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Customer Service

Sourcefit answers the needs of small and medium-sized businesses with flexible low-cost solutions
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Work with talented Filipinos located outside the US!
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In virtually every industry, companies face fierce competition and extreme pressure to maximize their resources. Managers and entrepreneurs must make decisions quickly and are given precious little room for error. Companies relying on teleservices to support their customers must find solutions that offer a superior customer support experience while at the same time providing cost efficiency, operational flexibility and strategic compatibility. At Sourcefit, we have created a state-of-the art call center in Manila to answer all of these challenges.

We designed and built our operation from the ground up to meet the varied and challenging teleservices needs of small and medium sized businesses. We are flexible, focused, cost-effective and service oriented. At the core of our vision are comprehensive metrics of excellence that infuse our DNA and provide a clear benchmark for each employee and for the organization as a whole. Through remote staff customer service outsourcing with us, we will help you create a team that will provide world class service and performance, whether you require one virtual help desk agent or a full team.

Our domain expertise in offshore customer service extends to every aspect of our operation, from recruiting the best customer service Philippine staff; to implementing the best technologies and providing the most effective management and oversight for your support staff. We will work closely with you to develop a solution that fits your business perfectly, beginning with strategic planning of your operation, through seamless integration with your local team, to operation and expansion. And by truly understanding your business we will create a team that will be dedicated to your success and will reflect positively on your products and brand.

Please give us a call today to find out more about how we can help you maximize your resources and improve your results.

OFFSHORE IN THE PHILIPPINES

GET FLEXIBLE LOW COST SOLUTIONS FOR SMALL AND MEDIUM-SIZED BUSINESS WITH SOURCEFIT

Partner with experts with 10+ years of experience

Grow your team by hiring one to 100 employees

Save up to 70% on Labor Costs with an offshore team

No obligation until you’ve found the perfect fit

Features and Benefits

Pricing

Entry level

$980.00 / month
(Staff Leasing)

$8.00 / hour
(Small Projects)

Mid level

$1,100.00 / month
(Staff Leasing)

$9.00 / hour
(Small Projects)

Expert level

$1,300.00 / month
(Staff Leasing)

$12.00 / hour
(Small Projects)

About Us

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About Us

Sourcefit is an American-managed outsourcing company in the Philippines with state-of-the-art production offices located in Manila. We help companies large and small to lower costs and increase productivity by providing highly skilled, highly motivated remote staff who can match the performance of onshore staff at a fraction of the cost. But our mission goes beyond staffing and productivity. We are committed to working closely with you to establish a long-term strategy that will turn your offshore initiative into real, enduring value for your business.

Why the Philippines

The Philippine outsourcing sector is regarded as one of the fastest growing industries in the world. With global demand for outsourcing services expected to hit 220 billion dollars by 2020, there are number of compelling reasons why companies have been shifting their processes to the Philippines, rather than keeping them onshore or at other outsourcing destinations such as India:

Sourcefit Infrastracture and security

Sourcefit’s first project involved integrating with the billing system of Fortune 100 Telecom provider Vodafone, so security and reliability have been a core focus for us from day one. We are extremely proud of our multiple layers of redundancy on all mission-critical devices, networks and systems and our perfect uptime record. In addition, maintaining complete process security is a company-wide commitment that infuses every aspect of our operation. We are PCI-DSS certified, ISO 9001 certified and HIPAA compliant.
 21st Floor, CyberOne Bldg,
Eastwood Cyberpark,
1110 Bagumbayan, Quezon City
Metro Manila, Philippines
  U.S./International: +1 808 377 4547
  Philippines: +63 2 84702484
  U.S. Toll Free: +1 888 433 8801
  UK/Europe: +44 203 318 9847
  Australia: +61 863 652 831
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