Dominican Republic

Medical Billing Agent [Back Office]

Job Summary:

We're hiring a Medical Billing Agent! If you enjoy customer service, managing account balances, and staying organized, this role is for you.

RESPONSIBILITIES:

• Provide quality customer service in the collection of outstanding account balances.
• Document all collection activities and maintain organized records.
• Respond to correspondence and verbal inquiries promptly.
• Adhere to policies, procedures, and regulations applicable to the role.
• Maintain acceptable levels of productivity for assigned accounts.
• Utilize processes and client systems effectively.
• Create reasonable payment plans for patients or responsible parties.
• Communicate operational issues to supervisors, including client and PFS needs.
• Respond to and follow up on all inquiries.

KNOWLEDGE, SKILLS, ABILITIES:

• Effective verbal and interpersonal skills.
• Proficient in phone etiquette and soft skills.
• Strong critical thinking and investigative skills.
• Bilingual in Spanish and English (both verbal and written communication).
• Solid computer skills.
• Familiarity with reading and understanding medical claims.
• Ability to assess problems and determine the proper course of action.
• Professional demeanor and attitude.
• Detail-oriented with a commitment to excellence.

EDUCATION/EXPERIENCE:

• High School Diploma.
• 1+ year of credit/collections or customer service experience.
• Alternatively, 1+ year of university coursework.

Join our team and contribute to providing high-quality healthcare services. We look forward to welcoming dedicated professionals to fill these rewarding positions.

by Garegin Hakobyan