ICT & Creative Services

Tier 1 Technical Support Specialist

As a Tier 1 Technical Support Specialist, you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication skills, and a commitment to delivering outstanding customer service.

Job Details:

  • Eastwood Libis, Quezon City
  • Monday to Sunday | Shifting Schedule (24/7 coverage)
  • Holidays followed: to be determined.
  • Start date: October 31, 2024

Responsibilities:

  • Manage and resolve queries through a web-based ticketing system, phone calls, or live chat, supporting a range of users from administrators to students.
  • Accurately identify, validate, and clarify reported issues.
  • Provide solutions for issues that are addressable through the user interface.
  • Document, replicate, and troubleshoot simple software bugs.
  • Maintain comprehensive and clear records of all actions in the ticketing system.
  • Escalate complex issues beyond Tier 1 capability to the Tier 2 Support team.
  • Offer consistently friendly, efficient, and reliable support, with timely updates to users.
  • Participate in creating support documentation as needed.
  • Undertake additional duties as directed by the supervisor, demonstrating adaptability.

Qualifications:

  • High School diploma
  • Strong technical, troubleshooting, and analytical skills
  • Proven ability to function in a self-directed environment.
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change.
  • Ability to handle clients professionally during all interactions.
  • Ability to demonstrate empathy.
  • Strong written and verbal communication skills.
  • Sense of humor.

Preferred Qualifications:

  • Working as a teacher or college instructor using similar educational technology to Canvas.
  • Working at a school or college supporting educational technology.
  • Experience using and supporting powerful cloud-based technology.
  • Remote work experience with communication in Slack and/or Jira.

by Carl Trinidad

Senior Designer

Position Summary:

We are seeking a highly skilled and experienced Senior Designer to join our creative team. The ideal candidate will have a strong background in web, print, and branding design, with the ability to deliver high-quality visual content that aligns with our brand and stakeholder objectives. Experience in the BPO industry is a plus, as you will be working closely with cross-functional teams to create compelling designs that resonate with a global audience.

Job Details:

  • Work from home
  • Monday to Friday | 9 AM to 6 PM
  • *There would be occasions where you will be requested to drop by the office.

Responsibilities:

  • Design and Development: Lead the design and development of creative concepts across various mediums, including web, print, and branding.
  • Branding: Maintain and enhance the brand identity of the company and its clients through consistent and innovative design solutions.
  • Web Design: Create responsive and user-friendly web designs, ensuring they are optimized for various devices and platforms.
  • Print Design: Design high-quality print materials, including brochures, flyers, posters, and other marketing collateral.
  • Collaboration: Work closely with marketing, product, and client teams to understand project requirements and deliver designs that meet business objectives.
  • Project Management: Manage multiple design projects simultaneously, ensuring all deadlines are met and deliverables are of the highest quality.
  • Quality Assurance: Review and approve designs before final delivery to ensure accuracy, alignment with brand guidelines, and high aesthetic standards.
  • Mentorship: Provide guidance and mentorship to junior designers, fostering a collaborative and innovative team environment.
  • Stakeholder Interaction: Engage with stakeholders to gather feedback, present designs, and make necessary adjustments based on their input.

Qualifications:

  • Experience: Minimum of 5 years of professional design experience, with a strong portfolio showcasing expertise in web, print, and branding design.
  • BPO Experience: Previous experience working in the BPO industry is highly preferred, with an understanding of the unique design needs and challenges in this sector.
  • Software Proficiency: Advanced proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, Figma, or similar tools.
  • Web Technologies: Familiarity with web technologies such as HTML, CSS, and basic JavaScript is a plus.
  • Branding Expertise: Demonstrated ability to create and maintain cohesive brand identities across various platforms.
  • Attention to Detail: High attention to detail, with a strong understanding of typography, color theory, and layout principles.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to present and explain design concepts to stakeholders.
  • Time Management: Strong organizational skills with the ability to manage multiple projects and meet tight deadlines.

Preferred Qualifications:

  • Experience working in a fast-paced BPO environment.
  • Knowledge of UX/UI design principles.
  • Experience with motion graphics and video editing is a plus.
  • A degree in Graphic Design, Visual Communication, or a related field.

by Carl Trinidad

Power Platform Developer

Position Summary:

We are seeking a skilled Power Platform Developer to design, develop, and maintain solutions within the Microsoft Power Platform ecosystem. The ideal candidate will have expertise in Power Apps (Canvas and Model-Driven Apps), Power Automate, Power BI, and Power Virtual Agents, as well as the ability to integrate these solutions with other Microsoft services and third-party applications. This role will involve collaborating with business stakeholders to gather requirements, deliver custom solutions, and ensure that all implementations are scalable, maintainable, and secure. Additionally, you will provide technical support, training, and apply DevOps practices to automate deployment, monitoring, and management of Power Platform solutions.

Job details:

  • Monday to Friday
  • Work from home

Responsibilities:

  • Design, develop, and maintain applications using Microsoft Power Apps (Canvas and Model-Driven Apps).
  • Automate business processes and workflows using Power Automate.
  • Create data visualization and reporting solutions using Power BI.
  • Develop and manage chatbots using Power Virtual Agents.
  • Build and customize Power Pages using JavaScript and other web technologies.
  • Integrate Power Platform solutions with other Microsoft services and third-party applications.
  • Collaborate with business stakeholders to gather requirements and deliver custom solutions.
  • Ensure solutions are scalable, maintainable, and secure.
  • Provide technical support and training to users.
  • Implement and manage SQL databases to support Power Platform solutions.
  • Apply DevOps practices to automate deployment, monitoring, and management of Power Platform solutions.
  • Stay updated with the latest features and updates in the Microsoft Power Platform.

Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Power Platform Developer or in a similar role.
  • Strong knowledge of Microsoft Power Platform products, including Power Apps, Power Automate, Power BI, and
  • Power Virtual Agents.
  • Proficiency in JavaScript, HTML, and CSS for customizing Power Pages.
  • Experience with relational databases (e.g., SQL Server, Dataverse).
  • Familiarity with Azure services and integrations.
  • Experience with DevOps practices and tools (e.g., Azure DevOps, Git).
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills.

by Carl Trinidad