The call center industry in the Philippines employs more than 1 million Filipinos or 1.2% of the entire population. The industry is expected to grow its revenue to $29 billion and add 160,000 more jobs by 2022. It’s not surprising that most fresh graduates look for call center jobs in fast-growing companies like Sourcefit as their stepping stone into the corporate world with competitive benefits and opportunities for growth and learning.
Sourcefit is a Business Process Outsourcing (BPO) company based in Manila, Philippines. For over 11 years, the firm has been a leading provider of custom offshore staffing solutions in the country. Not to mention, it has grown to nearly 1,000 people strong by challenging itself every day to anticipate the future needs of its clients. As the firm expands, it is currently hiring call center jobs like Customer Service Representative, Customer Care Support, and Customer Service.
Customer Service Representative (You will report and take action on logistics issues for large business clients)
Being a customer service representative is one of the call center jobs that entails working closely with many of the firm’s large business clients. You will monitor and communicate with the customer’s products. Also, you will ensure they have gotten their questions answered.
As a customer service representative, one of the call center jobs in the company, your career details require you to work from Monday to Friday, 10 PM to 7 AM. The main office is located in Eastwood, QC. Currently, the setup is work from home until further notice.
The responsibilities of a customer service representative require you to report and take action on logistics issues for large business clients, provide excellent phone, chat, and email customer support, and monitor shipment progress. Also, such call center jobs need you to maintain a relationship with all transportation providers and clientele. Not to mention, you are to organize and update all shipment data in Excel. Lastly, you will provide website troubleshooting assistance to clients.
To qualify for one of the call center jobs, you need to remain calm, think on your feet, and understand the responsibility of your job position. You must be team-oriented, helpful, professional, and focused. Also, you should have excellent written and oral English communication skills with a strong work ethic. You must have multitasking and prioritization skills with the ability to adapt to change.
Customer Care Support (You are responsible for providing high-level assistance to lawyers in Canada & Australia)
Call center jobs such as customer care support are responsible for providing high-level assistance to lawyers in Canada & Australia. You will communicate through a variety of channels, including phone, email, and messaging. You will also be responsible for some administrative tasks from time to time.
As customer care supports, the call center jobs details require you to work from Monday to Friday from 11 PM to 8 AM (Canadian Shift) or Monday to Friday from 6 AM to 3 PM (AU Shift). Responding to sales/support calls and customer email inquiries is one of your responsibilities. You will also be responsible for training/product demos, PDF development, and various administrative tasks.
To qualify as a customer care support, you must have at least 3 years of experience in a similar role. You must have good communication skills, and sophistication since you will be talking to law professionals. Finally, such call center jobs necessitate prior experience providing technical support.
Customer Service (Your assistance will be in various channels such as phone calls, email, and chat)
As a customer service, one of the call center jobs in the company, you will be responsible for providing support to our client’s customers. Your assistance will be in various channels such as phone calls, email, and chat. You must also provide best-in-class customer service and ensure customer satisfaction.
In customer service, the call center jobs require applicants to work in Eastwood Libis, QC, Monday to Friday, from 8 AM to 5 PM. You will be working from home until further notice.
As a customer service, one of the company’s call center jobs, your responsibilities include communicating and explaining basic information to customers as well as overcoming and resolving customer concerns. You must interact with them via telephone and live chat to handle their inquiries and issues. Finally, meeting daily, weekly, and monthly KPIs (AHT, Quality, and Customer Voice) is critical.
To qualify for one of the call center jobs, you must have at least three years of experience in a customer service role. You must have the ability to multitask between multiple tools and systems. Also, you must demonstrate functional skills in communicating and explaining basic information to the customer.
Such call center jobs require you to be aware of the company policies and procedures. You must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, as well as maintain composure in stressful situations and manage angry or upset customers. Also, you should have a high focus on attendance. Lastly, you must be amenable to shifting schedules.
Eyeing to be employed in call center jobs, we will provide you certain benefits like health insurance plans (HMO) and competitive salaries. You will receive maternity leave of up to 120 days, allowances, and paid time offs. Not to mention, you will get to experience a fun and relaxed environment with cool company-wide events.
If you wish to apply to one of the call center jobs above, visit our page at Sourcefit Careers. You might enjoy being part of our big family. Also, do not forget to @SourcefitPH on our social media and visit our website to read more blogs.
