Bridgetowne

Planning and Scheduling Specialist

Job Summary:

This role involves creating, maintaining, and reviewing construction schedules and spending according to project scopes. As a Planning & Scheduling Specialist, You’ll collaborate with cross-functional teams to ensure accurate scheduling and effective handoffs. Key responsibilities include facilitating verification processes, managing escalations, presenting updates, and preparing resource allocation plans. Additionally, you’ll oversee schedules, track risk management plans, and issue deviation warnings that could impact project outcomes.

Job Details:

• Planning & Scheduling Specialist
• Work Onsite - Bridgetowne, QC
• Night Shift (9 PM to 6 AM Manila Time, but must be open to working outside these hours)

Responsibilities:

• Create, maintain, review and administer construction schedules and spend by POE / SOW - Works with Scoping, Construction, Materials, PM, and Integration - Hands off the schedule to CX
• Facilitate the buildable verification for the GC schedule and material release forecast to hand off buildable schedule to PMO/CX Ops
• Support the project management team in the planning, tracking, analysis, and reporting of projects, including dashboard maintenance. - Facilitate and participate in weekly schedule reviews with an approach to facilitate accuracy in project execution and reporting
• Manage any escalations or issues that arise during construction and recommend solutions / replacements - Present information for internal meetings on the rolling schedule.
• Prepare short and long-term resource allocation plans based on input from all key players and team members. - Oversee schedules and risk management plans and provide serious deviations warnings hindering project results.
• Other duties as assigned.

Qualifications:

• 2+ years of experience
• You have strong Microsoft Word and Excel skillset
• You’re skilled in organizing resources, establishing priorities, and working effectively at all levels in a collaborative team environment
• You possess great attention to detail
• Safety is a part of your day to day
• You have a track record of completing work with a high level of quality
• You have a knack for figuring out hard problems and enjoy a hands-on approach to your work
• You are looking for long-term projects
• You have project management skills and the ability to resolve complex problems and issues
• You have telecom construction experience - preferred
• You have previous scheduling experience
• You are familiar with 811 rules and requirements
• You like working in a fast pace environment
• You work well in a team setting

by Carl Trinidad

Learning and Quality Consultant

Position Summary:

The Learning and Quality Consultant is responsible for the assessment/analysis, design, and delivery of continuous learning and organizational development programs across different teams to support Sourcefit and its Client’s operational excellence. The Learning and Quality Consultant ensures appropriate training solutions are provided to enable efficient and effective execution of key business initiatives. This individual is responsible for fostering close relationships with internal and external clients to ensure program and project success. The Learning and Quality Consultant will manage content, identify and assess learning goals, track progress toward meeting goals, collect and present data to evaluate the learning process, design and facilitate content for internal programs and coordinate training and other logistical L&D activities. He/She serves as a consultant, coach, and resource to leaders in addressing team development needs and delivering learning through various formats including classroom, web, and e-learning.

Job Details:

• Onsite (Bridgetowne, Pasig)
• Monday to Friday | 9 PM to 6 AM (may change depending on the client’s needs)

Responsibilities:

• Coordination of activities including alignment with Clients and other Business Functions to ensure project completion on time and schedule and availability to target audience.
• Coordination, development, and administration of pre- and post-training activities, including testing, certification and coaching/reinforcement efforts in support of development
• Coordination of classroom, webinar activities and training programs for a specific audience.
  Schedule and coordinate training classes to ensure knowledge is learned by identified timelines
• Utilize adult learning principles and training philosophies to ensure utilization of a variety of vehicles which leads to increased knowledge retention
• Develop or select teaching aids, such as training workbooks, participant guides, infographics, videos, hands on e-learning tutorials and reference materials
• Support the tracking and communication of corporate and client training initiatives
• Ensure all levels are trained to meet or exceed established performance standards
• Confer with SMEs of the business to gain knowledge of work situations requiring training and better understand changes in policies, procedures, regulations and technologies
• Build and maintain effective business relationships to different departments, teams, and clients throughout the organization
• Develop programs or job aids that support the business needs while meeting deadlines
• Maintain expert knowledge of training programs and systems usage
• Personal development and accomplishment of appropriate departmental goals
• Ensure all materials always have the most current information via applicable internal business collaboration
• Recommend and develop solutions to improve any findings from all customer data sources
• Leads and coordinates service-related projects and activities to ensure continuous quality improvement initiatives in line with the training initiative
• Gather data from different teams, departments, and clients to ensure a proactive approach when recommending a solution
• Identify skill or process gap opportunities and provide recommendations
• Other projects and responsibilities may be added at the manager’s discretion

Qualifications:

• At least 2 years’ experience in content development
• Solid understanding on Training Life Cycle using ADDIE Principles
• Excellent background on Data Analytics (Preferably Six Sigma Yellow Belt)
• Excellent English communication Skills
• Experience in a BPO Setting (nice to have)
• Experience dealing directly with Foreign Clients (nice to have)

by Carl Trinidad

Customer Service Representative

The Customer Service Representative is responsible for acting as the primary point of contact for customers, ensuring a timely and professional response to incoming customer calls and orders. You will answer incoming customer calls in a prompt and professional manner and will communicate effectively with customers to ensure accuracy and quality of customer account information and customer order data. You will also demonstrate the ability to effectively maneuver through appropriate system screens, utilize available department tools and information, and request assistance as needed.

Job Details:

• Onsite Work Setup - Bridgetowne, Quezon City
• Shifting Schedule
• We are looking for someone who is amenable to work onsite on any shift schedule.

Responsibilities

• Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders.
• Answers incoming customer calls in a prompt and professional manner.
• Communicate effectively with customers to ensure accuracy and quality of customer account information and customer order data.
• Demonstrates the ability to effectively maneuver through appropriate system screens, utilize available department tools/information, and request assistance as needed.
• With supervision and coaching, learn how to develop and ask open-ended questions and use effective listening skills to obtain information from the customer.
• Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
• Effectively utilizes feedback from call monitoring to continuously improve performance in providing one-to-one service to the individual customer.
• May perform other related duties as required

Qualifications:

• Excellent communication skills (written and oral) with the ability to communicate effectively.
• Ability to type 30 words per minute and perform data entry accurately.
• Working knowledge of Microsoft Office applications.
• Excellent customer service skills.
• Strong organizational skills and attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
• Ability to retain information and utilize critical thinking skills.
• Ability to balance multiple work assignments and adapt to a changing work environment.
• Willing to work onsite - Bridgetowne, Quezon City

by Carl Trinidad