Bridgetowne

Customer Service Representative - TS

Job Summary:

As a Customer Service Representative, you will be responsible for providing support to our client's customers. The support will be provided through various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Job Details: 

  • Customer Service Representative
  • Bridgetowne, QC  (Work from home until further notice)
  • Shift: The Shift will follow a 4x12 schedule. The Support provided by the client is 24x7, and we are looking for people who are very flexible when it comes to the shift.

Responsibilities:

  • Respond to customer queries via phone, email, or chat.
  • File/create tickets on customer interactions
  • Familiarize yourself with products and services offered by the client
  • Record all customer interactions
  • Escalate issues to another department as needed
  • Ensure Customer satisfaction and provide professional customer support We are not expecting huge traffic of incoming calls at the start, so you may be tasked to do the following during downtime:
  • Annotation-Some basic QA task

Qualifications:

  • At least 2 years’ experience in a customer service role
  • Excellent English communication skills
  • Experience with Zendesk (Nice to have)
  • Amenable to working any shift including weekends
  • Good phone etiquette

by Carl Trinidad

Customer Care Representative

Position Summary:

As a Customer Care Representative, you will be responsible for supporting customer sales and pre-sales technical questions, prospect for new customers and provide product selection, pricing, and proposals to channel partners.

Job Details:

  • Work Onsite at Bridgetowne, Pasig
  • Monday to Friday | 8 PM to 5 AM - PH Time
  • *Following specific US Holidays

Responsibilities:

  • Handle incoming calls, chat, and email queries for sales and pre-sales technical questions.
  • Provide Product Selection, Pricing, Quotation, Availability, Technical information.
  • Maintain relationships and favorable contacts with current and potential accounts.
  • Qualify a call based on the details provided to best assist the customer.
  • Walk customer through online order placement and/or locating the correct product.
  • Prioritize inquiries based on channel needs and meet SLAs.
  • Receive, log, and assist in resolving channel partner and end customer complaints. Resolve customer issues/problems. Coordinate with other inter-company departments to satisfy customer needs.
  • Support sales and marketing managers as necessary regarding sales activities.
  • Rotational weekend support for High-touch Channels.

Qualifications

  • Experience in HVAC is preferred.
  • Experience in Chemical or Filtration industry a plus.
  • Proficient in Excel, Word and Outlook.
  • 1-3 Years in Customer Service.
  • Ability to multi-task in a fast-paced manufacturing/office environment is a must.
  • Strong communication skills via telephone, email, and chat required.
  • Capable of working independently and striving for success while working in a team organization.
  • Understand how to follow a lead, nurture an opportunity, and complete an order.
  • Positive attitude, highly motivated, competitive and a self-starter.
  • Excellent listening ability required for effective sales communication.
  • Bilingual skills are a plus.

by Carl Trinidad

Company Nurse

Position Summary:

As our Company Nurse, you will be a cornerstone in maintaining and elevating the health and well-being of our workforce. In this role, you will provide comprehensive medical care, ranging from first aid and minor medical procedures to conducting health screenings and spearheading wellness initiatives. You will serve as a vital resource and advocate for our employees, playing a key role in cultivating a safe, healthy, and productive workplace environment. Your expertise will be instrumental in ensuring our employees are physically and mentally equipped to excel in their roles.

Job Details:

  • Bridgetowne, Quezon City (On-site)
  • Shifting schedules, covering 8 am to 5 pm (day shift) and 8 pm to 5 am (night shift), with possible adjustments as needed
  • 5 months contract.

Responsibilities:

  • Direct Medical Care: Administer daily medical assistance to employees, addressing minor illnesses and injuries, and making critical decisions in emergency situations.
  • Health Screenings and Assessments: Conduct regular health evaluations, and fit-to-work assessments, and manage the process for Annual Physical Exams and Executive Check-ups.
  • Wellness and Education: Lead initiatives in health education, focusing on topics such as disease prevention, nutrition, and stress management, to foster a healthier workforce.
  • Collaboration with Healthcare Providers: Work closely with our healthcare partners on HMO-related activities, including enrollments, renewals, updates, and termination processes.
  • Workplace Safety Initiatives: Collaborate with management to develop and implement workplace safety and health programs, enhancing the overall well-being of employees.
  • Record Keeping and Confidentiality: Maintain strict confidentiality of employee health records while ensuring accurate and up-to-date medical documentation.
  • Clinic Management: Keep the clinic space organized and hygienic, ensuring a welcoming and professional environment for employee care.
  • Versatile Team Player: Be ready to undertake additional responsibilities as required by the medical services team, demonstrating flexibility and adaptability.

Qualifications:

  • Professional Certification: Must possess an active PRC Nursing License.
  • Experience: Minimum of 2 years experience in a clinical setting, with a preference for backgrounds in occupational health or similar fields. Prior experience in the BPO industry will be considered an advantage.
  • Flexibility in Scheduling: Willingness to work on shifting schedules, including night shifts.
  • Communication Skills: Exceptional communication and interpersonal abilities, capable of empathetic and effective interaction with a diverse workforce.
  • Organizational Prowess: Strong organizational and time management skills, able to handle multiple tasks efficiently.
  • Teamwork and Independence: Ability to work effectively both independently and as part of a broader team.
  • Problem-Solving Attitude: Proactive approach with a strong problem-solving orientation.
  • Technical Proficiency: Good knowledge of MS Office Suite and ability to adapt to other healthcare management software.

by Carl Trinidad