Bridgetowne

Customer Service Representative

The Customer Service Representative is responsible for acting as the primary point of contact for customers, ensuring a timely and professional response to incoming customer calls and orders. You will answer incoming customer calls in a prompt and professional manner and will communicate effectively with customers to ensure accuracy and quality of customer account information and customer order data. You will also demonstrate the ability to effectively maneuver through appropriate system screens, utilize available department tools and information, and request assistance as needed.

Job Details:

  • Onsite Work Setup - Bridgetowne, Quezon City
  • Shifting Schedule
  • We are looking for someone who is amenable to work onsite on any shift schedule.

Responsibilities

  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders.
  • Answers incoming customer calls in a prompt and professional manner.
  • Communicate effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through appropriate system screens, utilize available department tools/information, and request assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and use effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one-to-one service to the individual customer.
  • May perform other related duties as required

Qualifications:

  • Excellent communication skills (written and oral) with the ability to communicate effectively.
  • Ability to type 30 words per minute and perform data entry accurately.
  • Working knowledge of Microsoft Office applications.
  • Excellent customer service skills.
  • Strong organizational skills and attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.
  • Willing to work onsite - Bridgetowne, Quezon City

National Material Quantity Surveyor

Position Summary:

The National Material Quantity Surveyor will be responsible for accurately analyzing and reviewing construction plans and specifications to prepare detailed material quantity takeoffs. This role is crucial in supporting the sales and project teams by ensuring precise takeoffs for flooring and related materials as per project requirements. The Quantity Surveyor will work closely with the Team Leads and will be part of a dedicated team responsible for delivering high-quality material takeoffs on time and within the standards set by the company.

Job Details:

  • Monday to Friday | 9 PM to 7 AM Manila Time
  • Work onsite (Bridge Town, QC)
  • *Following select Philippine Holidays

Responsibilities:

  • Plan and Specification Analysis:
    • Analyze and review plans and specifications to prepare accurate estimates with the necessary level of detail for all design stages (Budgetary, DD, CD, GMP, or Double-Check).
    • Ensure that all required materials are accounted for, including flooring, trims, transitions, and related components.
  • Material Quantity Estimation:
    • Create comprehensive material quantity estimates for flooring and associated materials to fulfill all requirements of the flooring bid package. (This position is not responsible for pricing material and labor.)
  • RFI Management:
    • Draft and submit project-specific Requests for Information (RFIs) for review by sales teams, architects, or general contractors to clarify any uncertainties in the plans or specifications.
  • Cost-Saving Identification:
    • Identify potential cost-saving opportunities and provide suggestions to project teams for material optimization and project efficiency.
  • Quality Control and Review:
    • Review own work to ensure accuracy and completeness prior to submission to the sales team.
    • Participate in a two-level review process, where the work is first reviewed by a local Team Lead and then by the U.S.-based Senior Estimator or Team Lead to catch any errors or omissions.
  • Standards and Compliance:
    • Complete all estimates in a timely manner and in accordance with National Estimating Standards and company guidelines.
    • Follow company procedures for estimating, documentation, and project management to maintain consistency and quality across all projects.
  • Collaboration and Reporting:
    • Work closely with the Team Lead to receive feedback and incorporate any necessary changes into future estimates.
    • Provide regular updates and reports to the Team Lead and other relevant stakeholders on project progress and any issues encountered.

Qualifications:

  • Bachelor’s degree in engineering (Civil, Mechanical, Electrical, or Structural), Architecture, or a related field. Candidates with equivalent experience in material quantity surveying or a related discipline will also be considered.
  • Minimum of 2-5 years of experience in a related field, such as quantity surveying, architecture, or engineering.
  • Prior experience in material quantity takeoffs is highly desirable.
  • Strong ability to read and interpret construction plans, particularly U.S.-based plans.
  • High level of analytical thinking to assess plans and identify potential issues or areas for cost savings.
  • Must be extremely detail-oriented, with the ability to ensure that all estimates are thorough and accurate.
  • Proficiency in working with imperial measurements is essential.
  • Experience in Microsoft Office Suite and Estimating Software, highly desired, but not required as training will be provided.
  • Excellent verbal and written communication skills to draft clear RFIs and collaborate effectively with team members and stakeholders.

Implementation Builder

Position Summary:

The Implementation Builder will play a crucial role in ensuring our customers are seamlessly onboarded onto the Client’s platform. Working closely with the Implementation Specialists, you will be responsible for accurately entering customer data and configuring platform settings per the specifications given to you from the assigned Implementation Specialist. Your attention to detail and organizational skills will be key to helping our customers get up and running smoothly.

Job Details:

  • Implementation Builder
  • Work from Home
  • Monday to Friday | 9PM to 6AM Manila time
  • *Following PH Holidays

Responsibilities:

  • Data Entry: Ensure accurate and efficient entry of customer data into the Client's platform.
  • CRM Management: Maintain thorough and organized notes within our CRM (Hubspot), ensuring data hygiene and up-to-date customer records.
  • Platform Configuration: Assist in configuring customer settings within the Client's system to tailor the platform to their specific needs.
  • File Conversion: Manipulate and convert customer files (e.g., CSVs, PDFs) into formats compatible with the Client's systems.
  • Collaboration: Work closely with Implementation Specialists to configure customer accounts through the onboarding process.

Qualifications:

  • Experience: Previous experience in data entry and working with CRM systems like Hubspot or similar.
  • Technical Skills: Proficiency in converting files into CSV formats for import into software platforms.
  • Organizational Skills: Highly organized with a strong ability to take detailed notes and manage multiple tasks simultaneously.
  • Attention to Detail: A keen eye for detail, ensuring accuracy in data entry and file conversions.
  • Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.
  • Industry Knowledge: Familiarity with the roofing or construction industry is a plus, but not required.