BPO Leaders More Confident Than Peers in Other Industries

MANILA, Philippines – Leaders in the business process outsourcing (BPO) industry tend to be more confident than their counterparts in other industries, according to a global study on leadership development.

BPO leaders were confident because they felt capable of executing their jobs well, said Richard Wellins, senior vice president of Development Dimensions International (DDI), which prepared the “Global Leadership Forecast 2008-2009” report.

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