Dominican Republic

Medical Billing Agent [Back Office]

Job Summary:

We're hiring a Medical Billing Agent! If you enjoy customer service, managing account balances, and staying organized, this role is for you.


  • Provide quality customer service in the collection of outstanding account balances.
  • Document all collection activities and maintain organized records.
  • Respond to correspondence and verbal inquiries promptly.
  • Adhere to policies, procedures, and regulations applicable to the role.
  • Maintain acceptable levels of productivity for assigned accounts.
  • Utilize processes and client systems effectively.
  • Create reasonable payment plans for patients or responsible parties.
  • Communicate operational issues to supervisors, including client and PFS needs.
  • Respond to and follow up on all inquiries.


  • Effective verbal and interpersonal skills.
  • Proficient in phone etiquette and soft skills.
  • Strong critical thinking and investigative skills.
  • Bilingual in Spanish and English (both verbal and written communication).
  • Solid computer skills.
  • Familiarity with reading and understanding medical claims.
  • Ability to assess problems and determine the proper course of action.
  • Professional demeanor and attitude.
  • Detail-oriented with a commitment to excellence.


  • High School Diploma.
  • 1+ year of credit/collections or customer service experience.
  • Alternatively, 1+ year of university coursework.

Join our team and contribute to providing high-quality healthcare services. We look forward to welcoming dedicated professionals to fill these rewarding positions.