Cebu City
IT Specialist (Onsite)
The IT Specialist is a key member of the information technology team and is responsible for providing technical support to the organization. The successful candidate will work closely with the IT team and other departments to ensure that the company's systems are running efficiently and effectively.
Job Details:
- Work Onsite - i2 Building | Cebu City
- Monday to Friday | Night Shift: 7:00 pm - 4:00 am / 8:00 pm - 5:00 am
Note: Staff will be working in the morning shift during the initial weeks.
Qualifications:
- Knowledge of IT-related applications, basic and advanced hardware, and operating systems troubleshooting skills
- Strong knowledge of and interest in operating systems and servers are preferred experiences in Windows Servers (knowledge of Active Directory group)
- Experience in Microsoft Office 365, SharePoint, and Exchange is a plus
- Good English communication and writing skills.
- Open for possible shifting schedules
Responsibilities:
- Install, maintain, and configure hardware and software systems according to company policies. Troubleshoot and repair network hardware and software components
- Perform routine maintenance and inspection of network and server systems to verify functionality and performance.
- Perform hardware and software upgrades to achieve optimum performance levels.
- Perform root cause analysis of complex problems and provide corrective actions.
- Maintain IT infrastructure and manage helpdesk issues.
- Provide technical support to servers, networks, telephones, and other computing platforms.
- Order and stock equipment and supplies when necessary.
- Can handle administrative/management tasks
IT Helpdesk Support (Onsite)
Position Summary:
The IT Helpdesk Support serves as the first point of contact for IT support requests, providing timely and effective troubleshooting and resolution of basic technical issues for end-users. This role ensures that all support requests, whether received via email, chat, or other communication channels, are appropriately addressed or escalated to higher-level support as needed.
Job Details:
- Work Onsite - i2 Building | Cebu City
- Shifting Schedule – Possible schedules are as follows:
- Morning shift: 7am-4pm
- Mid Shift: 11am-8pm
- GY Shift: 6pm-3am | 8pm-5am | 9pm-6am
- *Following PH Holidays
Responsibilities:
- Serve as the first point of contact for IT support requests.
- Troubleshoot and resolve basic technical issues for end-users.
- Ensure all requests, whether via email, chat or any other channel, are properly catered to communicate with the team.
- Escalate complex issues to higher-level support as needed.
Qualifications:
- At least 2 years of experience and in-dept knowledge of ticketing systems.
- Understanding of common business software and applications such as MSO.
- Knowledge of common or basic IT Issues
- Ability to prioritize tasks based on urgency and impact, managing multiple support tickets or user requests effectively.
- Excellent verbal and written communication skills to interact with end-users and document requests clearly.
- Ability to explain technical issues in simple terms to non-technical users.
- Comfortable with handling requests through various communication channels (ex. Email, Chat, Phone)
- Ability to quickly identify the root cause of common IT issues and propose simple solutions.
- Logical thinking and troubleshooting skills to address issues efficiently, escalating complex problems when necessary.
- Ensuring proper documentation of issues, solutions and user requests.