastructure, and drive continuous improvement initiatives for operational efficiency.
  • Oversee copayments, deductibles, and other financial obligations, supervising the revenue cycle process.
  • Manage leads, schedule appointments, ensure accurate client information using CRM tools.
  • Handle client communications and assist in onboarding new clients.
  • Execute prior authorizations with insurance companies and verify eligibility.
  • Coordinate patient appointments and staff shifts, manage no-shows, cancellations, and organize team meetings while ensuring complete client documentation.

Required skills:

  • Proven experience in administration or a related field.
  • Strong organizational skills with attention to detail.
  • Excellent communication abilities.
  • Proficiency in CRM software and scheduling systems.
  • Ability to multitask in a fast-paced environment.
  • Leadership qualities with a proactive problem-solving approach.

Let's grow together and unleash your full potential!

by Carl Trinidad

Medical Billing Agent [Back Office]

Job Summary:

We're hiring a Medical Billing Agent! If you enjoy customer service, managing account balances, and staying organized, this role is for you.

RESPONSIBILITIES:

  • Provide quality customer service in the collection of outstanding account balances.
  • Document all collection activities and maintain organized records.
  • Respond to correspondence and verbal inquiries promptly.
  • Adhere to policies, procedures, and regulations applicable to the role.
  • Maintain acceptable levels of productivity for assigned accounts.
  • Utilize processes and client systems effectively.
  • Create reasonable payment plans for patients or responsible parties.
  • Communicate operational issues to supervisors, including client and PFS needs.
  • Respond to and follow up on all inquiries.

KNOWLEDGE, SKILLS, ABILITIES:

  • Effective verbal and interpersonal skills.
  • Proficient in phone etiquette and soft skills.
  • Strong critical thinking and investigative skills.
  • Bilingual in Spanish and English (both verbal and written communication).
  • Solid computer skills.
  • Familiarity with reading and understanding medical claims.
  • Ability to assess problems and determine the proper course of action.
  • Professional demeanor and attitude.
  • Detail-oriented with a commitment to excellence.

EDUCATION/EXPERIENCE:

  • High School Diploma.
  • 1+ year of credit/collections or customer service experience.
  • Alternatively, 1+ year of university coursework.

Join our team and contribute to providing high-quality healthcare services. We look forward to welcoming dedicated professionals to fill these rewarding positions.

by Garegin Hakobyan